The Manager, Recovery and Resolution Planning position is a key member of the Recovery and Resolution Planning team in Global Risk Management. This role supports the design, maintenance and execution ...
The Manager, Recovery and Resolution Planning position is a key member of the Recovery and Resolution Planning team in Global Risk Management. This role supports the design, maintenance and execution ...
Responsible for the management of Accident Benefit disputes, following established claims ... Advanced knowledge of principles and methods pertaining to the resolution of claims * Knowledge of ...
New
Responsible for the management of Accident Benefit disputes, following established claims ... Advanced knowledge of principles and methods pertaining to the resolution of claims * Knowledge of ...
New
Responsible for the management of Accident Benefit disputes, following established claims ... Advanced knowledge of principles and methods pertaining to the resolution of claims * Knowledge of ...
New
Responsible for the management of Accident Benefit disputes, following established claims ... Advanced knowledge of principles and methods pertaining to the resolution of claims * Knowledge of ...
New
OMBUDSMAN COMPLAINTS ANALYST
Toronto, ON ยท Hybrid
CA$69K - CA$91K/yr
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail. * Strong interpersonal and conflict resolution ...
OMBUDSMAN COMPLAINTS ANALYST
Toronto, ON ยท Hybrid
CA$69K - CA$91K/yr
Demonstrated ability to manage competing priorities in a fast-paced environment while maintaining accuracy, organization, and attention to detail. * Strong interpersonal and conflict resolution ...
Interacts with senior staff from internal and external stakeholders with respect to claims and dispute resolution Manages conflicts effectively to ensure resolution is reached with minimum disruption ...
Interacts with senior staff from internal and external stakeholders with respect to claims and dispute resolution Manages conflicts effectively to ensure resolution is reached with minimum disruption ...
This course focuses on principles and practices of conflict management and resolution, emphasizing interpersonal communication, including cross-cultural perspectives and communicating across ...
This course focuses on principles and practices of conflict management and resolution, emphasizing interpersonal communication, including cross-cultural perspectives and communicating across ...
This course focuses on principles and practices of conflict management and resolution, emphasizing interpersonal communication, including cross-cultural perspectives and communicating across ...
This course focuses on principles and practices of conflict management and resolution, emphasizing interpersonal communication, including cross-cultural perspectives and communicating across ...
Lawyer, Tax Controversy and Dispute Resolution
Toronto, ON ยท Hybrid
CA$140K - CA$190K/yr
Communicate directly with our clients and Tax authorities to support ongoing dispute resolution ... Evaluate assignments in terms of fee estimates and manage matters to completion * Focus on ...
Lawyer, Tax Controversy and Dispute Resolution
Toronto, ON ยท Hybrid
CA$140K - CA$190K/yr
Communicate directly with our clients and Tax authorities to support ongoing dispute resolution ... Evaluate assignments in terms of fee estimates and manage matters to completion * Focus on ...
Sr. Project Manager
Toronto, ON ยท On-site
... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...
Sr. Project Manager
Toronto, ON ยท On-site
... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...
Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could impede ...
Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could impede ...
Sr. Project Manager
Toronto, ON ยท On-site
... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...
Sr. Project Manager
Toronto, ON ยท On-site
... to resolution. Manage external vendors and partners to meet project timeline and budget qualifications Communicate with clients and internal teams throughout the project cycle to provide project ...
Communicate directly with our clients and Tax authorities to support ongoing dispute resolution ... Evaluate assignments in terms of fee estimates and manage matters to completion * Focus on ...
Communicate directly with our clients and Tax authorities to support ongoing dispute resolution ... Evaluate assignments in terms of fee estimates and manage matters to completion * Focus on ...
Sales / Customer Support Executive
Markham, ON ยท On-site
CA$18/hr
Act as the first point of contact for customer inquiries, service requests, and issue resolution * Manage onboarding of new customers and coordinate with internal teams * Track accounts, monitor ...
Quick apply
Sales / Customer Support Executive
Markham, ON ยท On-site
CA$18/hr
Act as the first point of contact for customer inquiries, service requests, and issue resolution * Manage onboarding of new customers and coordinate with internal teams * Track accounts, monitor ...
Manager, FP&A
Toronto, ON ยท On-site
CA$120K - CA$140K/yr
Serve as a key finance liaison with the Credit segment's largest subsidiary, supporting its finance team through business planning, reporting and issue resolution * Manage 1-2 Financial Analysts ...
Manager, FP&A
Toronto, ON ยท On-site
CA$120K - CA$140K/yr
Serve as a key finance liaison with the Credit segment's largest subsidiary, supporting its finance team through business planning, reporting and issue resolution * Manage 1-2 Financial Analysts ...
External Audit Manager
CA$73K - CA$122K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
External Audit Manager
CA$73K - CA$122K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
Service Operations Manager
Mississauga, ON ยท Hybrid
CA$105K - CA$140K/yr
Good communication and Conflict resolution management skills * Good knowledge of production techniques, processes and philosophies * Ability to manage high volume short turnaround time deliverables ...
Service Operations Manager
Mississauga, ON ยท Hybrid
CA$105K - CA$140K/yr
Good communication and Conflict resolution management skills * Good knowledge of production techniques, processes and philosophies * Ability to manage high volume short turnaround time deliverables ...
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution * Manage, document, and close tasks and projects in ...
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution * Manage, document, and close tasks and projects in ...
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution * Manage, document, and close tasks and projects in ...
Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution * Manage, document, and close tasks and projects in ...
External Audit Senior Manager
Toronto, ON ยท On-site
CA$97K - CA$147K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
External Audit Senior Manager
Toronto, ON ยท On-site
CA$97K - CA$147K/yr
Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...
Be Seen First
Restaurant Manager
Bowmanville, ON ยท On-site
CA$36/hr
Experienced in conflict resolution and team leadership * Knowledge of food safety regulations and compliance monitoring
New
Quick apply
Be Seen First
Restaurant Manager
Bowmanville, ON ยท On-site
CA$36/hr
Experienced in conflict resolution and team leadership * Knowledge of food safety regulations and compliance monitoring
New
Resolution Manager information
What jobs pay $500,000 a year in the US?
How does a Resolution Manager typically collaborate with other departments to resolve complex issues?
What is a resolution manager?
What is the 3 month rule for jobs?
Is a CSA job stressful?
What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?
What is the difference between Resolution Manager vs Customer Service Manager?
| Aspect | Resolution Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Resolving complex issues and disputes efficiently | Overseeing customer service teams and satisfaction |
| Required Skills | Problem-solving, conflict resolution, technical knowledge | Leadership, communication, customer relationship management |
| Work Environment | Operations, support centers, client-facing roles | Call centers, retail, service industries |
| Certifications | Relevant industry certifications, conflict resolution training | Customer service certifications, management training |
While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

Other
Medical, Retirement
Posted 6 days ago
Job description
Requisition ID: 266963ย
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager, Recovery and Resolution Planning position is a key member of the Recovery and Resolution Planning team in Global Risk Management.ย This role supports the design, maintenance and execution of Scotiabank's Recovery Plan in alignment with OSFI's guiding principles. The Bank's Recovery Plan provides a detailed roadmap of the actions to be taken by the Bank in the event of a financial crisis that could threaten its viability.ย The incumbent will partner closely with Group Treasury, Capital Management, Global Banking and Markets, Operations, Strategic Transactions and Review, and various Business Lines to identify recovery options and develop playbooks/capabilities to demonstrate the Bank's ability to recover from severe stress.
Is this role right for you? In this role, you will:
- Support the development of a concise and cohesive recovery plan through continuous improvement and quality control, as well effective presentations to management, Board/Committees, and OSFI.
- Challenge subject matter experts' recovery plan submissions in alignment with regulatory requirements and enterprise policies, guidelines, plans and standards.ย
- Help interpret new regulatory guidance and operationalize it by collaborating with subject matter experts and identifying impact to ensure the Bank meets regulatory expectations.
- Liaise and collaborate with multiple stakeholders through verbal and written communication channels.
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Support the implementation of projects related to the enhancement of the bank's Recovery Plan.
- Provide advice and counsel to international subsidiaries in the creation/updating of their own Recovery Plans.
- Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Champion a high-performance environment and contribute to an inclusive work environment.
Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
- University degree in business, accounting, finance or related discipline.
- 3-5 years of business experience in more than one area of the Bank or related industry. Relevant experience in risk management, finance and treasury will be an asset.
- Excellent written and verbal communication skills.
- Strong oral presentation skills, and proven analytical and problem-solving skills.
- Strong relationship management skills with ability to influence across cross functions.
- Keen attention to detail.
- Proficiency in Spanish language and project management experience is an asset.
What's in it for you?
- An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
- Your career matters! You will have access to career development and progression opportunities.
Location(s): ย Canada : Ontario : Torontoย
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.ย ย
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let ourย Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
About Scotiabank
Sourced by ZipRecruiter
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
New York, NY, US