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Resolution Associate Jobs in Virginia (NOW HIRING)

Kinsale Insurance

Associate Claims Examiner

Richmond, VA · On-site

$70K - $73K/yr

Driving claims toward timely and effective resolution with a proactive, solutions-oriented approach. What You Bring * Associate's or Bachelor's degree, or relevant experience in the insurance ...

Aep

DMS / EMS / SCADA Analyst Associate

Salem, VA · On-site

$74K - $99K/yr

Provide leadership and guidance to Analysts in problem resolution and support activities through ... Associate's degree or higher from an accredited college / university in Computer Science ...

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Resolution Associate information

What are some common challenges faced by Resolution Associates, and how can they effectively manage them?

Resolution Associates often deal with high volumes of customer inquiries and complex issues that require careful investigation and empathy. One common challenge is balancing the need for quick resolutions with maintaining accuracy and customer satisfaction. Effective time management, strong communication skills, and the ability to adapt to rapidly changing scenarios are essential. Building a solid understanding of company policies and collaborating closely with other departments can help Resolution Associates find solutions efficiently and reduce stress.

What are Resolution Associates?

Resolution Associates are professionals responsible for handling and resolving customer complaints, disputes, or issues within an organization. They act as intermediaries between customers and the company, ensuring that concerns are addressed quickly and fairly. Their duties often include investigating problems, communicating solutions, and documenting outcomes to improve customer satisfaction. Resolution Associates typically work in customer service, finance, or operations departments and require strong problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Resolution Associate, and why are they important?

To thrive as a Resolution Associate, you need strong analytical skills, attention to detail, and experience in customer service or issue resolution, often supported by a relevant bachelor's degree. Familiarity with CRM systems, ticketing platforms, and proficiency in office software like Microsoft Excel are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for building trust and efficiently resolving client concerns. These competencies are essential for ensuring customer satisfaction, maintaining brand reputation, and streamlining the resolution process.
What are the most commonly searched types of Resolution jobs in Virginia? The most popular types of Resolution jobs in Virginia are:
What are popular job titles related to Resolution Associate jobs in Virginia? For Resolution Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Associate jobs in Virginia look for? The top searched job categories for Resolution Associate jobs in Virginia are:
What cities in Virginia are hiring for Resolution Associate jobs? Cities in Virginia with the most Resolution Associate job openings:
Resolution Associate jobs near you

Associate Claims Examiner

Kinsale Management, Inc

Richmond, VA • On-site

$70K - $73K/yr

Full-time

Posted 28 days ago

Job description

Are you a recent college graduate or considering a career change? Kinsale Insurance has a proven track record of helping candidates like you build rewarding careers through our Associate program. Join Kinsale Insurance, a leading excess and surplus (E&S) lines carrier headquartered in Richmond, VA. We’re known for our innovative, high-quality approach to specialty insurance — helping clients navigate complex risks across Property, Casualty, and Specialty lines in all 50 states.

About the Role

As an Associate Claims Examiner, you’ll join a collaborative, fast-paced team where no two days are the same. You’ll develop hands-on expertise in evaluating and resolving commercial insurance claims under the guidance of experienced Claims Supervisors. We promote from within and offer clear career paths — no prior claims experience required. If you bring strong communication skills, analytical thinking, and a drive to learn, we’ll teach you the rest.

What You’ll Do
  • Managing a desk of low-to-moderately complex Property and Liability claims under the supervision of a Claims Supervisor.
  • Conducting thorough investigations throughout all stages of the claims process.
  • Evaluating coverage and drafting clear, accurate correspondence to policyholders.
  • Communicating proactively with policyholders, claimants, and other stakeholders to keep all parties informed on claim status.
  • Determining liability, assessing exposure, and negotiating claims through to resolution.
  • Maintaining accurate, organized documentation and records in each claim file.
  • Driving claims toward timely and effective resolution with a proactive, solutions-oriented approach.
What You Bring
  • Associate’s or Bachelor’s degree, or relevant experience in the insurance industry.
  • Superior written and verbal communication skills with the ability to engage diverse stakeholders.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Solid organizational and time management skills with the ability to manage a high-volume claims desk.
  • Proficiency in Microsoft Office products including Word, Outlook, Excel, and PowerPoint.
  • A team-oriented mindset with the ability to thrive in a collaborative environment.
  • Strong negotiation skills and experience directing investigations are a plus.
Why You’ll Love Working at Kinsale
  • Competitive Pay & Bonus Opportunities – Rewarding performance and initiative with a strong base salary and performance-based bonuses.
  • Comprehensive Benefits – Health, dental, and vision insurance with up to $3,600 (individual) or $6,800 (family) in HSA contributions per year.
  • Work-Life Balance – Generous paid time off including 22 days of PTO and 10 paid company holidays.
  • Career Growth – Clear promotion paths from within, dedicated mentorship, and ongoing professional development.
  • Retirement & Security – Up to 6% matching 401(k) contributions on base salary and bonus, fully vested from day one, plus standard life insurance and disability coverage.
  • Continuous Learning – Annual $3,000 reimbursement for educational training and professional certifications.
Integrity & Responsibility

Kinsale values strong financial responsibility. A credit check will be conducted as part of the selection process for roles that require sound judgment, trustworthiness, or access to sensitive information.

Ready to Apply?

If you’re motivated, detail-oriented, and eager to grow, this is your opportunity to build a meaningful career in insurance claims. Join Kinsale Insurance and thrive in a company that rewards initiative, collaboration, and excellence.

Apply today and start building your future with us!

Salary Range: $70,000 - $73,000
This posted range is our best estimate; starting salaries may vary. Additionally, the posted range reflects only base salary and does not include annual bonuses, benefits, or reimbursements.