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Resolution Manager Jobs in North Carolina (NOW HIRING)

Encova Insurance

Injury Resolution Specialist

Concord, NC · Remote

$69K - $110K/yr

Encova Insurance has an immediate opening for an Injury Resolution Specialist. This role will be ... Proactively manage and continuously evaluate the claim with specific emphasis on the nature and ...

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Overview This position supervises the resolution of problem retail, mortgage, and business loans ... Manages the performance of assigned staff, to include performance, productivity, attendance.

First Citizens Bank

Supervisor Resolution

Raleigh, NC · On-site

Overview This position supervises the resolution of problem retail, mortgage, and business loans ... Manages the performance of assigned staff, to include performance, productivity, attendance.

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in North Carolina

Resolution Manager information

See North Carolina salary details

$18.9K

$52.2K

$99.8K

How much do resolution manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for resolution manager in North Carolina is $52,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,703.00 and $63,406.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in North Carolina?

The most popular types of Resolution jobs in North Carolina are:

What are popular job titles related to Resolution Manager jobs in North Carolina?

For Resolution Manager jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in North Carolina look for?

The top searched job categories for Resolution Manager jobs in North Carolina are:

What cities in North Carolina are hiring for Resolution Manager jobs?

Cities in North Carolina with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in North Carolina as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,194 per year, or $25.1 per hour.

Resolution Specialist

Graham Personnel Services

Browns Summit, NC • On-site

$23/hr

Other

Posted 26 days ago

Job description

Graham Personnel Services is seeking a Resolution Specialist for a large Distribution Center in Browns Summit.


Job details:
2nd shift position- 4pm-2:30am- Monday-Thursday
Pay rate: $23/hr
Temp to hire opportunity


We’re looking for a Resolution Specialist to take charge of operational workflows, audit processes, and drive continuous improvements in our fast-paced environment. If you thrive on optimizing systems, ensuring accuracy, and collaborating across teams, this is the role for you!

The Resolution Specialist is instrumental in ensuring the efficient and effective execution of operations within the Reserve department. By resolving issues, improving processes, and fostering collaboration across teams, this role contributes to achieving operational excellence and meeting customer expectations for timely and accurate order fulfillment.


What You’ll Do
  • Issue Resolution: Investigate and resolve operational issues that arise during the picking and putaway processes, including inventory discrepancies, order fulfillment delays, and system errors.
  • Process Improvement: Identify opportunities to enhance picking and putaway procedures to improve accuracy, efficiency, and productivity. This may involve optimizing workflow, implementing best practices, or utilizing technology solutions.
  • Quality Assurance: Ensure that all picking and putaway activities adhere to quality standards and operational procedures. Monitor and address any quality issues or concerns promptly.
  • Training and Development: Provide training and support to warehouse staff involved in picking and putaway operations. Promote a culture of continuous improvement and operational excellence.
  • Data Analysis: Analyze data related to picking and putaway performance, such as throughput rates, error rates, and inventory accuracy. Use data-driven insights to make informed decisions and recommendations.
  • Collaboration: Work closely with cross-functional teams, including logistics, inventory control, and IT, to resolve complex issues and implement operational improvements.
  • Reporting: Prepare regular reports on key performance indicators (KPIs) for picking and putaway operations. Present findings and recommendations to management for strategic decision-making.
What We’re Looking For
  • Experience with warehouse operations, inventory management, or system auditing.
  • Strong analytical skills and attention to detail.
  • Ability to troubleshoot system issues and collaborate with IT teams.
  • Excellent communication and training skills.
  • Passion for process improvement and operational excellence.
  • #PROF26