Resolution Associate Jobs in Chesapeake, VA (NOW HIRING)

Benefits Administration Services Associate

Pay Rate: $16.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying.

Onsite Role Chesapeake, VA - Full Time

Training: Monday - Friday 8:00 am - 5:30 pm EST (start time between 8:00 am - 9:00 am)

Hours: Monday - Friday 11:30 pm - 8:00 pm EST

Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Benefits Administration Services Associate.

As a Benefits Administration Services Associate at Conduent, you'll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person's contributions. Each day, you'll feel challenged and know you are making a difference in the lives of millions. 

About the Role:

• Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
• Professional written communication, including follow-up and resolution emails
• Process member requests efficiently while adhering to compliance, quality, and service standards
• Deliver a consistent high-quality customer experience aligned with business expectations 

Requirements: 

• Have a High School Diploma, or equivalent
• Must be able to type 25 WPM
• Must be able to navigate and work across multiple systems and tools simultaneously 

• Must be able to navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries

• Must have strong verbal and written communication skills

Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

• Paid Training
• Career Growth Opportunities 
• Full Benefit Options
• Great Work Environment 
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - 37,050.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.