1

Resolution Associate Jobs in Chesapeake, VA (NOW HIRING)

Sales Associate

Norfolk, VA · On-site

$12 - $16.25/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Norfolk, VA · On-site

$13.50 - $18.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Norfolk, VA

$13.50 - $18.50/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Virginia Beach, VA

$13.25 - $18/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate

Virginia Beach, VA

$12.50 - $17/hr

Positively resolve customer service-related issues as they arise and determine resolution or ... Additionally, part-time associates may be eligible to receive paid sick leave, public health ...

Sales Associate

Virginia Beach, VA · On-site

$12.50 - $17/hr

The Sales Associate is responsible for providing a great in-store shopping experience for our ... Positively resolve customer service-related issues as they arise and determine resolution or ...

Sales Associate - Chico's

Chesapeake, VA · On-site

$12.77 - $15.95/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

... resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices ...

... resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices ...

next page

Showing results 1-20

Resolution Associate information

See Chesapeake, VA salary details

$10

$16

$20

How much do resolution associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for resolution associate in Chesapeake, VA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Chesapeake, VA? The most popular types of Resolution jobs in Chesapeake, VA are:
What job categories do people searching Resolution Associate jobs in Chesapeake, VA look for? The top searched job categories for Resolution Associate jobs in Chesapeake, VA are:
What cities near Chesapeake, VA are hiring for Resolution Associate jobs? Cities near Chesapeake, VA with the most Resolution Associate job openings:
Benefits Administration Services Associate

Benefits Administration Services Associate

Conduent HR Services, LLC

Chesapeake, VA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 hours ago


Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

37th of 72 rated call and contact centers


Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Benefits Administration Services Associate

Pay Rate: $16.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Onsite Role Chesapeake, VA – Full Time

Training: Monday - Friday 8:00 am - 5:30 pm EST (start time between 8:00 am - 9:00 am)

Hours: Monday - Friday 11:30 pm - 8:00 pm EST

Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Administration Services Associate.

As a Benefits Administration Services Associate at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. 

About the Role:

  • Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
  • Professional written communication, including follow-up and resolution emails
  • Process member requests efficiently while adhering to compliance, quality, and service standards
  • Deliver a consistent high-quality customer experience aligned with business expectations 

Requirements: 

  • Have a High School Diploma, or equivalent
  • Must be able to type 25 WPM
  • Must be able to navigate and work across multiple systems and tools simultaneously 
  • Must be able to navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries

  • Must have strong verbal and written communication skills

Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

  • Paid Training
  • Career Growth Opportunities 
  • Full Benefit Options
  • Great Work Environment 
  • The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - 37,050.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.


What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Conduent logo

About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017