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Resolution Manager Jobs in Ontario (NOW HIRING)

Open Text Corporation

Service Manager

Waterloo, ON · On-site

Escalation Management * Lead resolution efforts for high-priority incidents and service escalations. * Facilitate communication between clients, technical teams, and leadership during critical ...

SNC-Lavalin

Commercial Manager

Toronto, ON · Hybrid

CA$140K - CA$170K/yr

Claims & Dispute Resolution: * Oversee claims management, including preparation, evaluation, and negotiation. Ensure proper documentation of contractual entitlements. * Lead dispute avoidance ...

Manulife

Client Solutions CoE Manager

Toronto, ON · On-site

Oversee the end-to-end escalation management process, ensuring timely resolution, adherence to service level commitments, and consistent communication with stakeholders and business partners.

Manulife

Client Solutions CoE Manager

Waterloo, ON · On-site

Oversee the end-to-end escalation management process, ensuring timely resolution, adherence to service level commitments, and consistent communication with stakeholders and business partners.

Jungle Lion Security

Security Manager

Toronto, ON · On-site

CA$40K - CA$60K/yr

Handle incident reports, investigations, and conflict resolution * Train and onboard new security ... Ability to manage multiple sites and priorities effectively * Experience in event security ...

ADP

Funding Manager

Toronto, ON

Additionally, this role will also be responsible for the pro-active resolution of client issues and ... Oversee management of existing wire client base of more than 3000domestic and international ...

LTTS

Site Manager

Kingston, ON · Hybrid

Client Project Managers Operations, Reliability, and Maintenance teams LTTS remote engineering and ... Issue Resolution Provide regular communication and project visibility through: Weekly status ...

Gemini Industries Inc.

SD

Integrate problem resolution into ongoing work activities without degradation to fiscal integrity, mission support, or workforce efficiency. * Serve as the primary management interface for Government ...

Ripple

Manager, Client Support

Toronto, ON · On-site

SLAs, queue health, resolution times, and client satisfaction using data to continuously improve ... Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to ...

Clearway

Summary: The Contracts Manager provides contract and commercial leadership across Clearway ... Promote early issue resolution and dispute avoidance and lead or support negotiations, mediation ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Ontario

Resolution Manager information

See Ontario salary details

$24.5K

$67.5K

$129K

How much do resolution manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for resolution manager in Ontario is $67,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $82,000.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Ontario? For Resolution Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Ontario look for? The top searched job categories for Resolution Manager jobs in Ontario are:
What cities in Ontario are hiring for Resolution Manager jobs? Cities in Ontario with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Ontario as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $67,499 per year, or $32.5 per hour.

Supervisor Operations

Royal Bank of Canada

Toronto, ON • On-site

Full-time

Posted 10 days ago

Job description

Job Description

What is the opportunity?

We are seeking an experienced Supervisor to lead our ClientLink Reconciliation team. In this role, you will oversee daily reconciliation operations across multiple financial systems while supervising and developing a high-performing team. You'll combine technical expertise with strong leadership capabilities to drive accuracy, efficiency, and operational excellence. This position is ideal for a detail-oriented professional who excels at problem-solving, leverages technology to enhance productivity, and is committed to building a collaborative, inclusive team environment.

What will you do?

  • Lead and supervise a team of professionals to maintain seamless daily operations and workflow continuity

  • Oversee core reconciliation activities, including daily reconciliations of cash, positions, and costs across accounting systems (ClientLink) and custody systems (Broadridge), and investigation of reconciling items

  • Develop subject matter expertise across all team procedures, serving as the primary resource for team members seeking guidance and issue resolution

  • Manage client inquiries by reviewing and responding to urgent requests from internal stakeholders with efficiency and accuracy

  • Coordinate cross-functional escalations with OPS and support teams to resolve complex problems and drive resolution

  • Foster a supportive workplace culture by actively listening, demonstrating empathy, and championing mental health and well-being initiatives

  • Drive performance excellence through personal leadership and accountability while enabling your team to deliver results

  • Act as SME for projects impacting team

What do you need to succeed?

Must haves:

  • Proven experience in reconciliation processes and operations

  • Demonstrated people management and supervisory experience

  • Strong technical proficiency, including advanced Excel skills and data mapping expertise

  • Ability to leverage AI tools to automate processes, enhance efficiency, and implement solutions that improve team productivity

  • Strong analytical and problem-solving capabilities with attention to detail

  • Excellent written and verbal communication skills

Nice-to-have:

  • VBA macro experience

  • Familiarity with Broadridge systems (BTS, MRGN, ZCBA, Clientsource, etc.)

  • Experience with ClientLink platform

  • Background with large financial institutions

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact.

  • Work in a dynamic, collaborative, progressive, and high-performing team.

  • Flexible work/life balance options.

  • Opportunities to do challenging work.

  • Opportunities to take on progressively greater accountabilities.

  • Access to a variety of job opportunities across business.

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-29

Application Deadline:

2026-08-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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