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Resolution Associate Jobs in Chesapeake, VA (NOW HIRING)

Chico's FAS, Inc.

Sales Associate - Chico's

Chesapeake, VA · On-site

$12.77 - $15.95/hr

The Sales Associate is responsible for supporting Management in promoting a customer and product ... Ensures prompt resolution of customer concerns. * Ensures a fast and efficient register experience ...

ChenMed, LLC

Associate Market General Manager

Norfolk, VA · On-site

$32 - $43.75/hr

The Associate Market General Manager directs and administers the day-to-day operations of multiple ... Aids in customer resolution responses and educates management on appropriate responses. Handles ...

ChenMed

Associate Market General Manager

Norfolk, VA · On-site

$32 - $43.75/hr

The Associate Market General Manager directs and administers the day-to-day operations of multiple ... Aids in customer resolution responses and educates management on appropriate responses. Handles ...

ChenMed

Associate Market General Manager

Norfolk, VA · On-site

$166K - $238K/yr

The Associate Market General Manager directs and administers the day-to-day operations of multiple ... Aids in customer resolution responses and educates management on appropriate responses. Handles ...

ChenMed

Associate Market General Manager

Newport News, VA · On-site

$30 - $41/hr

The Associate Market General Manager directs and administers the day-to-day operations of multiple ... Aids in customer resolution responses and educates management on appropriate responses. Handles ...

Collaborative LLC

Be Seen First

Warehouse Associate

Portsmouth, VA · On-site

$17.85/hr

Elevate inventory discrepancies to inventory control or management for resolution. * Effectively work with QA organizations to disposition incoming product. BASIC QUALIFICATIONS | EDUCATION: * High ...

New

Chico's FAS

Sales Associate - Chico's

Chesapeake, VA

$12.77 - $15.95/hr

... resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices ...

Chico's FAS

Sales Associate - Chico's

Virginia Beach, VA

$12.77 - $15.95/hr

... resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices ...

Techlink Systems

Be Seen First

Warehouse Associate(VS)

Portsmouth, VA · On-site

$16 - $17.85/hr

Warehouse Associate Location (On-site, Remote, or Hybrid?): Portsmouth, VA Contract Duration: 6+ ... Elevate inventory discrepancies to inventory control or management for resolution. * Effectively ...

New

Dollar Tree

Associate Product Manager

Chesapeake, VA · On-site

$67K - $75K/yr

The Associate Product Manager develops and executes category, program and item sourcing strategies ... Core activities encompass the establishment, management, and resolution of program/item sourcing ...

Dollartree

Associate Product Manager

Chesapeake, VA · On-site

$67K - $75K/yr

The Associate Product Manager develops and executes category, program and item sourcing strategies ... Core activities encompass the establishment, management, and resolution of program/item sourcing ...

CYNET SYSTEMS

Warehouse Associate

Portsmouth, VA · On-site

$17/hr

Elevate inventory discrepancies to inventory control or management for resolution. * Effectively work with QA organizations to disposition incoming product. Nice to Have: * Ability to read product ...

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All JobsResolution Associate JobsResolution Associate Jobs in Chesapeake, VA

Resolution Associate information

See Chesapeake, VA salary details

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How much do resolution associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for resolution associate in Chesapeake, VA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $17.98 per hour, depending on experience, location, and employer.

What are some common challenges faced by resolution associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

How do I start a career as a resolution associate?

To start a career as a resolution associate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience with customer service or dispute resolution. Entry-level roles often require familiarity with relevant software and the ability to handle sensitive information, with opportunities for advancement through experience and additional training or certifications in conflict management or related fields.

What is a resolution associate?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a resolution associate?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Chesapeake, VA? The most popular types of Resolution jobs in Chesapeake, VA are:
What cities near Chesapeake, VA are hiring for Resolution Associate jobs? Cities near Chesapeake, VA with the most Resolution Associate job openings:
Resolution Associate jobs near you

Sales Associate - Chico's

Chico's FAS, Inc.

Chesapeake, VA • On-site

$12.77 - $15.95/hr

Full-time

Re-posted 23 days ago

Chico's FAS rating

5.7

Company rating: 5.7 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

65th of 104 rated fashion retailers

Job description

POSITION OBJECTIVE:
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participates in visual directives including monthly store sets and sales floor maintenance.

Customer Experience
  • Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
  • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
  • Signs up clients for reward program.
  • Builds and maintains a solid customer following through clienteling and wardrobing.
  • Knows current product fit and style assortment offerings in store and on-line.
  • Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.

Operational Excellence
  • Supports replenishment activities that keep the store full and abundant.
  • Assists with locate fulfillment.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization

Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
  • Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
  • Culture
  • Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity
  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy
  • Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage
  • Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:
  • High School diploma or equivalent
  • Retail or sales experience preferred
  • For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
  • For all other states, must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers, Associates, and Management
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:
  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $12.77-$15.95. Successful candidates' wage rates will be determined based on their individual qualifications for the position.
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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