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Resolution Manager Jobs in Virginia (NOW HIRING)

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Resolution Manager information

See Virginia salary details

$23.8K

$65.6K

$125.5K

How much do resolution manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for resolution manager in Virginia is $65,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,873.00 and $79,747.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Virginia?

The most popular types of Resolution jobs in Virginia are:

What are popular job titles related to Resolution Manager jobs in Virginia?

For Resolution Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Virginia look for?

The top searched job categories for Resolution Manager jobs in Virginia are:

What cities in Virginia are hiring for Resolution Manager jobs?

Cities in Virginia with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,645 per year, or $31.6 per hour.

Credit Resolution Specialist

Childrens Hospital of The Kings Daughters

Norfolk, VA

$17/hr

Full-time

Re-posted 12 days ago

Children's Hospital Of The King's Daughters rating

7.6

Company rating: 7.6 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

261st of 1,064 rated hospitals

Job description

  • GENERAL SUMMARY
    • The Credit Resolution Specialist is responsible for monitoring and resolving accounts in a credit status assigned in their work queue. This role analyzes the account, confirms current charges have been properly adjudicated, and verifies that the payment by the payer and patient is accurate. Reports to department manager.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Maintains compliance related to government payers by analyzing the account and taking the required action to resolve the credit.
    • Analyzes account to determine the credit reason.
    • Utilizes payer remits, payer websites, the billing system and other resources to determine the reason and action required.
    • Ensures, if two payers are involved, the correct primary/secondary payment is on file for each payer.
    • Updates insurance information based on new information obtained, and request claim submission for new payer.
    • Enters and applies adjustments up to $1,000. Submits request for adjustments greater than $1,000 for approval and processing.
    • Enters refunds to patient/parent/guarantor or payer up to $3,000.  Submits request for refunds greater than $3,000 for approval and processing.
    • Audits specified accounts in a credit status.
    • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • High school diploma or equivalent required.
    • Minimum of one year credit resolution, customer service and document imaging acquired in a hospital patient account department, physician office or medical services organization. 
    • Experience with credit resolution functions from investigation, review and determination. 
    • Must have experience with third party payer insurance processes from verification, billing, coding and medical terminology. 
    • Ability to effectively gather and exchange information in both oral and written communication with proper grammar, spelling and punctuation.
    • Experience in working in a high volume environment with specific deadlines to accomplish task.
    • Strong computer skills with experience utilizing MS Office suite required.
  • WORKING CONDITIONS
    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.
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