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Resolution Manager Jobs in Ontario (NOW HIRING)

Gemini Industries Inc.

SD · On-site

Integrate problem resolution into ongoing work activities without degradation to fiscal integrity, mission support, or workforce efficiency. * Serve as the primary management interface for Government ...

Clearway

Summary: The Contracts Manager provides contract and commercial leadership across Clearway ... Promote early issue resolution and dispute avoidance and lead or support negotiations, mediation ...

Clearway

Summary: The Contracts Manager provides contract and commercial leadership across Clearway ... Promote early issue resolution and dispute avoidance and lead or support negotiations, mediation ...

Kingsleyca

Ensure timely resolution of tenant issues and follow up to confirm completion * Conduct regular ... Manage after-hours and emergency response on a rotational basis Financial Management & Reporting

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Resolution Manager information

See Ontario salary details

$24.5K

$67.5K

$129K

How much do resolution manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for resolution manager in Ontario is $67,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $82,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are popular job titles related to Resolution Manager jobs in Ontario?

For Resolution Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Ontario look for?

The top searched job categories for Resolution Manager jobs in Ontario are:

What cities in Ontario are hiring for Resolution Manager jobs?

Cities in Ontario with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Ontario as of September 2026, with employment types broken down into 69% Full Time, 20% Part Time, and 11% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $67,499 per year, or $32.5 per hour.

Program Manager

SD • On-site

Gemini Industries Inc.
See more jobs at Gemini Industries Inc.external

Full-time

Re-posted 20 days ago

Job description

Location:        National Capital Region (NCR)

Clearance:      TS/SCI

Education:     Bachelor's degree

Experience:    10 years

The Program Manager provides overall management, leadership, integration, and accountability for the contract or task order in support of a defense research and development customer. The Program Manager is responsible for day-to-day contract performance, workforce execution, cost/schedule/quality management, regulatory compliance, customer communications, and integrated problem resolution. 

Specific responsibilities include but are not limited to:

  • Manage all aspects of contract and task order execution, including administration, staffing, security, training, quality assurance, deliverable tracking, and performance reporting.

  • Develop, implement, and execute plans for contract management aligned to requirements, customer priorities, regulations, and Gemini standards.

  • Plan, direct, and coordinate work activities of all personnel involved in contract performance.

  • Exercise authority for regulatory compliance and approval of contract-related expenses in accordance with company processes and contractual requirements.

  • Integrate problem resolution into ongoing work activities without degradation to fiscal integrity, mission support, or workforce efficiency.

  • Serve as the primary management interface for Government stakeholders and Gemini leadership.

  • Lead quality assurance, continuous improvement, and performance management activities.

  • Supervise personnel supporting major research and development efforts for defense organizations.

Qualifications:

The candidate must have the following qualifications:

  • Active Top Secret/SCI clearance.

  • Bachelor's degree.

  • Ten (10) years specialized experience as a Program Manager performing SETA Support of similar size, scope and complexity required.

  • At least five (5) years of demonstrated supervisory experience in planning, developing, and executing research and development (R&D) or Systems Engineering and Technical Assistance (SETA) support efforts for a DoW organization.

  • Experience developing and executing contract management plans addressing administration, security, training, quality assurance, staffing, and performance control.

  • Ability to plan, direct, coordinate, and integrate multidisciplinary personnel across all aspects of contract performance.

The following qualifications are desired:

  • Master's degree preferred

  • Experience serving as a Program Manager on a DARPA contract is highly preferred.

  • Management courses or Program Management Professional (PMP) Certification Preferred.

Travel: Occasional local and CONUS travel for customer meetings, program reviews, and contract execution.

Other Requirements:

E-Verify Notice of Participation

This employer participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

For more information on E-Verify, please visit: www.e-verify.gov

Employment Type: Contingent - Full-Time

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