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Credit Union Collection Jobs (NOW HIRING)

County of DuPage

Credit Union Administrator

Wheaton, IL · On-site

$80K - $100K/yr

... collection activities related to delinquent consumer accounts Keep abreast of economic, regulatory, or industry changes which may affect the Credit Union Cross sell products and services offered by ...

Lookout Credit Union

Resolutions Manager

Pocatello, ID · On-site

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off accounts by maintaining reasonable delinquency numbers as established in the business plan and/or in ...

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Credit Union Collection information

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How much do credit union collection jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for credit union collection in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What cities are hiring for Credit Union Collection jobs?

Cities with the most Credit Union Collection job openings:

What states have the most Credit Union Collection jobs?

States with the most job openings for Credit Union Collection jobs include:

What job categories do people searching Credit Union Collection jobs look for?

The top searched job categories for Credit Union Collection jobs are:

Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 83% Full Time, and 16% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Collections Representative

Liberty Bay Credit Union

Braintree, MA • On-site

$43K - $53K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Think of us as a 100-year-old startup. As one of the oldest and most highly capitalized credit unions in the U.S., Liberty Bay Credit Union is arguably the best-kept secret in the financial space. We combine a century of New England stability with a fresh, high-energy purpose: to fuel the earning potential and personal ambitions of our hardworking members. We believe that advocacy, expertise, and honest guidance should be accessible to everyone. Based in Braintree, we are a member-owned, non-profit cooperative dedicated to providing work-class financial services to individuals and business members.


The Collections Department is responsible for the management, reporting, and recovery of outstanding debts from its members. The Collections department plays a critical role in reducing borrower loan losses to the Credit Union. 


The Collections Representative is responsible for the timely and efficient recovery of outstanding debts. This role will optimize collections while balancing the goodwill of members with the overall business interests of the credit union.  

RESPONSIBILITIES:

  • Monitor payments for late and/or delinquency status.  Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or correspondence.  Ensure professional interface with members.
  • Contact  delinquent members by telephone and email to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
  • Notify co-signers regarding the status of delinquent accounts.
  • Keep abreast of credit union collection policies and procedures as well as applicable external regulations.
  • Skip trace on loan accounts as required or directed.
  • Update files and system accounts via the credit union’s delinquent loan recovery system.
  • Maintain detailed, accurate data for repossessions, bankruptcy file, charge-off list, etc.
  • Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.  Status code delinquency accounts so ATM/money line(s) will be interrupted.
  • Correct title issues and other problems both manually and in the system.
  • Process and monitor GAP and VSI Claims
  • Determine when to compromise and settle balances and when to initiate repossession proceedings.
  • When loan collateral should be repossessed, serve as liaison with attorneys or agencies in handling repossessions of collateral.
  • Prepare information required by collection agencies, and post receipts from collection agencies.
  • Maintain credit reporting disputes.

Requirements

  • A minimum of two years of experience in a collections department of a credit union or financial institution is required.
  • Requires a thorough knowledge of FDCPA UDAAP, CFPB, TCPA and Collection best practices as it relates to a credit union.
  • Ability to resolve challenging situations calmly and professionally.
  • Possesses excellent verbal, negotiation, customer service and communication skills.
  • Solid time management skills with ability to prioritize to successfully balance multiple tasks and requests.
  • Well organized, results driven, and strong attention to detail.
  • Ability to work independently and in a team environment, with desire to learn and grow.
  • Strong computer skills (spreadsheets and document preparation skills required); Google Workspace preferred.

The salary range for this position is $43,000 - $53,000

Benefits

We offer an extremely generous benefits package:

  • Health care plan (Employer paid)
  • Retirement plan (401k)
  • Life Insurance
  • Paid Time Off (vacation, sick, holidays)
  • Family Leave (maternity, paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources