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How much do credit union collection jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What cities are hiring for Credit Union Collection jobs? Cities with the most Credit Union Collection job openings:
What states have the most Credit Union Collection jobs? States with the most job openings for Credit Union Collection jobs include:
What job categories do people searching Credit Union Collection jobs look for? The top searched job categories for Credit Union Collection jobs are:
Credit Union Collection jobs near you

Loss Mitigation Specialist

OE Federal Credit Union

Livermore, CA • On-site

$28.28 - $30.03/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Overview
Join the Best "UNION" Credit Union Around!
In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country's largest labor-based credit union serving more than 115,000 members nationwide!
Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Loss Mitigation Specialist!
Your Purpose
You will be responsible for member outreach to help borrowers with repayment solutions. Assisting members by presenting options for collateral retention such as forbearance and consumer loan deferral in accordance with the Credit Union Policies.
What You'll Do
To succeed in this position, you must be able to satisfactorily perform common, uncommon and complex occurrences of each of the following under general supervision from your manager:
  • Administer correspondence with members, both verbally and in writing, to obtain required documentation for loss mitigation review.
  • Execute on the Credit Union's loss mitigation strategies through early intervention outreach to real estate loans and other products as assigned.
  • Analyze the member's situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed- in-lieu agreements.
  • Analyze loan application, financial documentation, credit report, property profile, note, and other loan documents to ensure the credit union's position is secured before proceeding with legal action.
  • Handle complex loan delinquency issues due to death and bankruptcy.
  • Investigate and respond to credit bureau disputes submitted through direct and indirect channels.
  • Maintain Credit Dispute logs to ensure compliance with regulatory requirements.
  • Provide accurate written correspondence to members based on dispute outcome.
  • Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
  • Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions.
  • Perform other related duties as assigned.

The Ideal Candidate Will Possess
  • High School Diploma/GED and minimum 1 year of work experience in a similar role required.
  • Working knowledge and understanding of RESPA, Bankruptcy Law, and FCRA required.
  • Knowledge of credit union collection laws and regulations required.
  • Excellent interpersonal, verbal and written communication skills required.
  • Excellent attention to detail, time management, critical thinking and problem-solving skills required.
  • Proficiency with Microsoft Word, Excel and Outlook required.

Salary Range: $28.28 - $30.03/hour
OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location. In addition to competitive salaries:
We Offer Superior Benefits
  • We emphasize a work/life balance
  • Premium pay for bilingual skills (English/Spanish)
  • Medical, dental and vision benefits that cover the employee, spouse and dependents
  • Retiree medical benefits
  • A defined benefit Pension Plan with employer contributions of $3.50/hour
  • Life Insurance/AD&D
  • 11 ½ Paid Holidays per year
  • 17 days of Paid Time Off (PTO) to start
  • A 401(k) plan
  • Employee loan discounts
  • Casual dress code

Find your team, find your fit!
If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.
OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.

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