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Resolution Manager Jobs in Ontario (NOW HIRING)

Aecon Group Inc.

Manager, Contracts

Mississauga, ON · On-site

The individual will be responsible for all contract matters including interpretations, risk management, change management, claims, dispute resolution and negotiations related to the Company ...

SYSTRA

Commercial Lead

Toronto, ON

Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could impede ...

PAN-OSTON COMPANY

Resolves employee issues through problem resolution. * Manages departmental performance and provides regular reports to manager. * Implements company policies for example managing absenteeism and ...

PwC

External Audit Manager

Toronto, ON

CA$73K - CA$122K/yr

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

KINGSLEY MANAGEMENT

Ensure timely resolution of tenant issues and follow up to confirm completion * Conduct regular ... Manage after-hours and emergency response on a rotational basis Financial Management & Reporting

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Resolution Manager information

See Ontario salary details

$24.5K

$67.5K

$129K

How much do resolution manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for resolution manager in Ontario is $67,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Ontario?

For Resolution Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Ontario look for?

The top searched job categories for Resolution Manager jobs in Ontario are:

What cities in Ontario are hiring for Resolution Manager jobs?

Cities in Ontario with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Ontario as of September 2026, with employment types broken down into 69% Full Time, 20% Part Time, and 11% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $67,499 per year, or $32.5 per hour.

Senior Manager, Executive Resolution - Canada

Sarnia, ON

Marriott
Traveler Accommodation • 10K+ employees
Learn more about Marriottexternal

Full-time

Posted 5 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,192 frontline employees who took The Breakroom Quiz

Job description

JOB SUMMARY 

 
The Senior Manager, Executive Resolution, is responsible for resolving Marriott's most high-profile and sensitive customer situations, delivering concierge-level service that restores trust, loyalty, and long-term advocacy. This role is differentiated by the personal ownership of Marriott's most visible, high-impact customer situations, where resolution quality and speed directly influences brand perception and loyalty.    
Modeled after best in class concierge and premium advocacy desks, this role sits at the intersection of empathy, decisiveness, executive communication, and brand stewardship. The Senior Manager is responsible ensuring issues are resolved quickly, often on first contact, while coordinating seamlessly across internal partners. This role is hands-on, outcome-driven, with relentless focus on the customer experience.    
CANDIDATE PROFILE   

Education and Experience    
Required   
4-year bachelor's degree from an accredited university in Business Administration, Marketing,Hospitality Management, or related major; AND  
    Threeyears of experiencein customer service, contactcenter, service recovery environment, or related professional area.    
OR   
    High school diploma or GED; fiveyears of experiencein customer service, contact center, service recovery environment, or related professional area.  
 

Preferred   

    Adept at managing and communicating with senior level stakeholders 
    Experience triaging and managing escalated customer service issues 
    Strong analytical and problem-solving capabilities


CORE WORK ACTIVITIES  
Personally leads and owns the end-to-end intake and resolution of executive level and high-profile customer concerns. 
    Achieve first-contact resolution within required resolution targets, whenever possible. 
    Apply discretion, empathy, and sound judgment in emotionally charged or ambiguous situations. 
    Deliver highly personalized, relationship-based advocacy that consistently exceeds expectations. 
    Anticipate customer needs beyond the immediate issue and proactively address them, ensuring customers feel heard, valued, and confident in Marriott's care. 
    Create moments that transform challenging situations into loyalty-building experiences that customers remember 
    Communicate clearly, confidently, and professionally with high profile customers. 
    Draft and deliver communications aligned with executive tone and brand voice. 
    Proactively follow up after resolution to reinforce trust and ensure satisfaction. 
    Partner with Legal, Corporate Communications, PR, Loyalty, and Operations as needed. 
    Maintain composure and decisiveness in fast-moving, high-pressure scenarios. 
    Recognize when to escalate versus when to act independently.
    Surface recurring themes or risks observed through executive cases. 
    Contribute to the refinement of the Executive Resolution standard operating procedures and service level standards. 
    Research, develop, and share insights, data, and analytics impacting the area and customer experience.


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: CEC Sarnia takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
This posting is for an existing vacancy.
 

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