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Resolution Manager Jobs in Hollywood, FL (NOW HIRING)

BrightStar Credit Union

Member Resolutions Specialist

Hollywood, FL · On-site

$23.50 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Administrator for system access for all Member Resolution team members. Develop best practices for efficiency by creating departmental procedures. * Staff Support & Queue Management: Assisting in ...

Gastromed, LLC

Denials Management and Claims Resolution

Miami, FL · On-site

$17.25 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Revenue Cycle Manager FLSA STATUS: Non-Exempt JOB SUMMARY: The Denials Management & Claims Resolution Specialist is responsible for identifying, investigating, appealing, and resolving denied or ...

FINRA

Case Specialist, Dispute Resolution

Boca Raton, FL · Hybrid

$64.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Effectively prioritizes work with management oversight. * Demonstration of FINRA's values. * Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and ...

Stellar IT Group

Technical Project Manager

Miami, FL · On-site

Act as a liaison for franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure accurate equipment delivery and ongoing support.

1 point system

Technical PM

Miami, FL · On-site

Act as a liaison to coordinate franchisee technology needs, including communication, training, and issue resolution. * Manage vendor relationships to ensure timely and accurate equipment delivery and ...

The Walsh Group

Equipment Manager

Miami, FL

Participate in site gauges and action list resolution. * Manage New Equipment Number Request Program for region assets. * Review and update California Air Resource Board/DOORS for Walsh companies in ...

Galderma Laboratories, LP

Senior Manager, U.S. S&OP-E

Miami, FL · On-site

$140 - $175/hr

  • Medical

  • Retirement

  • PTO

... resolution. * Manages calendars, meeting flow, and templates; ensures each meeting within the S&OP ... sequence adheres to RACI framework and global meeting standards. * Drives cross‑functional ...

New

Happy Floors

Regional Safety Manager

Miami, FL

... resolution Manage contractor and visitor safety requirements Incident Management & Prevention Lead incident investigations, root cause analysis, and corrective action planning Track injury trends and ...

Fourvenues

Account Manager US

Miami, FL · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Coordinate with Support, Product, Tech, Integrations, Finance and Operations when needed. * Follow up on client requests, incidents and operational needs until resolution. * Manage first-level ...

PNC

Assistant Branch Manager

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

PNC Bank

Assistant Branch Manager

Miami, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Leads effective problem resolution. * Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Hollywood, FL

Resolution Manager information

See Hollywood, FL salary details

$22K

$60.7K

$116.1K

How much do resolution manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for resolution manager in Hollywood, FL is $60,731.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,889.00 and $73,778.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Hollywood, FL?

For Resolution Manager jobs in Hollywood, FL, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Hollywood, FL look for?

The top searched job categories for Resolution Manager jobs in Hollywood, FL are:

What cities near Hollywood, FL are hiring for Resolution Manager jobs?

Cities near Hollywood, FL with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Hollywood, FL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,731 per year, or $29.2 per hour.

Member Resolutions Specialist

BrightStar Credit Union

Hollywood, FL • On-site

$23.50 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

About BrightStar:

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

  • Medical, Dental, and Vision
  • 401K Plan with Matching
  • Tuition Reimbursement Program
  • Supplemental Benefits
  • Engagement Area
  • Wellness Studio & Gym
  • Company Paid Life Insurance
  • Health Savings Account with Company Contributions

About the role:

The primary role of this position is to make a difference in our neighbors' financial lives. This is accomplished by providing the highest quality of service to members. In conformance with policies, procedures, and departmental goals, leading a member resolution team, and communicating and making arrangements with members to facilitate the repayment of delinquent loans and credit cards.

Essential Functions & Responsibilities:

  • Legal Compliance: Primary contact for all member accounts that require legal attention. Has direct communication with outside counsel for member account resolution and must operate within a legal framework to protect the member and company by adhering to the Fair Debt Collections Practices Act (FDCPA).
  • Reporting and Account Management: Responsible for all internal reporting, account management, and collection activities, such as recovery rates, etc. Generate all end-of-month reports, including Board of Directors packets and audit inquiries.
  • Vendor Management: Primary contact for all vendor relationships, including contract reviews, renewals, and negotiations.
  • Departmental Systems & Procedures: Administrator for system access for all Member Resolution team members. Develop best practices for efficiency by creating departmental procedures.
  • Staff Support & Queue Management: Assisting in staffing, staff training, performance management, coaching, and mentoring. Perform call monitoring and provide feedback to the staff. Provide outstanding service to members as defined by the credit union's Service Standards and Promises and present process improvement ideas to management. Oversee the Member Resolution collection staff to contact members by telephone and/or mail to identify and resolve repayment deficiencies and establish proper loan and credit card repayment. Maintaining daily, weekly, and monthly delinquency reports. Balance debit card GL daily. Actively review the Member Resolution collection staff's Queues to ensure KPI's are met and recommend to the Member Resolution Manager legal, repossession, skip tracing, and other actions to assist in initiating and monitoring special collection activities.
  • Point of Contact for Escalations: Order and review of credit bureau reports, provide credit bureau information through approved sources, process manual corrections to credit bureaus, process modifications, and TDRs in accordance with policy and procedure. Investigate and report on member complaints. This includes any complaints members make to the credit union's regulatory agencies. Investigate credit card disputes/chargebacks.
  • Maintain knowledge with B.S.A. Compliance training.
  • Other job-related duties as assigned.


Performance Measurements:

  • Policy Compliance: Demonstrates an understanding of and follows established policies, practices, and regulations of the credit union

Minimum Expectations of Knowledge and Skills:

  • Experience - One year to three years or more of similar or related experience.
  • Education - (1) A two-year college degree or (2) Completion of a specialized course(s) of study at a business or trade school or (3) Completion of a specialized and extensive in- house training or apprenticeship program.
  • Interpersonal Skills- Courtesy, tact, and diplomacy are essential elements of the job. Work involves extensive personal contact with others, both within and outside the organization, for the purposes of exchanging or obtaining information, building relationships, or soliciting cooperation.
  • Other Skills - Must have good communication skills, with a preferred experience in the Akcelerant collections platform. Must be proficient in Microsoft Word and Excel.


Compliance:

  • Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department.
  • In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
  • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environmental characteristics described here represent those that employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.