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Resolution Manager Jobs in Toronto, ON (NOW HIRING)

Commercial Manager

Toronto, ON ยท Hybrid

CA$140K - CA$170K/yr

Claims & Dispute Resolution: * Oversee claims management, including preparation, evaluation, and negotiation. Ensure proper documentation of contractual entitlements. * Lead dispute avoidance ...

Oversee the end-to-end escalation management process, ensuring timely resolution, adherence to service level commitments, and consistent communication with stakeholders and business partners.

Security Manager

Toronto, ON ยท On-site

CA$40K - CA$60K/yr

Handle incident reports, investigations, and conflict resolution * Train and onboard new security ... Ability to manage multiple sites and priorities effectively * Experience in event security ...

Additionally, this role will also be responsible for the pro-active resolution of client issues and ... Oversee management of existing wire client base of more than 3000domestic and international ...

SLAs, queue health, resolution times, and client satisfaction using data to continuously improve ... Lead and manage escalations end-to-end, bringing structure, urgency, and clear communication to ...

District Credit Manager

Mississauga, ON ยท On-site

CA$80K - CA$100K/yr

The District Credit Manager oversees credit and collection operations within an assigned territory, ensuring timely and effective credit decisions and account resolution. This role is responsible for ...

Residential Claims & Estimate Advisor

Markham, ON ยท Remote

CA$66K - CA$94K/yr

Maintain detailed claim documentation and ensure timely claim resolution * Manage a high-volume caseload while balancing quality, productivity, and customer outcomes Analytical Thinking & Decision ...

Residential Claims & Estimate Advisor

Markham, ON ยท Remote

CA$66K - CA$94K/yr

Maintain detailed claim documentation and ensure timely claim resolution * Manage a high-volume caseload while balancing quality, productivity, and customer outcomes Analytical Thinking & Decision ...

Helpdesk Manager

Toronto, ON ยท On-site

CA$105K - CA$150K/yr

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are ... Manage user accounts, permissions, and security groups in alignment with company policies * Partner ...

Showing results 21-40

Resolution Manager information

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Toronto, ON? For Resolution Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Toronto, ON look for? The top searched job categories for Resolution Manager jobs in Toronto, ON are:
Infographic showing various Resolution Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Commercial Manager

SNC-Lavalin

Toronto, ON โ€ข Hybrid

CA$140K - CA$170K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Job DescriptionOverview

AtkinsRealisis hiring a Commercial Manager to join our growing team based in Toronto, Ontario. The Commercial Manager is responsible for overseeing the commercial, contractual, and financial aspects of engineering services projects and portfolios. The role ensures that contracts are administered effectively, risks are managed proactively, and commercial strategies support profitable delivery while maintaining strong client relationships.

The Commercial Manager acts as a key interface between project teams, finance, legal, procurement, and senior leadership, End-to-end commercial ownership for projects or portfolios, Client-facing commercial leadership, Risk, change, and financial performance management.

Your role

Contract Management & Negotiation:

  • Interpret complex contractual terms and advise stakeholders on risks and obligations.
  • Lead cost control, forecasting, and commercial monthly cost reporting processes.
  • Ensure robust change management and variation controls.
  • Support project teams in achieving commercial and financial targets.

Claims & Dispute Resolution:

  • Oversee claims management, including preparation, evaluation, and negotiation. Ensure proper documentation of contractual entitlements.
  • Lead dispute avoidance strategies and resolution processes.
  • Support litigation, arbitration, and alternative dispute resolution (ADR) when required.

Stakeholder Management:

  • Act as the primary commercial interface with clients, partners, and subcontractors. Build and maintain strong client relationships.
  • Collaborate with engineering, project management, finance, procurement, and legal teams.
  • Support executive reporting and decision-making.
About you
  • Bachelor's degree in Engineering, Business, Finance, Law, or a related discipline.
  • 10-15+ years of progressive experience in commercial, contract, or project controls roles within engineering, construction, or professional services.
  • Expert knowledge of contract forms (CCDC, FIDIC, EPC, PPP/P3). with experience working in matrix and project-based organizations.
  • Strong understanding of project economics, cost structures, profitability drivers with strong financial analysis and forecasting capability,
  • .Strong understanding of contract forms (e.g., lump sum, reimbursable, alliance, DB, EPC, professional services)
  • Proven experience managing commercial risk and complex claims including managing variations, claims, and financial performance
  • Strong dispute resolution and negotiation capabilities, ability to influence senior stakeholders and shape strategy.
  • Strong decision-making and problem-solving skills with excellent communication, negotiation, and interpersonal skills including ability to manage diverse internal and external stakeholders.
Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career at AtkinsRealis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRealis

We're AtkinsRealis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

AtkinsRealis cares about your privacy. AtkinsRealis and other subsidiary or affiliated companies of AtkinsRealis (referred to throughout as "AtkinsRealis") are committed to protecting your privacy. Please consult ourPrivacy Noticeon our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRealis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodation will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRealis' accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

Expected compensation for this role is between $140,000 - $170,000 CAD annually. Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker TypeEmployeeJob TypeRegular

At AtkinsRealis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.