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Resolution Manager Jobs in Orlando, FL (NOW HIRING)

Anderson Business Advisors

Sales Manager

Orlando, FL · On-site

Conflict Resolution * Manages significant conflicts within and across teams. * Develops and implements conflict resolution processes. * Coaches others on effective conflict management. Developing ...

Accenture

Network Service Delivery Manager

Orlando, FL · Hybrid

$94K - $224K/yr

The role ensures SLA compliance, drives incident resolution, manages client relationships, and leads continuous service improvement initiatives. Network SDM Essentials Strong understanding of Cisco ...

Accenture

Network Service Delivery Manager

Orlando, FL · On-site

$100 - $210/hr

The role ensures SLA compliance, drives incident resolution, manages client relationships, and leads continuous service improvement initiatives. Network SDM Essentials * Strong understanding of Cisco ...

Acro Service Corp

Contract Administrator

Orlando, FL · On-site

Manage contracts, negotiations, renewals, amendments, and compliance. * Oversee vendors, contractors, SLAs, performance, and issue resolution. * Manage projects involving EV charging, outdoor/indoor ...

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Resolution Manager information

See Orlando, FL salary details

$22.5K

$61.9K

$118.4K

How much do resolution manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for resolution manager in Orlando, FL is $61,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,623.00 and $75,247.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Orlando, FL?

The most popular types of Resolution jobs in Orlando, FL are:

What are popular job titles related to Resolution Manager jobs in Orlando, FL?

For Resolution Manager jobs in Orlando, FL, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Orlando, FL look for?

The top searched job categories for Resolution Manager jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Resolution Manager jobs?

Cities near Orlando, FL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Orlando, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,940 per year, or $29.8 per hour.

Specialist NOA Contract Resolution

Marriott Vacations Worldwide

Orlando, FL • On-site

Other

Posted 7 days ago

Marriott Vacations Worldwide rating

7.4

Company rating: 7.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals

Job description

Job Summary The NOA Contract Resolution Specialist is responsible for executing daily contract follow-up activities to ensure sales contract files are complete, accurate, and ready for timely recording. This role manages an assigned work queue, follows up on missing or incorrect documentation, supports routine contract corrections, and assists with payment documentation validation. The Specialist works in an SLA-driven environment, applies established checklists and procedures, and escalates complex or aged issues to the Supervisor to protect owner experience, revenue integrity, and compliance outcomes. Specific Expected Contributions Execute assigned contract follow-up activities using prioritized aging reports to meet established SLAs. Request, validate, and index required documentation including disclosures, signatures, identification, and payment support. Perform contract completeness and quality checks using standard checklists; route files for correction when requirements are not met. Coordinate routine contract corrections and administrative changes per SOP; escalate exceptions or policy questions to the Supervisor. Maintain accurate notes, trackers, and case documentation to reflect current status and next steps. Communicate clearly with site NOA teams, Sales, Audit/QA, Finance/AR, and Title partners regarding missing items and required actions. Identify and escalate aged, time-sensitive, or compliance-related risks with clear documentation of actions taken. Support audit requests and exception remediation by pulling file evidence and updating status trackers. Adhere to privacy, data protection, and records retention requirements when handling owner and financial information. Specific Candidate Profile Education High school diploma or equivalent required Skills & Competencies Strong attention to detail and ability to follow detailed procedures, checklists, and controls. Experience working in a high-volume, SLA-driven queue with competing deadlines. Proficiency with Microsoft 365 and ability to learn contract and document management systems. Clear written and verbal communication skills and comfort working with multiple stakeholders. Ability to handle sensitive owner and financial information with discretion. Timeshare, real estate, or hospitality experience preferred. Sign On-Bonus $2,000 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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