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Resolution Manager Jobs in Toronto, ON (NOW HIRING)

ABB

Service Operations Manager

Mississauga, ON · Hybrid

CA$105K - CA$140K/yr

Good communication and Conflict resolution management skills * Good knowledge of production techniques, processes and philosophies * Ability to manage high volume short turnaround time deliverables ...

New

Manulife

Senior IT Project Manager

Toronto, ON · On-site

Identify, assess, and manage risks and issues; escalate appropriately to ensure transparency and timely resolution * Manage project budgets, forecasts, and financial reporting * Ensure projects ...

PwC

External Audit Senior Manager

Toronto, ON

CA$97K - CA$147K/yr

Handle conflict resolution, manage expectations of a range of stakeholders (at varying levels of seniority), both clients and internally * Perform design effectiveness walkthroughs, and test the ...

Jungle Lion Security

Be Seen First

Security Manager

Toronto, ON · On-site

CA$40K - CA$60K/yr

Handle incident reports, investigations, and conflict resolution * Train and onboard new security ... Ability to manage multiple sites and priorities effectively * Experience in event security ...

Td

Senior Business Analyst

Toronto, ON · On-site

Promptly manage concerns from stakeholders and ensure timely and effective problem resolution. * Support change management planning and activities, including those that ensure operational readiness.

NetBrain

Project Manager

Toronto, ON · Remote

CA$85K - CA$100K/yr

Collaborative team player with strong team building, conflict resolution, and interpersonal skills ... Active PMP, PRINCE2, or equivalent project management certification a plus * ITIL v3 or v4 ...

ASSA ABLOY

District Credit Manager

Mississauga, ON

CA$80K - CA$100K/yr

The District Credit Manager oversees credit and collection operations within an assigned territory, ensuring timely and effective credit decisions and account resolution. This role is responsible for ...

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Resolution Manager information

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are popular job titles related to Resolution Manager jobs in Toronto, ON? For Resolution Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Toronto, ON look for? The top searched job categories for Resolution Manager jobs in Toronto, ON are:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Toronto, ON as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Service Operations Manager

Service Operations Manager

ABB

Mississauga, ON • Hybrid

CA$105K - CA$140K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

71st of 418 rated machine equipment manufacturers

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Manager

You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting to the Service Manager and will be responsible for developing business action plans for the unit(s) aligned with the Robotics Division/Business/Product Group, aligning strategy and targets, monitoring implementation and tracking any deviations for corrective actions.

The work model for the role is: Hybrid

This role is contributing to ABB Robotics Canada Inc.


Your responsibilities:

  • Preparing annual budgets, overseeing progress and determining actions to cost issues as necessary to manage operations within the division.

  • Developing programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout operations, ensuring that the organization take an overall value chain perspective to meet customer expectations on quality, service levels, lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes.

  • Maintaining compliance with health, safety and environmental regulations while monitoring and reporting progress and results, assessing risks and safety hazards and implementing plans to ensure people and equipment safety.

  • Providing support to sales staff to improve understanding of customer requirements to identify both potential constraints and solutions to these requirements from an operational point of view.

  • Creating and maintaining a positive work environment for the company, ensuring that the area of responsibility is properly organized, staffed, skilled, directed, motivating and developing direct and indirect subordinates within HR policies.

  • Overseeing procurement processes including guidance to vendor management, logistics optimization, supplier management and audits.


Your background:

  • Minimum of 8 years of experience in the Industrial / Manufacturing / field service industry - Robotics industry is preferable

  • Bachelor's degree in Business Management / Administration and or relevant experience

  • Good communication and Conflict resolution management skills

  • Good knowledge of production techniques, processes and philosophies

  • Ability to manage high volume short turnaround time deliverables

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $105,375 and $140,500 annually and is bonus eligible. This position is a new role.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

  • Women

  • Indigenous peoples

  • Members of visible minorities

  • Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Employment Type: Full Time

What ABB Group employees say

Pay

Benefits

Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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