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Resolution Associate Jobs (NOW HIRING)

United Westlabs

Billing Problem Resolution

Santa Ana, CA · On-site

$21 - $23/hr

By the second month each Billing Resolution Associate is required to complete 15-20 BPR accounts per day. * By the third month each Billing Resolution Associate is required to complete 20-30 BPR ...

5 Legal

Dispute Resolution Associate

Washington, DC · On-site

One of the largest and most prestigious international law firms in the world seeks an associate to join the Disputes practice in their New York or Washington office. Candidates should have 2-4 years ...

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Resolution Associate information

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$10

$17

$21

How much do resolution associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for resolution associate in the United States is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.51 per hour, depending on experience, location, and employer.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What cities are hiring for Resolution Associate jobs?

Cities with the most Resolution Associate job openings:

What are the most commonly searched types of Resolution jobs?

The most popular types of Resolution jobs are:

What states have the most Resolution Associate jobs?

States with the most job openings for Resolution Associate jobs include:

Resolution Associate jobs near you
Infographic showing various Resolution Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,238 per year, or $17.4 per hour.

Account Resolution Associate

Rocky Hill, CT • On-site

Nutmeg State Financial Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Nutmeg State Financial Credit Unionexternal

$13.75 - $19/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Account Resolution Associate

The primary purpose of this position is to be responsible for assisting members with delinquent loan accounts by providing respectful, solution-focused support. This role focuses on early- and mid-stage delinquency, routine account follow-up, and member communication while ensuring full compliance with federal and state regulations. The Account Resolution Associate works closely with members to help them regain good standing and protect the credit union's assets.

Essential Functions:
  • Account Resolution and Problem Solving
    • Proactively partner with members to understand root causes of delinquency and design personalized repayment solutions that support long-term account health while maintaining the credit union's best interests.
    • Evaluate eligible accounts for workout loans, extensions, and rewrites, ensuring each option aligns with policy, regulatory requirements, and member capacity.
    • Assess and apply the full range of available curing tools to prevent further delinquency.
  • Member-Centered Support and Empathy
    • Conduct conversations with curiosity and care. Identify root causes to match solutions appropriately.
    • Present a variety of compliant options that best suit the member's capacity and risk to the organization.
    • Ensure timely follow-ups to check progress, remove barriers, and celebrate milestones toward current status.
  • Collections Support
    • Review daily/weekly work reports, identify accounts needing action or follow-up.
    • Set up and monitor texting campaigns and respond to members in a timely and compliant manner.
  • Regulatory Compliance
    • Maintain accurate and comprehensive records of all interactions, payment plans, and account actions in line with internal policies and procedures.
    • Ensure compliance with regulatory requirements, such as the Fair Debt Collection Practices Act, to protect both the credit union and members.
    • Participate in ongoing audits of accounts to ensure all compliance standards are met and proper documentation is maintained.

Responsibilities listed reflect general responsibilities of this position and are not to be construed as an exhaustive list of all duties. Other duties may be performed as needed.

Qualifications:

Experience, Education & Credentials:

  • High school diploma, or equivalent, required
  • A minimum of one year of prior experience in collections, recovery, or account resolution within a fast-paced financial institution required. Prior credit union experience preferred.

Knowledge, Skills & Abilities:

  • Budgeting and financial guidance
  • Debt management
  • Strong verbal and written communication
  • Strong technical skills with Microsoft products and core banking systems

Competencies:

  • Negotiating
  • Member Focus
  • Problem Solving
  • Composure
  • Integrity & Trust

Physical Requirements:

  • Must be able to lift up to 10 pounds.
  • Requires standing and/or sitting for an extended period of time.

    • Mental & Emotional Requirements:

    • Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
    • Must be able to read and carry out various written instructions and follow oral instructions.
    • Must be capable of dealing calmly and professionally with numerous personalities and diverse perspectives both within and outside of the organization.
    • Must be able to perform responsibilities with composure under the stress of deadlines and requirements for quality and timeliness.
    • Must be capable of exercising high levels of discretion on both internal and external confidential matters.

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