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Credit Union Collection Jobs in Utah (NOW HIRING)

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$6

$20

$33

How much do credit union collection jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for credit union collection in Utah is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $26.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Union Collection Specialist, and why are they important?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are Credit Union Collection jobs?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in Utah? For Credit Union Collection jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Credit Union Collection jobs in Utah look for? The top searched job categories for Credit Union Collection jobs in Utah are:
What cities in Utah are hiring for Credit Union Collection jobs? Cities in Utah with the most Credit Union Collection job openings:
Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,545 per year, or $20.9 per hour.
Resolution Specialist/Collector(Evening Shift)

Resolution Specialist/Collector(Evening Shift)

Mountain America Credit Union

Sandy, UT • On-site

Full-time

Posted 9 days ago

Mountain America Credit Union rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

73rd of 150 rated financial services

Job description

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
A Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Schedule: 11:30am - 8pm
To be effective, an individual must be able to perform each job duty successfully.
  • Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures.
  • Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union.
  • Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership.
  • Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization.
  • Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses.
  • Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy.
  • Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made.
  • Answers incoming calls from members, branches, and service center.
  • Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts.
  • Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency.
  • Validating results of skip trace information.
  • Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
One year collection, loss mitigation, loan servicing or customer service experience.
Education
High school diploma or equivalent
Licenses, Certifications, Registrations
n/a
Managerial Responsibility
Has no supervisory/managerial responsibilities
Computer/Office Equipment Skills
Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Language Skills
Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities
Exceptional negotiation skills.
Outstanding telephone and written communication skills.
Ability to maintain professional conduct when interacting with members.
Familiarity with lending-related terminology and processes.
Excellent reasoning and research skills.
Ability to safeguard confidential member and company information.
A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
Ability to follow instructions but work with minimal direct supervision.
Ability to perform mathematical calculations.
Ability to communicate effectively.
Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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