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Resolution Manager Jobs in Wilmington, NC (NOW HIRING)

Rainbow Stores

Assistant manager

Wilmington, NC · On-site

The Assistant Manager supports the management team by overseeing day-to-day operations, ensuring ... Handle conflict resolution to maintain a positive workplace atmosphere * Facilitate clear and ...

Rainbow Stores

Retail Store Manager

Wilmington, NC · On-site

$45K - $59K/yr

The Retail Store Manager oversees daily store operations, managing a medium to small team to ensure ... Conflict resolution expertise * Background in staff training * Understanding of visual ...

Socket.dev

Customer Service Manager

Wilmington, NC · On-site

$52 - $76/hr

The Customer Service Manager will oversee the daily operations of the Client Service Representative ... Conflict Resolution: Address client and staff concerns promptly and professionally, working to ...

New

Rainbow Stores

Retail Assistant Manager

Wilmington, NC · On-site

$16 - $19/hr

The Retail Assistant Manager supports the daily operations of a single retail store, reporting ... Conflict resolution skills * Effective communication skills * Strong problem-solving capability

Kent Homes

Construction Project Manager

Wilmington, NC · On-site

$75 - $90/hr

Kent Homes Construction Project Manager Location: Wilmington, NC/Southeastern North Carolina Build ... resolution. * Communicate job status clearly with trades, production, customers, inspectors, and ...

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 AM We are ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 AM We are ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 AM We are ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 AM We are ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 AM We are ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

What We Offer Assistant Nurse Manager (ANM) - Surgical I & II Schedule: Full-Time | 7:00 PM - 3:00 ... Provide leadership support and assist with conflict resolution and de-escalation when needed

Novant Health

Assistant Nurse Manager

Wilmington, NC · On-site

Collaborate with physicians, interdisciplinary teams, and hospital leadership to optimize patient care * Assist with performance management, employee engagement, and conflict resolution * Serve as a ...

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Showing results 1-20

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Wilmington, NC

Resolution Manager information

See Wilmington, NC salary details

$22.4K

$61.6K

$117.7K

How much do resolution manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for resolution manager in Wilmington, NC is $61,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,411.00 and $74,823.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What job categories do people searching Resolution Manager jobs in Wilmington, NC look for?

The top searched job categories for Resolution Manager jobs in Wilmington, NC are:

What cities near Wilmington, NC are hiring for Resolution Manager jobs?

Cities near Wilmington, NC with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Wilmington, NC as of August 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $61,591 per year, or $29.6 per hour.

Response and Resolution Engineer II

MegaCorp Logistics

Wilmington, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Service Desk Engineer II

  • Resolve technical issues quickly and reliably to keep employees productive.

  • Provide hands-on IT support across hardware, software, and systems in a multi-office environment.

  • Develop and maintain AI-driven automations to improve service desk efficiency.

  • Apply strong technical judgment, clear communication, and proactive problem-solving.

Ideal Candidate Traits

  • Composed, service-oriented professional who prioritizes user experience.

  • Methodical problem-solver who diagnoses issues systematically and documents findings.

  • Builder mindset - identifies opportunities to automate repetitive work.

  • Self-directed and accountable, managing workload and tickets independently.

  • Transparent and detail-oriented with clear documentation practices.

  • Discreet and trustworthy when handling sensitive systems, accounts, and data.

Core Responsibilities

  • Troubleshoot and resolve hardware and software issues across workstations, peripherals, phones, and enterprise systems.

  • Provide remote support and system configuration across multiple office locations.

  • Analyze systems, programs, and applications to identify root causes of issues.

  • Follow established SOPs for known issues and document new troubleshooting paths.

  • Manage user accounts, device imaging, and system configuration.

  • Maintain accurate hardware and asset inventory records.

  • Communicate clearly with users, providing updates, timelines, and resolution confirmation.

  • Prioritize support tickets and escalate issues appropriately with detailed context.

Automation & Process Improvement

  • Design, build, and maintain AI-driven automations for service desk operations.

  • Use tools such as Jira Automation, Jira Service Management AI, Power Automate, Replit, and custom AI agents.

  • Identify workflow inefficiencies and implement scalable automation solutions.

  • Document automation logic, triggers, dependencies, and processes.

  • Monitor automation performance and continuously improve reliability and accuracy.

  • Collaborate with senior IT staff to test, deploy, and refine automation initiatives.

  • Ensure all automation solutions follow security, compliance, and data handling best practices.

Success Indicators

  • Technical issues resolved efficiently with clear documentation to prevent repeat problems.

  • Positive end-user support experience through clear communication and follow-through.

  • Implementation of effective automations that reduce manual work and improve response times.

  • Well-documented tickets and solutions that strengthen team knowledge sharing.

  • Reliable and continuously improved automation workflows.

  • Strong collaboration with senior technicians and IT leadership leading to faster resolution cycles.

  • Long-term reduction of recurring issues and improved service desk efficiency.

Technologies & Requirements

  • Microsoft Windows 10/11, Windows Server

  • Microsoft Office 365, Azure, Intune, Active Directory

  • Jira and Jira Service Management

  • Power Automate, Replit, custom AI agents

  • ServiceNow or similar ITSM platforms

  • Associate's degree in IT or equivalent experience

  • 3+ years of IT-related experience required

Mega Awesome Perks:

  • Medical, dental, vision, and life and disability insurance
  • 401(K) matching
  • Birthday celebrations
  • Health and wellness initiative including gym membership
  • Annual parties
  • PTO and Flex holidays
  • Company sponsored outings

MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact the HR Department at

(910) 332-0820 ext. 1030

Apply