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Resolution Manager Jobs in Durham, NC (NOW HIRING)

IQVIA

Site Activation Manager

Durham, NC

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

IQVIA

Site Activation Manager

Durham, NC

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

IQVIA

Site Activation Manager

Durham, NC · On-site

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

IQVIA

Site Activation Manager

Durham, NC

Collaborate with key stakeholders both internal and external, through effective communication and resolution management, including communication with regions and countries, to successfully deliver ...

IQVIA, Inc.

Site Activation Manager

Durham, NC · On-site

... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...

IQVIA, Inc.

Site Activation Manager

Durham, NC · On-site

... resolution management, including communication with regions and countries, to successfully deliver the agreed project scope in compliance with the Site Activation Management Plan. • Execute ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

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All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Durham, NC

Resolution Manager information

See Durham, NC salary details

$23.3K

$64.3K

$122.9K

How much do resolution manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for resolution manager in Durham, NC is $64,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,054.00 and $78,108.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Durham, NC? The most popular types of Resolution jobs in Durham, NC are:
What are popular job titles related to Resolution Manager jobs in Durham, NC? For Resolution Manager jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Durham, NC look for? The top searched job categories for Resolution Manager jobs in Durham, NC are:
What cities near Durham, NC are hiring for Resolution Manager jobs? Cities near Durham, NC with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,296 per year, or $30.9 per hour.

Customer Resolution Specialist

Air Experts Heating, Cooling, LLC

Raleigh, NC

Full-time

Re-posted 25 days ago

Job description

About Us:
At Air Experts Heating, Cooling and Plumbing, we take pride in doing things the right way—for both our customers and our team. For many years, we’ve been voted Best Place to Work in Raleigh, as well as Best Plumber and Best HVAC Contractor.

We care deeply about the quality of our work and the experience we provide. While issues and escalations do happen in any service business, they are the exception—not the norm—and we are committed to resolving them the right way every time.

EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values. We are committed to making sure our team members are provided with the tools they need to grow and succeed. What you do matters here.

About the Role:
We are looking for a dependable, professional, and solution-driven individual to take ownership of customer complaints and escalations. This is a high-impact role that directly supports the President and plays a key part in protecting and improving the customer experience.

This position will primarily focus on resolving customer issues. When escalations are minimal (which is the goal), you will support the President and Installation team with administrative responsibilities.

Key Responsibilities:

  • Serve as the main point of contact for customer complaints and escalations

  • Handle difficult conversations with patience, professionalism, and empathy

  • Work closely with management teams to investigate and resolve issues fully

  • Follow issues through to completion—ensuring the customer feels heard and satisfied

  • Document and track all escalations and resolutions

  • Provide updates to both customers and internal leadership

  • Complete administrative and office support tasks as assigned by the President, primarily supporting the installation department

What We’re Looking For:

  • Experience in HVAC and/or plumbing industry required (understanding how jobs are run from a process standpoint is essential)

  • Strong customer service and conflict resolution skills

  • Calm, patient, and professional—especially in high-stress situations

  • Excellent written and verbal communication skills

  • Highly organized with strong follow-through

  • Comfortable using Microsoft Outlook and general computer/phone systems

  • Service Titan experience preferred

Why This Role Matters:
This is not a typical customer service role. You will be handling our most important and sensitive customer interactions while working directly with company leadership. We are looking for someone who takes ownership, communicates clearly, and gets things resolved the right way.

Work Environment:

  • Full-time, in-office position Monday-Friday 8 AM - 5 PM

  • Fast-paced and team-oriented

  • Direct exposure to leadership and company operations

Compensation & Benefits:

  • Competitive Hourly Pay

  • Monthly bonus opportunities

  • Opportunity to grow within the company

  • Medical Insurance – 3 plans to choose from
  • HSA with Company Contribution
  • Dental Insurance – 100% Company Paid
  • Long Term Disability – 100% Company Paid
  • Short Term Disability
  • Vision Insurance - 100% Company Paid
  • $25,000 Life & $25,000 AD&D - 100% Company Paid
  • Additional voluntary life insurance available up to $300,000 with a guaranteed $100,000
  • Critical Illness & Accident Insurance
  • 401K
  • 401K with 4% Match
  • Company Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Generous Employee Discounts on anything we offer

If this role sounds like a fit for you, apply to start the conversation.