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Resolution Associate Jobs in Virginia (NOW HIRING)

Truist

Client Resolution Specialist I/II-1

Richmond, VA · On-site

$45K - $76K/yr

Specific activities may change from time to time. 1. Provide resolution and response to client ... 1. Associate's degree, or equivalent education and related training or experience 2. At least 3 ...

Trice Healthcare

Coding Payment Resolution Spec

Richmond, VA · On-site

$18.50 - $23.75/hr

Coding Payment Resolution Specialist Responsible for reviewing all post-billed denials (inclusive ... High school diploma or Associate degree in Accounting or Business Administration or related field ...

Turn2Partners

Contact Center Associate

VA · On-site

$21/hr

About the Contact Center Associate Role The Contact Center Associate will join a newly created team supporting the organization's member services, lending, and debt resolution functions. This ...

W3Global Inc.

Associate Attorney

Vienna, VA · On-site

$120K - $150K/yr

An established firm is seeking an Associate Attorney with 2-4 years of collections experience to ... Manage a high-volume collections caseload from intake through resolution. * Handle court ...

EAB

Associate Director, Launch Consulting

Richmond, VA · On-site

Associate Director, Launch Consulting As a critical member of the Research Growth Strategy team ... Perform light technical troubleshooting during implementation and coordinate issue resolution with ...

Kinsale Insurance

Associate Claims Examiner

Richmond, VA · On-site

$70K - $73K/yr

Driving claims toward timely and effective resolution with a proactive, solutions-oriented approach. What You Bring * Associate's or Bachelor's degree, or relevant experience in the insurance ...

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Resolution Associate information

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, you typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service or dispute resolution. Entry-level roles often require familiarity with case management software and the ability to handle sensitive information. Gaining relevant certifications or training in conflict resolution can improve job prospects.

What are the most commonly searched types of Resolution jobs in Virginia?

The most popular types of Resolution jobs in Virginia are:

What cities in Virginia are hiring for Resolution Associate jobs?

Cities in Virginia with the most Resolution Associate job openings:

Resolution Associate jobs near you

AOG Customer Resolution Specialist- Herndon, VA

Herndon, VA • On-site

PDS Defense
See more jobs at PDS Defenseexternal

Other

Medical, Retirement

Re-posted 18 days ago

Job description

Call Center/Customer Service

AOG Customer Resolution Specialist- Herndon, VA henrdon, VA Posted: 6/26/2026

Job Description

Job ID#:

218736

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Shift:

1

?? AOG Customer Resolution Specialist

Location: Herndon, VA

Company: PDS Defense, Inc.

?? Role Overview

The Aircraft on Ground (AOG) Customer Resolution Specialist is a high-urgency, operations-focused role responsible for managing and expediting critical aircraft parts orders. This role ensures rapid resolution of AOG situations by coordinating across engineering, supply chain, and suppliers while maintaining constant communication with customers.

This is a 24/7 operations role requiring rotating shifts.

? Schedule

  • 5 days/week with rotating shifts (every 4-8 weeks)

  • Shifts:

  • 1st: 6:00 AM - 2:30 PM

  • 2nd: 2:00 PM - 10:30 PM

  • 3rd: 8:30 PM - 7:00 AM

  • Includes nights, weekends, and holidays

?? Key Responsibilities

?? Order Processing & Customer Support (50%)

  • Manage AOG orders in CRM and ERP systems

  • Process quotes and validate urgency of orders

  • Handle credit authorization and release holds for urgent situations

  • Escalate critical issues and coordinate with engineering teams

  • Manage drop shipments and supplier coordination

  • Resolve pricing and part discrepancies

?? Customer Communication (20%)

  • Provide real-time updates via phone and CRM (Freshdesk)

  • Offer alternative solutions to meet urgent needs

  • Coordinate freight/logistics for on-time delivery

  • Investigate and resolve customer complaints

  • Lead internal coordination for AOG cases

?? Reporting & Technical Coordination (20%)

  • Lead shift handoffs and daily AOG status meetings

  • Partner with Engineering, Quality, and Supply Chain teams

  • Use technical tools (e.g., 220 World) to find solutions

  • Provide updates in operations calls

?? Other (10%)

  • Additional duties as needed

? Basic Qualifications

  • Bachelor's degree OR equivalent experience

  • 3+ years in customer service in fast-paced environments

  • Availability for rotating shifts (required)

? Preferred Background

  • Aviation, aerospace, or military environment

  • Experience in:

  • Supply chain / logistics

  • Airline operations or maintenance

  • Material management

  • Familiarity with ERP/CRM systems

  • Strong problem-solving and decision-making ability

?? Key Traits for Success

  • Thrives under pressure and urgency

  • Strong communication across multiple stakeholders

  • Quick decision-maker with sound judgment

  • Customer-first mindset (critical KPI: speed + resolution quality)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

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