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Resolution Manager Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Supply Chain Resolution Specialist

Durham, NC · On-site

$26.85 - $38.61/hr

Accountable for managing and coordinating with Accounts Payable, Suppliers and other internal team members to ensure timely resolution of Supply Chain match exceptions related to purchase orders.

AT&T

Sales Manager 1-Territory

Durham, NC · On-site

$95K - $143K/yr

Client Relationship Management and Problem Resolution: Manage key client relationships, provide expertise and consultation for complex problems, and participate in important negotiations to ensure ...

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Resolution Manager information

See Raleigh, NC salary details

$23.7K

$65.2K

$124.7K

How much do resolution manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for resolution manager in Raleigh, NC is $65,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,629.00 and $79,259.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a resolution manager?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

How does a resolution manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

What does a senior resolution manager do?

A senior resolution manager oversees the resolution of complex customer issues, ensuring timely and effective solutions. They coordinate with teams, analyze root causes, and implement process improvements, often using customer relationship management (CRM) tools and requiring strong communication and problem-solving skills.

What are the most commonly searched types of Resolution jobs in Raleigh, NC?

The most popular types of Resolution jobs in Raleigh, NC are:

What are popular job titles related to Resolution Manager jobs in Raleigh, NC?

For Resolution Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Resolution Manager jobs in Raleigh, NC look for?

The top searched job categories for Resolution Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Resolution Manager jobs?

Cities near Raleigh, NC with the most Resolution Manager job openings:

Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $65,243 per year, or $31.4 per hour.

Account Resolution Supervisor

Habitat For Humanity Of Durham

Raleigh, NC • On-site

$70 - $90/hr

Other

Posted 7 days ago

Job description

Job Title: Account Resolution Supervisor

Position Location: Raleigh, NC. Hybrid, 2+ days/week in office

Job Summary:

The Account Resolution Supervisor is accountable for the daily delinquency management, compliance execution, and escalation outcomes of the Member Account Resolution team responsible for pre‑charge‑off accounts. This role ensures delinquent accounts are managed consistently with regulatory requirements, Coastal policy, and established account resolution strategies while maintaining a professional, empathetic, and solutions‑oriented member experience.

The Supervisor provides operational leadership in a highly regulated environment by maintaining staffing and workflow discipline, enforcing compliance standards, resolving escalated member issues, and ensuring delinquency management activities reduce loss exposure and prevent progression to charge‑off.

As a key contributor to the Coastal team, your responsibilities will be:
  • (30%) Delinquency Management & Operational Execution: Ensure daily account resolution activity effectively addresses pre‑charge‑off delinquent accounts through consistent execution of established workflows, queue management, and coverage decisions. This role maintains operational discipline to ensure timely member contact, appropriate follow‑up, and consistent resolution activity, resulting in improved cure rates and reduced roll‑through to later delinquency stages.
  • (25%) Compliance Execution & Risk Management: Own frontline compliance execution for all delinquency management activity by ensuring UDAAP, FDCPA, NC Collection Laws, and Coastal collection policies are applied accurately and consistently. This responsibility includes identifying and correcting compliance deviations through clear direction and follow‑through, ensuring collection activity meets regulatory expectations and mitigates financial, regulatory, and reputational risk.
  • (20%) Escalation Resolution & Decision Authority: Serve as the escalation authority for complex, high‑risk, or sensitive member situations involving delinquent accounts. This role exercises judgment to resolve complaints, service failures, payment disputes, and hardship scenarios, applying policy consistently and determining when matters require elevation to senior leadership or specialized partners to ensure timely, complete, and durable resolution.
  • (15%) Performance Insight & Continuous Improvement: Monitor team‑level performance and quality trends to identify inefficiencies, emerging risks, or opportunities to improve early‑stage delinquency outcomes. This responsibility translates frontline activity and observations into actionable recommendations and reinforces consistent adoption of approved process, system, or strategy changes to strengthen operational effectiveness and member experience.
  • (10%) Training Effectiveness & Process Consistency: Ensure onboarding and ongoing training efforts result in consistent call handling, documentation, and decision‑making for pre‑charge‑off accounts. This role reinforces standard practices and resolution strategies through observed behaviors and quality outcomes, ensuring staff actions consistently reflect policy, training, and operating standards.
Role Manages:

Supervises a team of Account Resolution Specialists (approximately 8–12).

Interested? Here are the qualifications we need to see on your resume: Experience:
  • Seven years of experience in a financial services environment with consumer loan delinquency or collections exposure
  • Experience exercising judgment in regulated, member‑impacting situations
Education:
  • High school diploma or equivalent; related degree preferred.

Deadline for Application: All resumes must be received on or before 8/27/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans

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