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Resolution Manager Jobs (NOW HIRING)

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Phoenix, AZ · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Fort Lauderdale, FL · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

GPRS

Account Resolution Specialist

Toledo, OH

$13.25 - $18.25/hr

Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...

GPRS

Account Resolution Specialist

Toledo, OH

$14.25 - $19.75/hr

Report concerning accounts to Account Resolution Manager. Job Responsibilities: * Email and call customers to obtain payment on delinquent accounts. * Promptly respond to and research customers ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

Manager, Billing Resolution The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

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Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Sr. Resolution Manager

Sr. Resolution Manager

Absolute Staffing & Consulting Solutions

Rolling Meadows, IL • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Position Title: Sr. Resolution Manager

Location: Remote

Employment Type: Contract

Employment Status: Full-Time

Salary: $65,000 - $80,000 (Based on experience)

Duration: 3-year contract with reevaluation and possibility for extension



About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.


Position Summary

We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.


Key Responsibilities

  • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
  • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
  • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
  • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
  • Document and communicate claim activity promptly and accurately to support file outcomes.
  • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.


About You

Required Qualifications:

  • High School Diploma or equivalent.
  • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
  • Jurisdictional experience in Illinois (IL) is required.
  • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
  • Working knowledge of claims industry standards and regulatory compliance.
  • Experience with claims management systems and related software.

Preferred:

  • Bachelor’s Degree in a related field.
  • Experience handling multi-jurisdictional or complex workers’ compensation cases.


Key Competencies

  • Analytical and critical thinking abilities.
  • Strong written and verbal communication skills.
  • High emotional intelligence and service-oriented approach.
  • Strong organizational and time management skills.
  • Collaborative problem-solver with a proactive mindset.


Compensation & Benefits

  • Competitive salary based on experience ($65,000 – $80,000).
  • Health, dental, and vision insurance options.
  • Paid Time Off: 80 hours annually.
  • 401(k) retirement plan available with discretionary employer match based on company profitability
  • Eligibility: 1-year waiting period with 1,000 service hours required.


Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.