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Resolution Manager Jobs in Toronto, ON (NOW HIRING)

Aecon Group Inc.

Manager, Contracts

Mississauga, ON · On-site

The individual will be responsible for all contract matters including interpretations, risk management, change management, claims, dispute resolution and negotiations related to the Company ...

SYSTRA

Commercial Lead

Toronto, ON · On-site

Manages conflicts effectively to ensure resolution is reached with minimum disruption to operations; tracks issues and manages the investigation of potentially serious situations that could impede ...

Brookfield Asset Management Us

Manager, FP&A

Toronto, ON · On-site

CA$120K - CA$140K/yr

Serve as a key finance liaison with the Credit segment's largest subsidiary, supporting its finance team through business planning, reporting and issue resolution * Manage 1-2 Financial Analysts ...

Td

Senior Bus Mgmt Analyst

Toronto, ON · On-site

CA$81K - CA$115K/yr

Partner with channels and stakeholders to support issue resolution, manage escalations, and remove execution barriers. * Support post-implementation reviews by gathering insights on outcomes, control ...

PwC

External Audit Manager

Toronto, ON

CA$73K - CA$122K/yr

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

PwC

External Audit Senior Manager

Toronto, ON

CA$97K - CA$147K/yr

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

SNC-Lavalin

Commercial Manager

Toronto, ON · Hybrid

CA$140K - CA$170K/yr

Claims & Dispute Resolution: * Oversee claims management, including preparation, evaluation, and negotiation. Ensure proper documentation of contractual entitlements. * Lead dispute avoidance ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Toronto, ON?

For Resolution Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Toronto, ON look for?

The top searched job categories for Resolution Manager jobs in Toronto, ON are:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Bilingual Legal Resolution Specialist

Hyundai Motor Company

Markham, ON

CA$70K - CA$89K/yr

Full-time

Medical, Dental, PTO

Posted 13 days ago

Job description

Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company's position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims.

HOW WILL YOU MAKE AN IMPACT
  • Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion.
  • Employ strategic thinking to come to efficient and creative resolutions of customer cases.
  • Discreet and professional treatment of sensitive and high-profile customer cases.
  •  Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required. 
  •  Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada's positions and attend court/arbitration on behalf of Hyundai Canada. 
  • Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable. 
  • Ensure internal records and tracking tools are maintained up to date for effective management of the company's cases. 
  • Prepare reports on small claims matters, pre-litigation cases and escalated concerns.
  • Negotiate settlements and other arrangements with all applicable stakeholders.
  • Present department results and trends to Executive Team members.
WHAT YOU WILL BRING TO THE ROLE
  • Completion of an undergraduate degree or an equivalent combination of experience and education
  • 5+ years of relevant experience in same or similar function. 
  • Interpersonal savvy.
  • Negotiations skills and decision making.
  • Employ persuasive oral advocacy
  • Knowledge of Customer Relations principles.
  • Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Excellent verbal and written communication skills including active listening skills.
  • Problem solving skills.
  • Bilingual (French & English) 
OTHER DETAILS

This posting is for an existing vacancy.

Hiring Range: $70,300 - $89,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate's skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.


WHAT HYUNDAI CANADA CAN OFFER YOU
   Be part of an Award-Winning Culture 
   Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits 
   Take Advantage of RRSP Matching 
   Participate in an Exclusive Car Leasing Program 
   Benefit from Flexible Start Times 
   Receive Competitive Paid Time Off
   Explore Career Growth, Mentoring, and Tuition Support Opportunities 
   Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
   Get Enhanced Maternity and Parental Leave Top-Up 
   Enjoy an Onsite Cafeteria and Game Room at our Markham Office 
   Opportunity for a Discretionary Annual Bonus Program 

 
WHAT HAPPENS NEXT
Candidates will be reviewed on or before August 31, 2026


STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don't meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?
We are committed to providing employees with an experience that will help them grow and develop professionally.  Ideal candidates are self-starters, team players and thrive in a dynamic environment.  If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.  
Hyundai Auto Canada Corp. is committed to being an equal opportunity employer.  We are also committed to meeting the needs of people with disabilities and their accessibility requirements.  If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements. 
We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

 

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