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Resolution Manager Jobs in Virginia (NOW HIRING)

ZIM

Resolution Specialist

Virginia Beach, VA · On-site

The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring ...

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$23.8K

$65.6K

$125.5K

How much do resolution manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for resolution manager in Virginia is $65,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,873.00 and $79,747.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Virginia? The most popular types of Resolution jobs in Virginia are:
What are popular job titles related to Resolution Manager jobs in Virginia? For Resolution Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Virginia look for? The top searched job categories for Resolution Manager jobs in Virginia are:
What cities in Virginia are hiring for Resolution Manager jobs? Cities in Virginia with the most Resolution Manager job openings:
Resolution Manager jobs near you
Multifamily Asset Resolution Manager

Multifamily Asset Resolution Manager

Freddie Mac

Mclean, VA • On-site

Full-time

Posted 20 days ago

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Position will serve as a key member of the Multifamily Asset Management Asset Resolution & REO team with primary responsibilities focused on investigating, monitoring, negotiating and resolving distressed multifamily loans. The position will frequently interact with borrowers/ sponsors/guarantors along with loan servicers (internal and external) and legal counsel to evaluate and arrive at solutions for the company's more challenging assets. Inherent in this process is the drafting and execution of well supported business plans to provide an achievable path forward while protecting the interests of Freddie Mac.
Our Impact:
  • Our team is responsible for evaluating relief requests and following up on delinquent and/or underperforming loans with a focus on resumption of payments, collateral preservation and overall loss mitigation.
  • Preparation of business plans in support of negotiated resolution strategies such as loan restructures/modifications and maturity deferrals or extensions.
  • Enforcement of default remedies under loan documents such as penalty charges, receivership, foreclosure, and REO.
  • Investigate and pursue remedies to return defective loans to sellers as conditions warrant.
  • Assist with periodic risk rating and valuation of certain non-securitized loans.
  • Perform special projects and ad hoc reporting relating to asset resolution activities.

Your Impact:
  • Minimize losses on distressed mortgage loans via enforcement of legal remedies and/or employment of negotiated alternative strategies as appropriate.
  • Monitor and analyze the performance of loan collateral in conjunction with development of resolution strategy.
  • Manage receiverships, foreclosure actions, and REO as supported by approved business plans.
  • Collaborate with legal counsel and other internal partners as required to execute the approved resolution strategy.
  • Order and review updated valuation and property condition reports in conjunction with strategy formulation.
  • Continually track & update the status of loans within Asset Resolution and those with various outside special servicers to be able to present updates to both internal and external stakeholders.

Qualifications:
  • 8+ years of related work experience in a real estate finance or special servicing/loan workout environment
  • Bachelor's degree with effective business writing skills to include utilization of AI (emails, business plans, memos, briefs)
  • Familiarity with key loan documents and servicing agreements
  • Knowledge of multifamily property fundamentals, underwriting concepts, physical condition assessments, and financial statement analysis
  • Demonstrated understanding of valuation methodologies and discounted present value concepts and comparative analysis
  • Ability to manage multiple efforts and assignments simultaneously
  • Expertise in Excel with ability to create & utilize macros, tables, formulas, charts, etc.
  • GSE (Freddie Mac, Fannie Mae, and/or HUD) experience a plus

Keys to Success in this Role:
  • Ability to be an accountable team player who will build and maintain relationships with both internal and external stakeholders, while able to multitask, prioritize and be flexible.
  • Prior CMBS special servicing experience, including engaging & negotiating with borrowers & sponsors.
  • Results driven within corporate parameters and established departmental procedures.
  • Positive attitude toward challenging situations and the work needed for creative solutions.

Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $141,000 - $211,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
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About Freddie Mac

Sourced by ZipRecruiter

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

McLean, VA, US

Year founded

1970

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