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Saas Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Well

Client Operations Manager

Chapel Hill, NC · On-site +1

$110K - $135K/yr

... SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human ... Client Operations Manager Reporting To: Senior Client Operations Manager Location: Chapel Hill, NC;

Collibra

Sales Operations Manager

Raleigh, NC · On-site

You have * 6+ years of experience in Sales Operations, Revenue Operations, Services Operations, or a related function in a high-growth SaaS environment. * Strong experience with Salesforce CRM and a ...

Collibra

Sales Operations Manager

Raleigh, NC · Hybrid

You have * 6+ years of experience in Sales Operations, Revenue Operations, Services Operations, or a related function in a high-growth SaaS environment. * Strong experience with Salesforce CRM and a ...

Qualys

Revenue Operations Manager

Raleigh, NC · On-site

The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue ... SaaS software industry). Proven managerial experience. * Highly organized, detail-oriented, and ...

Collibra

Procurement Operations Manager

Raleigh, NC · Hybrid

$104K - $130K/yr

As the Procurement Operations Manager, you will own P&E and G&A category spend, manage the full ... SaaS background. * Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT ...

Collibra

Procurement Operations Manager

Raleigh, NC · On-site

$104K - $130K/yr

As the Procurement Operations Manager, you will own P&E and G&A category spend, manage the full ... SaaS background. * Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT ...

micro1 AI

Revenue Operations Manager - Remote

Durham, NC · Remote

$130K - $180K/yr

... Manager and play a pivotal role in ensuring the financial health and operational integrity of ... SaaS company * Hands-on experience with ERP/accounting system * Deep understanding of accounts ...

micro1 AI

Revenue Operations Manager - Remote

Cary, NC · Remote

$130K - $180K/yr

... Manager and play a pivotal role in ensuring the financial health and operational integrity of ... SaaS company * Hands-on experience with ERP/accounting system * Deep understanding of accounts ...

micro1 AI

Revenue Operations Manager - Remote

Raleigh, NC · Remote

$130K - $180K/yr

... Manager and play a pivotal role in ensuring the financial health and operational integrity of ... SaaS company * Hands-on experience with ERP/accounting system * Deep understanding of accounts ...

TIBCO

Senior Manager, Software Engineering

Raleigh, NC · On-site

... a SaaS company or similar environment. * Proven experience managing Security Operations Centers ... SOCs) and Cloud Security Engineering teams. * Deep understanding of cloud security principles ...

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All JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Raleigh, NC

Saas Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do saas operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for saas operations manager in Raleigh, NC is $61,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What are popular job titles related to Saas Operations Manager jobs in Raleigh, NC? For Saas Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Raleigh, NC look for? The top searched job categories for Saas Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Saas Operations Manager jobs? Cities near Raleigh, NC with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Client Operations Manager

Client Operations Manager

Well

Chapel Hill, NC • On-site, Remote

$110K - $135K/yr

Full-time

Posted 6 days ago

Job description

Description
Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.
Position Title: Client Operations Manager
Reporting To: Senior Client Operations Manager
Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY
Compensation: Client Operations Manager ($110,000-$135,000) depending on qualifications, plus bonus potential and benefits.
Summary: The Client Operations Manager at Well plays a crucial role in managing client relationships and overseeing day-to-day operations related to client accounts. This position requires building and maintaining strong relationships with clients, ensuring high-quality service delivery, and driving operational efficiency throughout the lifecycle of the account. The Client Operations Manager will collaborate with internal teams to address client needs, resolve issues, implement process improvements, ensure alignment across departments, and optimize client experiences.
Key Responsibilities:
  • Client Relationship Management: Build and maintain strong, long-term relationships with a portfolio of clients, acting as a primary point of contact for operational matters. Understand client needs, address concerns, and ensure consistent, high-quality service delivery.
  • Operational Oversight: Oversee the day-to-day operations related to client accounts, including project execution, service delivery, and adherence to agreed-upon processes and timelines.
  • Process Improvement: Identify areas for operational improvement and efficiency within client-facing processes. Develop and implement initiatives to streamline workflows, enhance service quality, and reduce operational bottlenecks.
  • Issue Resolution: Proactively identify and resolve operational issues and escalate client concerns in a timely and effective manner. Coordinate with internal teams to troubleshoot problems and implement corrective actions.
  • Internal Coordination: Collaborate closely with various internal departments, including Technology teams, Product Managers, Client Services, Sales, and as well as other stakeholders to ensure alignment and seamless client experiences.
  • Risk Management: Identify potential risks related to client operations and implement strategies to mitigate them.

Requirements
  • 5-7 years experience within a technology delivery environment
  • Experience working with clients
  • Healthcare experience (preferred)
  • Excellent communication, interpersonal, and relationship-building skills.
  • Proven analytical and sound decision making skills
  • Proven history of delivering projects on time
  • Initiative and ability to produce value with limited direction
  • Excellent organizational and time management skills; ability to multitask and prioritize

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