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Resolution Manager Jobs in Toronto, ON (NOW HIRING)

OMBUDSMAN COMPLAINTS ANALYST

Toronto, ON ยท Hybrid

CA$69K - CA$91K/yr

Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail. * Strong interpersonal and conflict resolution ...

... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...

Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could impede ...

... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...

Manager, FP&A

Toronto, ON ยท On-site

CA$120K - CA$140K/yr

Serve as a key finance liaison with the Credit segment's largest subsidiary, supporting its finance team through business planning, reporting and issue resolution * Manage 1-2 Financial Analysts ...

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

Service Operations Manager

Mississauga, ON ยท Hybrid

CA$105K - CA$140K/yr

Good communication and Conflict resolution management skills * Good knowledge of production techniques, processes and philosophies * Ability to manage high volume short turnaround time deliverables ...

External Audit Senior Manager

Toronto, ON ยท On-site

CA$97K - CA$147K/yr

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

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Restaurant Manager

Bowmanville, ON ยท On-site

CA$36/hr

Experienced in conflict resolution and team leadership * Knowledge of food safety regulations and compliance monitoring

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Resolution Manager information

What jobs pay $500,000 a year in the US?

Resolution Managers typically do not earn $500,000 annually; such high salaries are more common in executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or leadership positions. Compensation at this level is rare and usually involves bonuses, profit sharing, or equity components.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is a resolution manager?

A resolution manager is a professional responsible for addressing and resolving customer issues, complaints, or disputes efficiently. They often coordinate with other departments, utilize problem-solving skills, and may use customer relationship management (CRM) tools to ensure timely solutions and maintain customer satisfaction.

What is the 3 month rule for jobs?

The 3 month rule for jobs often refers to a probationary period, typically lasting three months, during which an employer evaluates a Resolution Manager's performance and suitability for the role. During this time, employees may have limited job security and benefits, and successful completion can lead to permanent employment status. This period also allows the employer to assess skills, adaptability, and fit within the team.

Is a CSA job stressful?

A Customer Service Associate (CSA) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics may contribute to job stress, but some employers offer training and support to help manage workload and reduce stress levels.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Toronto, ON? For Resolution Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Toronto, ON look for? The top searched job categories for Resolution Manager jobs in Toronto, ON are:
Infographic showing various Resolution Manager job openings in Toronto, ON as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.
Manager, Recovery and Resolution Planning

Manager, Recovery and Resolution Planning

Scotiabank

Toronto, ON โ€ข On-site

Other

Medical, Retirement

Posted 6 days ago


Job description

Requisition ID: 266963ย 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Recovery and Resolution Planning position is a key member of the Recovery and Resolution Planning team in Global Risk Management.ย  This role supports the design, maintenance and execution of Scotiabank's Recovery Plan in alignment with OSFI's guiding principles. The Bank's Recovery Plan provides a detailed roadmap of the actions to be taken by the Bank in the event of a financial crisis that could threaten its viability.ย  The incumbent will partner closely with Group Treasury, Capital Management, Global Banking and Markets, Operations, Strategic Transactions and Review, and various Business Lines to identify recovery options and develop playbooks/capabilities to demonstrate the Bank's ability to recover from severe stress.

Is this role right for you? In this role, you will:

  • Support the development of a concise and cohesive recovery plan through continuous improvement and quality control, as well effective presentations to management, Board/Committees, and OSFI.
  • Challenge subject matter experts' recovery plan submissions in alignment with regulatory requirements and enterprise policies, guidelines, plans and standards.ย 
  • Help interpret new regulatory guidance and operationalize it by collaborating with subject matter experts and identifying impact to ensure the Bank meets regulatory expectations.
  • Liaise and collaborate with multiple stakeholders through verbal and written communication channels.
  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Support the implementation of projects related to the enhancement of the bank's Recovery Plan.
  • Provide advice and counsel to international subsidiaries in the creation/updating of their own Recovery Plans.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • University degree in business, accounting, finance or related discipline.
  • 3-5 years of business experience in more than one area of the Bank or related industry. Relevant experience in risk management, finance and treasury will be an asset.
  • Excellent written and verbal communication skills.
  • Strong oral presentation skills, and proven analytical and problem-solving skills.
  • Strong relationship management skills with ability to influence across cross functions.
  • Keen attention to detail.
  • Proficiency in Spanish language and project management experience is an asset.

What's in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
  • Your career matters! You will have access to career development and progression opportunities.

Location(s): ย Canada : Ontario : Torontoย 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.ย ย 
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let ourย  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.