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Resolution Manager Jobs in Dundee, FL (NOW HIRING)

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Dundee, FL are hiring for Resolution Manager jobs?

Cities near Dundee, FL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Dundee, FL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Account Resolution Specialist

Lakeland, FL • On-site

National Oak Distributors
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about National Oak Distributorsexternal

$24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers

  • Execute high-volume outreach (calls, emails) to small business clients to drive timely payments

  • Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles

Job description

Company

National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers.  Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent.

Position Overview

We are seeking a results-driven B2B Account Resolution Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.

Key Responsibilities

  • Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers
  • Execute high-volume outreach (calls, emails) to small business clients to drive timely payments
  • Monitor aging reports and prioritize collection efforts based on risk, size, and account type
  • Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers
  • Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles
  • Analyze payment behavior across customer segments and identify trends or risk factors
  • Reconcile accounts and ensure accurate application of payments
  • Negotiate payment plans, balancing customer retention with company cash flow objectives
  • Support month-end close activities related to accounts receivable
  • Maintain accurate and detailed records of collection activities in ERP/CRM systems

Qualifications

  • 3–5+ years of B2B collections or accounts receivable experience
  • Experience managing both strategic/key accounts and high-volume small business portfolios
  • Background in ecommerce or fast-paced, high-transaction environments
  • Strong communication skills, with the ability to tailor messaging for different customer types
  • Strong organizational and time management skills
  • Ability to handle a high volume of accounts while maintaining attention to detail

Preferred Qualifications

  • Excel skills (pivot tables, VLOOKUP, etc.)
  • Experience working cross-functionally with sales and operations teams

Key Competencies

  • Relationship management across diverse customer types
  • Strategic and operational balance
  • Persistence and follow-through
  • Efficiency in high-volume environments

What Success Looks Like

  • Reduced past-due balances across both strategic and small business segments
  • Improved collection efficiency for high-volume SMB accounts
  • Strong retention and satisfaction of key accounts
  • Lower DSO and improved cash flow
  • Scalable, repeatable collections processes
Benefits:
  • Competitive Medical, Dental, Vision Package 
  • Free company paid basic group term life insurance
  • Over three weeks of paid time off
  • 401(k) Matching Program
  • Seven paid Company Holidays
  • TEAM environment
  • Training, managerial support and growth

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