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Resolution Manager Jobs in Galax, VA (NOW HIRING)

Long John Silver's

General Manager

Galax, VA

$46K - $55K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Elkin, NC

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Hillsville, VA

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Wytheville, VA · On-site

$44K - $55K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Hillsville, VA · On-site

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Galax, VA

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Elkin, NC · On-site

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Wytheville, VA

$44K - $55K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Long John Silver's

General Manager

Galax, VA

$46K - $55K/yr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Taco Bell

General Manager

Galax, VA · On-site

$47K - $58K/hr

You're also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial ...

Tractor Supply Company

Store Manager

Wytheville, VA · On-site

Problem solving and conflict resolution for both team members and customers. * Learn sales and profit management - accountable for achieving top and bottom line. * Promote a safe and productive work ...

Tractor Supply Company

Store Manager

Wytheville, VA · On-site

Problem solving and conflict resolution for both team members and customers. * Learn sales and profit management - accountable for achieving top and bottom line. * Promote a safe and productive work ...

New Peoples Bank

Branch Manager

Wytheville, VA

$59K - $88K/yr

Level III managers may be differentiated by targeted loan/deposit size (typically $75MM ... Build internal and external relationships through exceptional problem resolution, ownership and ...

New Peoples Bank

Branch Manager

Wytheville, VA · On-site

$59K - $88K/yr

Level III managers may be differentiated by targeted loan/deposit size (typically $75MM ... Build internal and external relationships through exceptional problem resolution, ownership and ...

New Peoples Bank

Branch Manager

Wytheville, VA · On-site

$59K - $88K/yr

Level III managers may be differentiated by targeted loan/deposit size (typically $75MM ... Build internal and external relationships through exceptional problem resolution, ownership and ...

New Peoples Bank

Branch Manager

Wytheville, VA

$59K - $88K/yr

Level III managers may be differentiated by targeted loan/deposit size (typically $75MM ... Build internal and external relationships through exceptional problem resolution, ownership and ...

FULENWIDER GROUP

Restaurant General Manager

Elkin, NC · On-site

$49K - $68K/yr

Restaurant General Manager Join the Fulenwider KFC/Taco Bell family and find a great career ... Good communication skills, strong interpersonal skills, and conflict resolution skills

Hardee's

Hardees Manager - Mount Airy

Mount Airy, NC · On-site

Job Title - Restaurant Manager/Hardee's NOW HIRING EXCEPTIONAL RESTAURANT MANAGERS - If you are ... Strong conflict-resolution skills * Consistent and Reliable * Cheerful and Positive Attitude

Hardee's

Hardees Manager - Mount Airy

Mount Airy, NC · On-site

Job Title - Restaurant Manager/Hardee'sNOW HIRING EXCEPTIONAL RESTAURANT MANAGERS - If you are ... conflict-resolution skillsConsistent and ReliableCheerful and Positive AttitudeExcellent ...

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Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What cities near Galax, VA are hiring for Resolution Manager jobs?

Cities near Galax, VA with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Galax, VA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

General Manager

Long John Silver's

Galax, VA

$46K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Long John Silver's rating

4.3

Company rating: 4.3 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

98th of 106 rated fast food restaurants

Job description

General Manager

Are you a highly skilled and motivated individual looking for an immediate opportunity as a Restaurant General Manager? Do you thrive in a dynamic and fast-paced environment? If your answer is yes, then this is the perfect job for you! The Restaurant General Manager is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality.

Why should you apply?

  • Competitive Salary:
  • Quarterly Bonus Program
  • Medical, Dental, Vision, Short Term and Long-Term Disability, and Life Insurance
  • 401k Program with a Company Match
  • Advancement Opportunities
  • Paid Vacations
  • Two Paid Holidays
  • Free Meals
  • Retail Discount Program
  • Annual Performance Reviews
  • Try new products before they are for sale to the public

You are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. Key responsibilities include finding, hiring and developing employees, conducting new hire orientation and executing the training plan for each new hire. You’re also responsible for scheduling and deploying the Team correctly, addressing performance issues, assisting in the resolution of customer issues and managing the restaurant budget and financial plans. A successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude. If you want to build a great career, Charter Foods is the place to learn, grow and succeed!

Job Requirements and Essential Functions

  • Must be at least 18 years old.
  • 1-3 years of supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.
  • 50-Hour Work Week.
  • High School Diploma or GED, preferred, but not required.
  • Basic computer literacy
  • Must have reliable transportation.
  • Basic business math and accounting skills, and strong analytical/decision-making skills
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 80% of shift time.
  • Competitive spirit and passion for excellence.

The company and/or Upper Management may change or add to these job duties and responsibilities at any time with or without prior notice.

If you are ready to build a great career, be part of a winning team, and learn valuable leadership skills, Charter Foods is the place to learn, grow, and succeed! Apply now and join us in serving delicious food with a smile!

50 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren’t able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service and value to land every day. Fish Yeah!

What Long John Silver's employees say

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