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Resolution Manager Jobs in Durham, NC (NOW HIRING)

NetApp

Keystone Success Manager

Morrisville, NC · On-site

Critical Issue Resolution: Proactively identify accounts needing attention and involve management and others as need to implement actions and plans to improve customer satisfaction and retention. Job ...

CSL

Employee Relations Manager

Holly Springs, NC · On-site

Manage moderately complex ER cases to resolution independently and in collaboration with peers, ER management, respective HR Business partners, legal counsel, and other stakeholders. Moderately ...

NVE

SERVICE MANAGER

Durham, NC · On-site

The Service Manager oversees the day-to-day management and execution of routine and non-routine ... Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests

Marpai Administrators LLC

Account Manager

Cary, NC · Remote

$65K - $85K/yr

The Account Manager will work in a fast-paced, dynamic work environment working collaboratively ... Strong follow up skills leading to timely and effective completion of duties and resolution of ...

Duke University

Risk Manager

Durham, NC · On-site

Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education ...

Duke Health

Risk Manager

Durham, NC · On-site

Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education ...

Duke University

Risk Manager

Durham, NC · On-site

Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education ...

Duke University

Risk Manager

Durham, NC

Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education ...

Duke Health

Risk Manager

Durham, NC · On-site

Negotiate resolution with the authority from the Director. Provide basic and complex preventive risk management assessment of processes, procedures, and programs, including inservice education ...

AMM Healthcare

Medical Office Manager

Cary, NC · On-site

Ensuring revenue cycle management by making sure patient demographic information is accurate and ... Responding to physician concerns and providing problem resolution as appropriate. * Compliance with ...

AMM Healthcare

Medical Office Manager

Cary, NC · On-site

Ensuring revenue cycle management by making sure patient demographic information is accurate and ... Responding to physician concerns and providing problem resolution as appropriate. * Compliance with ...

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Showing results 21-40

All JobsResolution JobsResolution Manager JobsResolution Manager Jobs in Durham, NC

Resolution Manager information

See Durham, NC salary details

$23.3K

$64.3K

$122.9K

How much do resolution manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for resolution manager in Durham, NC is $64,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,054.00 and $78,108.00 per year, depending on experience, location, and employer.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What are the most commonly searched types of Resolution jobs in Durham, NC? The most popular types of Resolution jobs in Durham, NC are:
What are popular job titles related to Resolution Manager jobs in Durham, NC? For Resolution Manager jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Resolution Manager jobs in Durham, NC look for? The top searched job categories for Resolution Manager jobs in Durham, NC are:
What cities near Durham, NC are hiring for Resolution Manager jobs? Cities near Durham, NC with the most Resolution Manager job openings:
Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,296 per year, or $30.9 per hour.

Director of Payroll Operations

Banyan Search

Raleigh, NC • On-site

Full-time

Re-posted 25 days ago

Job description

Director of Payroll Operations
Raleigh, NC • Hybrid
Banyan Search is partnering with a growing, publicly traded company to place a Director of Payroll Operations. This is a senior operational leadership role for a payroll professional with deep enterprise platform experience and a background supporting complex employee populations and equity compensation programs.
About the Opportunity
Reporting to VP-level leadership, you'll own North America payroll operations across multiple entities and pay groups while leading a team of payroll professionals. You'll be responsible for accurate, compliant, and timely payroll delivery; maintaining strong internal controls and audit readiness; and serving as the functional owner for the company's payroll and tax compliance platforms.
What You'll Do
  • Lead end-to-end North America payroll operations across all entities and pay groups
  • Manage and develop a team of payroll operations leaders
  • Own payroll controls, SOX compliance, and audit readiness
  • Oversee payroll tax operations, filings, reconciliations, and notice resolution
  • Manage payroll compliance for complex populations including global mobility and cross-border scenarios
  • Oversee payroll processing for share-based compensation and employee stock programs
  • Maintain alignment between payroll, general ledger, and financial reporting
  • Drive KPI tracking, process standardization, and continuous improvement

What You'll Bring
  • Bachelor's degree in Accounting, Finance, or related field
  • 10+ years of progressive payroll leadership in complex, multi-entity North America environments and strong experience with publicly traded organizations
  • Advanced proficiency in enterprise payroll and tax compliance platforms
  • Strong knowledge of payroll tax compliance, global mobility, and expatriate taxation
  • Experience with equity and stock purchase plan payroll reporting at a publicly traded company
  • Proven ability to lead managers and develop high-performing teams
  • Experience managing outsourced payroll vendors

Candidate must be authorized to work in the US without current or future sponsorship requirements.

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