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Resolution Manager Jobs in Dundee, FL (NOW HIRING)

General Manager

Lakeland, FL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Conflict Resolution * Strong Leadership * Time Management * Priority Management * Problem Solving * Staff Development * Willingness to Learn * Motivate and Manage Staff * Effective Organization

General Manager

Lakeland, FL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Conflict Resolution * Strong Leadership * Time Management * Priority Management * Problem Solving * Staff Development * Willingness to Learn * Motivate and Manage Staff * Effective Organization

General Manager

Winter Haven, FL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Conflict Resolution * Strong Leadership * Time Management * Priority Management * Problem Solving * Staff Development * Willingness to Learn * Motivate and Manage Staff * Effective Organization

General Manager

Lakeland, FL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Conflict Resolution * Strong Leadership * Time Management * Priority Management * Problem Solving * Staff Development * Willingness to Learn * Motivate and Manage Staff * Effective Organization

General Manager

Lakeland, FL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Conflict Resolution * Strong Leadership * Time Management * Priority Management * Problem Solving * Staff Development * Willingness to Learn * Motivate and Manage Staff * Effective Organization

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

At Homes by Villatel, the Guest Experience Manager leads a remote-first team that never rarely a guest face-to-face but still delivers a five-star experience through every call and resolution - proof ...

Guest Experience Manager

Davenport, FL

$16 - $18.25/hr

At Homes by Villatel, the Guest Experience Manager leads a remote-first team that never rarely a guest face-to-face but still delivers a five-star experience through every call and resolution - proof ...

Full-Time Store Manager Trainee

Haines City, FL · On-site

$69 - $111/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversees the appropriate resolution of employee and customer concerns, aligning with the district manager, as needed. * Interviews candidates for store positions and provides recommendations to the ...

New

Shift Manager

Kissimmee, FL

$12.50 - $15.75/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Full-Time Store Manager Trainee

Winter Haven, FL · On-site

$69 - $111/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversees the appropriate resolution of employee and customer concerns, aligning with the district manager, as needed. * Interviews candidates for store positions and provides recommendations to the ...

New

Full-Time Store Manager Trainee

Lakeland, FL · On-site

$69 - $111/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversees the appropriate resolution of employee and customer concerns, aligning with the district manager, as needed. * Interviews candidates for store positions and provides recommendations to the ...

New

Full-Time Store Manager Trainee

Lakeland, FL · On-site

$111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... resolution of employee and customer concerns, aligning with the district manager, as needed. • Interviews candidates for store positions and provides recommendations to the district manager. • ...

Full-Time Store Manager Trainee

Winter Haven, FL · On-site

$111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... resolution of employee and customer concerns, aligning with the district manager, as needed. • Interviews candidates for store positions and provides recommendations to the district manager. • ...

Shift Manager

Kissimmee, FL

$13.25 - $16.75/hr

  • Medical

  • Retirement

  • PTO

Handle conflicts constructively and work with the GM to achieve resolution. * Assist the GM in screening Team Member candidates. * Assist with Profit & Loss management by following cash control and ...

Showing results 21-40

Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Dundee, FL are hiring for Resolution Manager jobs?

Cities near Dundee, FL with the most Resolution Manager job openings:

Infographic showing various Resolution Manager job openings in Dundee, FL as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

General Manager

McDonald's

Lakeland, FL • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago


McDonald's rating

5.1

Company rating: 5.1 out of 10

Based on 11,067 frontline employees who took The Breakroom Quiz

59th of 106 rated fast food restaurants


Job description

Job Description:
This incredible job opportunity is with Sumpter Enterprises and could be a perfect fit for you! We own and operate numerous McDonald's restaurants in Lakeland, FL, Plant City, FL and Seffner, FL.
Do you work with energy and purpose? Do you enjoy developing new talent through your coaching and direction? Would you like to hone your leadership skills to assist in operating a business that serves up delicious food and feel-good moments? If so, you'll fit right in around here.
As a General Manager in our organization, you will be responsible for leading a profitable restaurant in partnership with a team of qualified crew and managers. Meeting critical Quality, Service and Cleanliness standards is paramount to your success as a General Manager.
Along with competitive pay, a General Manager at one of our restaurants is eligible for:
  • 5-15 days paid vacation
  • Education through Archways to Opportunity including opportunities to earn a high school degree, college tuition assistance and English classes as a second language
  • Medical, dental and vision insurance coverage
  • Bonus opportunity
  • Service awards
  • Advancement opportunities

Job Requirements:
  • Effective Communication
  • Conflict Resolution
  • Strong Leadership
  • Time Management
  • Priority Management
  • Problem Solving
  • Staff Development
  • Willingness to Learn
  • Motivate and Manage Staff
  • Effective Organization
  • Detail Oriented

TO APPLY, EMAIL YOUR RESUME TO kevin.labella@sumpter.company
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

What McDonald's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About McDonald's

Sourced by ZipRecruiter

What began as a small drive-in restaurant in San Bernardino, California and has grown into an American icon that proudly serves 63 million customers every day around the globe. While much has changed over the last six decades, Ray Kroc's original commitment to Quality, Service, Cleanliness and Value has endured and made McDonald's a trusted favorite for over 65 years.

Industry

Food services and drinking places and restaurants

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US