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Resolution Manager Jobs in Lexington, NC (NOW HIRING)

Domino's

Assistant Manager

Kernersville, NC · On-site

Assistant Manager As an Assistant Manager for Domino's, you will be responsible for the daily ... Solid interpersonal and conflict resolution skills * Ability to operate all equipment and take ...

Domino's

Assistant Manager

Kernersville, NC · On-site

Assistant Manager As an Assistant Manager for Domino's, you will be responsible for the daily ... Solid interpersonal and conflict resolution skills * Ability to operate all equipment and take ...

IHOP

District Manager

Lexington, NC · On-site

Proven district management working experience ... Strong knowledge of team leadership and positive conflict resolution. * Exceptional written and ...

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Resolution Manager information

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What cities near Lexington, NC are hiring for Resolution Manager jobs?

Cities near Lexington, NC with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Lexington, NC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Contents Manager

Servpro Industries, Inc.

Winston Salem, NC • On-site

$50 - $70/hr

Other

Retirement, PTO

Posted yesterday

New

Servpro rating

6.1

Company rating: 6.1 out of 10

Based on 320 frontline employees who took The Breakroom Quiz

20th of 62 rated cleaning companies

Job description

Benefits
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Monthly cross-training opportunities to advance your career
  • Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
  • Paid training
  • Referral program
  • Great culture and team dynamic
  • Bonus opportunities based on performance
Job Description

You’ll be performing emergency services for people suffering water- or fire-related property damage. This is a management/leadership position which includes:

Job Responsibilities
  • Hiring, training and managing technicians and laborers
  • Cleaning and deodorizing fire damaged buildings and personal property
  • Documenting, inventorying, cleaning, packing and managing personal property items
  • Managing projects and communicating with customers, clients and vendors
  • Scheduling and directing crew chiefs
  • Completing job file documentation
  • Building and maintaining relationships with clients and vendors to help build business
  • Lead a team of hardworking individuals serving others within your community
  • Be empathetic and show a sense of urgency while communicating through modern technology
  • Foster an environment of collaboration and teamwork within the division and company
  • Self-managing and time management skills
  • Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
  • Job schedule management and coordination
  • Assist other team members when needed and foster a positive working relationship with other departments
  • Be a great representative of our brand
  • Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
  • Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
  • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
  • Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
  • Manage projects and existing crews
  • Supervise pack-outs and inventory/evaluation of items
Qualifications
  • Experience managing fire cleaning and contents projects in the restoration industry
  • Valid driver’s license
  • Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
  • Must pass criminal background check
  • 3+ years experience in Contents Restoration or Moving Experience
  • Dedication to customer service
  • Ability to lead others from diverse backgrounds
  • Excellent written and verbal communication skills
  • Ability to learn and implement software programs that track and identify contents
  • IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
  • Valid driver’s license with a clean record
  • Have the ability to work nights/weekends and overtime, if needed
  • Desire to continually learn new things
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What Servpro employees say

Pay

Benefits

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