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Resolution Associate Jobs in Virginia (NOW HIRING)

Truist

Client Resolution Team Manager

Richmond, VA · On-site

Ensure that accurate information and documentation is collected from users (e.g. branch associates ... problem resolution capacity 4. Excellent client service skills 5. Proven effective coaching and ...

Citizens

FCRA Disputes Specialist

Glen Allen, VA · Hybrid

Previous experience in customer service, complaint resolution, letter writing, bankruptcy, loss mitigation or foreclosure is a plus. * Bachelor's or Associate's degree preferred. High school diploma ...

Truist

Client Resolution Team Manager

Richmond, VA · On-site

Ensure that accurate information and documentation is collected from users (e.g. branch associates ... problem resolution capacity 4. Excellent client service skills 5. Proven effective coaching and ...

ALKEME Insurance

Claims Associate

Glen Allen, VA · On-site

$16.50 - $22.25/hr

Commercial Lines Claims Associate Job Title: Commercial Lines Claims Associate Location: In-office ... Conduct client interviews and develop complete claim files from initiation to resolution. * Draft ...

W3Global Inc.

Associate Attorney

Vienna, VA

$120K - $150K/yr

An established firm is seeking an Associate Attorney with 2-4 years of collections experience to ... Manage a high-volume collections caseload from intake through resolution. * Handle court ...

Cybercoders

Associate Attorney

Richmond, VA

Associate Attorney Associate Attorney - Workers' Compensation Defense Position Overview We are ... Manage a caseload of workers compensation claims from intake through resolution, maintaining ...

ALKEME

Commercial Lines Claims Associate

Glen Allen, VA · On-site

$16.50 - $22.25/hr

Commercial Lines Claims Associate Location: Glen Allen, VA 23060 Reports to: Chief Counsel ... Conduct client interviews and develop complete claim files from initiation to resolution. * Draft ...

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Resolution Associate information

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Virginia? The most popular types of Resolution jobs in Virginia are:
What are popular job titles related to Resolution Associate jobs in Virginia? For Resolution Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Virginia look for? The top searched job categories for Resolution Associate jobs in Virginia are:
What cities in Virginia are hiring for Resolution Associate jobs? Cities in Virginia with the most Resolution Associate job openings:
Resolution Associate jobs near you

Associate of Guest Solutions

1915 South / Ashley

Danville, VA • On-site

$14.75 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Associate, Guest Solutions

Join our winning team, 1915 South, as an Associate of Guest Solutions. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Associate of Guest Solutions is the front line of the guest experience. This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution. Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams. There are no separate queues or specialists - every Associate owns the full guest journey.

Job Duties:

       Handle all incoming guest calls and resolve issues at first contact whenever possible

       Process service and warranty claims from intake through resolution

       Coordinate delivery support including scheduling, tracking, and issue resolution

       Manage post-purchase order tasks: ticket splitting, payments, messaging, and status updates

       Execute save strategies when guests express intent to cancel or return, using authorized tools and offers

       Provide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floor

       Follow up with guests proactively to ensure resolution and satisfaction

       Maintain accurate records in CRM and ticketing systems for every interaction

       Complete and maintain cross-training certifications across all Guest Solutions functions

       Participate in team huddles, coaching sessions, and quality reviews

       Support the store support Teams channel during assigned shifts

       Meet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.

Required Qualifications:

       Education: High School diploma or equivalent, required.

       Experience: 1+ year of customer service, call center, or guest-facing experience, required.

Physical and Work Environment Requirements:

       Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)

       Work Environment: Office Setting

       Schedule: Weekdays, Evenings, and Weekends.

Why 1915 South?

       Compensation: Competitive commission-based pay with performance bonuses

       Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

       Paid Time Off: Paid vacation and sick leave

       Retirement: 401(k) retirement plan with company matching contributions

       Tuition Assistance: College tuition support through Thomas University

       Employee Discounts: Generous employee discounts on furniture

       Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you're not just taking a job, you're building a future!

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