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Resolution Associate Jobs in Chesapeake, VA (NOW HIRING)

Rivers Casino

Associate Counsel

Portsmouth, VA · On-site

$140K/yr

The Associate Counsel provides legal support and advisory services to the legal department at ... resolution of claims. -Act as the primary liaison between Rivers Casino Portsmouth and third-party ...

New

Express

Sales Associate

Norfolk, VA · On-site

$12 - $16.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express

Sales Associate

Norfolk, VA · On-site

$13.50 - $18.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express & Bonobos

Sales Associate

Norfolk, VA

$13.50 - $18.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Virginia Beach, VA

$12.50 - $17/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Express & Bonobos

Sales Associate

Virginia Beach, VA

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Express

Sales Associate

Virginia Beach, VA · On-site

$12.50 - $17/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

T-Mobile

Experience Associate Manager

Portsmouth, VA · On-site

$9.6K/mo

... to resolution, and champion new products and a product roadmap built specifically for these ... Experience Associate Managers must have demonstrated ability to provide exceptional customer ...

Dollartree

Lease Accounting Associate

Chesapeake, VA · On-site

$25.50/hr

... Resolution: * Develop and maintain professional relationships with landlords and property ... Our associates play an important role in this commitment by embracing change and showing up for ...

Dollar Tree

Lease Accounting Associate

Chesapeake, VA · On-site

$25.50/hr

... Resolution: * Develop and maintain professional relationships with landlords and property ... Our associates play an important role in this commitment by embracing change and showing up for ...

Cooper Hurley Injury Lawyers

Be Seen First

Litigation Associate

Norfolk, VA · On-site

$80K - $95K/yr

We're looking for an Associate Attorney who is eager to build a successful career in personal ... Manage a litigation caseload from intake through settlement, trial, or final resolution. * Develop ...

Urgent

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Resolution Associate information

See Chesapeake, VA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for resolution associate in Chesapeake, VA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Chesapeake, VA? The most popular types of Resolution jobs in Chesapeake, VA are:
What cities near Chesapeake, VA are hiring for Resolution Associate jobs? Cities near Chesapeake, VA with the most Resolution Associate job openings:
Resolution Associate jobs near you

RCM Practice Review Associate

TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C

Newport News, VA • On-site

$15/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary
 

The RCM Practice Review Associate is responsible for daily operations related to reviewing denials in ECW practice review. Coordinates with staff, OM’s and the ECW RCM representative to ensure timely billing and follow up for claim denials in practice review. The Practice Review Associate will ensure all adjustments are minimal and accurate. The associate will assist with identifying trends, account reconciliation, and answering questions related to billing.


Major Duties and Responsibilities  

  • Work Practice Review claims via the ECW RCM Console.
  • Assist with ECW Ready to Bill.
  • Assist with scanning and responding to correspondences as needed.
  • Assist with patient payments and refunds.
  • Investigate insurance denials and assist with necessary corrections to bring claim resolution.
  • Ensure the correct primary and/ or secondary insurance was billed. 
  • Assist with the preparation and submission of appeals and or medical records to insurance companies.
  • Assist with identifying trends, aberrations and concerns related to billing and payer denials and communicates concerns to management.
  • Ensure that payments and adjusted are posted per the EOB.
  • Work with the coding team to resolve coding related denials.
  • When needed, respond to correspondences from payers in a timely manner.
  • Assist patients with phone inquiries related to billing.
  • Assist with special projects as needed.
  • All other duties as requested by the Manager.

Compensation starts at $15.00 per hour, with the final hourly rate determined by the candidate's relevant experience and qualifications.

Knowledge, Skills and Abilities

  • Knowledge of insurance payers, including commercial and government payers.
  • Analytical and problem-solving skills to allow efficient resolution of insurance payment issues.
  • Knowledge of electronic health records.
  • Knowledge of insurance follow-up to ensure proper reimbursement.
  • Ability to use website-based insurance systems.
  • Knowledge of Microsoft Office applications.
  • Knowledge of medical terminology.
  • Ability to work scheduled hours as defined in the job offer.
  • Ability to establish/maintain effective working relationships with multiple departments.
  • Ability to read and understand oral and written instructions and follow written protocols.
  • Effective communication.
  • Ability to work independently.
  • Time management skills.

Education / Training / Requirements

  • High school diploma or college degree. 
  • Experience in medical billing and/or claims follow up preferred.

Physical Demands

  • Ability to stand and walk for limited periods of time.
  • Ability to sit for extended periods of time.
  • Ability to climb or balance for limited periods of time.
  • Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
  • Ability to grasp and hold up to 25 lbs.*
  • Ability to hear normal voice level communications in person or through the telephone.
  • Ability to speak clearly and understandably. 
  • Ability to smell.

Success Factors 

  • Alignment with Company Mission and Core Values
  • Excellent Time Management/Organized
  • Open Communication/Positive
  • Goal Driven
  • Excellent Customer Service
  • Juggles Multiple Priorities
  • Accuracy and Attention to Detail
  • Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).

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