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Credit Union Collection Jobs in Texas (NOW HIRING)

VELOCITY CREDIT UNION

Account Resolution Specialist

Austin, TX · On-site

$14.25 - $19.75/hr

Account Resolution Specialists have the responsibility for the collection of all delinquent ... We take pride in our work culture, exemplify our core values daily, and stand by the credit union ...

Rbfcu

Collections Manager

San Antonio, TX

... the Credit Union. Essential Functions and Responsibilities: * Responsible for operational performance including efficient flow of work, sound credit and collection policies/procedure and risk ...

Rbfcu

Collections Manager

San Antonio, TX

... the Credit Union. Essential Functions and Responsibilities: * Responsible for operational performance including efficient flow of work, sound credit and collection policies/procedure and risk ...

GECU

Collector I (Hybrid)

El Paso, TX · On-site

$15.50 - $20.75/hr

Knowledge of the loan and collection policies/procedures of all credit union loans. Knowledge of collection software programs and tools necessary to perform daily duties. Knowledge of PC, PC ...

Credit Union Texas

Collections Officer

Allen, TX · On-site

Position Summary The Collections Officer assists Credit Union of Texas members in resolving loan ... Consult with Collection Management as needed for technical advice or guidance on complex delinquent ...

GECU

Member Service Specialist (Lubbock, Texas)

Lubbock, TX · On-site

$14.25 - $17.75/hr

Assists in the collection of funds owed to the credit union on all types of accounts. * Places stop pays on checks clearing member's checking account, GECU cashier's checks and ACH debits. * May ...

GECU

Contact Center Representative (Hybrid)

El Paso, TX · On-site

$14.50 - $18/hr

Assists in the collection of funds owed to the credit union on all types of accounts. * Completes transaction requests on member accounts as it relates to balance transfers, loan repayment, loan ...

GECU

Contact Center Representative (Hybrid)

El Paso, TX · On-site

$14.50 - $18.25/hr

Assists in the collection of funds owed to the credit union on all types of accounts. * Completes transaction requests on member accounts as it relates to balance transfers, loan repayment, loan ...

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Credit Union Collection information

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Texas?

For Credit Union Collection jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection jobs in Texas look for?

The top searched job categories for Credit Union Collection jobs in Texas are:

What cities in Texas are hiring for Credit Union Collection jobs?

Cities in Texas with the most Credit Union Collection job openings:

Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Texas as of August 2026, with employment types broken down into 1% Internship, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Bilingual Collector | Entry-Level Role

Austin Telco Federal Credit Union

Austin, TX

$43K - $47K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description

Bilingual Incentives & Sign on Bonus!

  • $200 monthly bilingual stipend!
  • $500 Sign-On Bonus: $250 paid on your first paycheck and $250 paid upon successful completion of 90 days of employment!


Bilingual Collector | Location: 11149 Research Blvd, Austin, TX,78759 | Schedule: Monday - Friday: schedules are assigned within business hours of 8:00 AM-6:30 PM and may vary based on operational needs. One Saturday shift per month is required from 8:00 AM-12:00 PM.  | FLSA Status: Nonexempt | Salary Range: $43,000- $47,500


Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union's financial interests, while supporting Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.


What you'll do:Member Communication & Collection Support
  • Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
  • Utilize telephone and email communication to assist members regarding delinquent accounts
  • Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
  • Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
  • Mail letters regarding late payments on delinquent accounts
Account Research & Processing
  • Research delinquent accounts for posting errors and assist with correcting discrepancies
  • Obtain credit reports as required
  • Complete documentation for loan extensions and collection refinances
  • Process towing notifications and act accordingly
  • Prepare loan documents for scanning
  • Assist with clerical duties and daily mail
Operational Excellence
  • Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
  • Complete all scheduled training sessions to support job competency and compliance standards
  • Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
  • Exercise sound judgment and decision-making within the scope of the role
  • Participate in additional projects or duties as assigned

What You Bring:

  • Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
  • Education: High school diploma or GED
  • Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
  • Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
  • Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
  • Language Skills: Bilingual in Spanish and English required.

Preferred:

  • Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here:

  • Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
  • Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
  • Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
  • Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.
Additional Requirements:
  • Good credit standing (verified prior to interview)
  • Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.


Apply