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Credit Union Collection Jobs in Washington (NOW HIRING)

Signature Federal Credit Union

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Title Clerk

Alexandria, VA · On-site

$19.47 - $29.21/hr

... Credit Union. Will also be responsible for other Collection Department duties as assigned. Essential Functions & Responsibilities: * Accurately process incoming titles, including review and ...

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Credit Union Collection information

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What job categories do people searching Credit Union Collection jobs in Washington look for? The top searched job categories for Credit Union Collection jobs in Washington are:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Member Service Representative

Alero Financial Credit Union

Herndon, VA • On-site

$19.38 - $29.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Position Title: MSR

Reports To: Branch Manager

Grade Level: 6

Full Salary Range: $19.38/hr - $29.06/hr


Primary Responsibilities:Perform member transactions, analyze member requests to determine their financial needs and cross-sell products and services to meet those needs. Assist Branch Manager in controlling delinquency and negative shares. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero’s creed, vision, mission and goals.Duties and Responsibilities:

Perform all types of member financial transactions, including account maintenance.

  • Follow all credit union policies and procedures.
  • Process new accounts, verifying identity and eligibility.
  • Reconcile and balance assigned cash drawer, reporting discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
  • Assist with member in person/telephone inquiries and general questions regarding the credit union.
  • Prepare and balance checks received.
  • Process mail, night depository and ATM transactions.
  • Scan correspondence, member files, loan files, etc.
  • Perform new member welcome calls.
  • Complete daily, weekly and monthly reports as assigned.
  • Process check orders and/or plastic card orders.
  • Assist in branch collection and negative shares process.
  • Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
  • Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
  • Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
  • Assist Branch Manager in achieving corporate and branch goals and objectives.
  • All other duties as assigned.

Qualifications:

  • High school graduate.
  • Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field.
  • Excellent math, written and verbal communication skills. Limited travel may be necessary.

Benefits:

  • Health, Vision, Dental Insurance
  • Long-term Disability Insurance
  • Critical Illness
  • Life Insurance
  • 401(k) match
  • Profit sharing
  • PTO
  • Flexible Spending Account
  • Tuition Reimbursement
  • Pet Insurance
  • Commuter Benefit

Applicable federal and multi-state regulations including, but not limited to:

  • Federal Credit Union Act (12 U.S.C. §1751 et seq.)
  • NCUA Rules and Regulations (12 CFR Parts 700–799)
  • NCUA Part 701
  • NCUA Part 702
  • NCUA Part 703
  • NCUA Part 707
  • NCUA Part 709
  • NCUA Part 713
  • NCUA Part 715
  • NCUA Part 716
  • NCUA Part 748
  • NCUA Part 749
  • NCUA Part 760
  • Bank Secrecy Act (BSA)
  • USA PATRIOT Act
  • Anti-Money Laundering (AML) Regulations
  • Truth in Lending Act (Regulation Z)
  • RESPA (Regulation X)
  • ECOA (Regulation B)
  • FCRA (Regulation V)
  • HMDA (Regulation C)
  • FDCPA
  • Truth in Savings Act (Regulation DD)
  • Electronic Fund Transfer Act (Regulation E)
  • Expedited Funds Availability Act (Regulation CC)
  • Gramm-Leach-Bliley Act (GLBA)
  • Safeguards Rule
  • OFAC Regulations
  • SCRA
  • Military Lending Act
  • Dodd-Frank Act
  • UDAAP
  • Illinois Credit Union Act
  • Illinois Consumer Fraud Act
  • Illinois Personal Information Protection Act
  • Illinois Biometric Information Privacy Act
  • Illinois Interest Act
  • Illinois Collection Agency Act
  • UCC Articles 3, 4, and 9 (Illinois)
  • Multi-state data privacy and breach laws
  • Multi-state unclaimed property laws

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.