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Credit Union Collection Jobs in Texas (NOW HIRING)

AMPLIFY CREDIT UNION

Mortgage Sales Coordinator

Austin, TX · On-site

$24.03 - $28.84/hr

Life at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our ... collection of documents to ensure timely file submissions. * Review loan files for completeness and ...

The People's Federal Credit Union

Collector

Amarillo, TX · On-site

$18 - $21/hr

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection ...

The People's Federal Credit Union

Collector

Amarillo, TX · On-site

$18 - $21/hr

As a Collector at our credit union, you will play a crucial role in maintaining the financial stability of our institution by effectively managing delinquent accounts and facilitating the collection ...

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All JobsCredit Union Collection JobsCredit Union Collection Jobs in Texas

Credit Union Collection information

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Texas?

For Credit Union Collection jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection jobs in Texas look for?

The top searched job categories for Credit Union Collection jobs in Texas are:

What cities in Texas are hiring for Credit Union Collection jobs?

Cities in Texas with the most Credit Union Collection job openings:

Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Texas as of August 2026, with employment types broken down into 1% Internship, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Collections Rep II - Late Stage, Fort Worth, TX

Educational Employees Credit Union

Fort Worth, TX • On-site

$16.25 - $21/hr

Full-time

Posted 3 days ago

New

Job description

Now Hiring: Join EECU as a Collections Representative!

Are you energized by challenges and love helping people find solutions? In this dynamic role, you'll play a key part in supporting our members while helping them stay on track financially. If you're driven, resourceful, and ready to make a real impact, this is your opportunity to shine!

Be the voice of support and solutions—apply now to become part of our amazing team!

EECU is looking for a Collections Representative (Account Resolutions Representative II) that will negotiate payment arrangements, workouts, and credit counseling as appropriate to assist members with their financial obligations. Have experience in automobile, mortgage, unsecured debt, and credit card portfolio accounts.

Key responsibilities for this position will be to collect late stage (90+ days past due) delinquent accounts on all delinquency accounts including charge off accounts. Conduct skip tracing and submit accounts for repossession as required. Establish payment arrangements, provide credit counseling, set and enforce deadlines. Recommend and process loan extensions or workouts. Properly apply laws relating to debt collection, privacy and bankruptcy. Recognize internal process failures that may cause erroneous reporting of delinquency. Must be able to audit loans and explain calculations to co-workers and members. Able to support and have a high understanding of Deceased, Bankruptcy accounts along with Repossession submissions.

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA and Fair Debt Collections Act. Required to attend initial and ongoing annual Bank Secrecy Act training.

Candidates for EECU should possess the following knowledge and experience:

  • 3 plus years collection experience in automobile, mortgage, or credit card portfolio; late-stage preferred.
  • Two years customer service experience
  • High level of understanding with deceased, bankruptcy accounts and repossessions.
  • In-depth knowledge of collection laws and general familiarity with bankruptcy laws.
  • Must understand Collateral Protection Insurance
  • Requires ability to effectively communicate, diffuse tension and calm members.
  • Requires the ability to effectively negotiate acceptable repayment arrangements.
  • Ability to work a flexible schedule Monday through Saturday (couple days a week Mon-Fri- the shift will be until 7pm, Saturdays are 9am-1pm)
  • Bilingual (Spanish) speaking preferred
  • High School diploma or equivalent
  • EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking ®. Today, EECU is one of the largest credit unions in Texas with $4.4 billion in USD assets and serves over 300,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy "people helping people" EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.

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