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AEG

Site Reliability Engineer, SaaS

Manhattan, NY · On-site

$145K - $175K/yr

Operational Excellence & Automation * Automate provisioning, onboarding/offboarding, and request ... Strong understanding of SaaS reliability, security, and compliance practices. * Experience with ...

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How much do saas operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for saas operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.

What are the key skills and qualifications needed to thrive in SaaS Operations?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

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Saas Operations jobs near you
Infographic showing various Saas Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Senior DevOps & SaaS Operations Engineer

Palo Alto, CA • On-site

xage, inc
See more jobs at xage, incexternal

$153K - $196K/yr

Other

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Senior DevOps & SaaS Operations Engineer

Xage Security

August 21, 2026

Location: Palo Alto, CA

About Xage

Cyberattacks on critical infrastructure, government, and private enterprises are increasing in scale, speed, and impact. Xage Security is the leader in Zero Trust for high-stakes environments, helping organizations protect what matters most. With Xage, organizations can stop cyber threats, strengthen resilience, simplify security, and move faster with confidence.

We have built tremendous momentum across governments and commercial enterprises around the world, and it’s just the beginning. Recognized by Forbes as one of America’s Best Startup Employers, Xage prioritizes creativity, collaboration, and innovation in pursuit of our mission. We are headquartered in Palo Alto, CA and have global teams across North America and EMEA.

We’re passionate about solving problems that have positive, real-world consequences for the lives of everyday people. We hope you’ll join us in protecting what matters most and helping organizations operate with confidence in an increasingly complex threat landscape.

About the Role

We are seeking a Senior DevOps & SaaS Operations Engineer to design, automate, and scale the cloud infrastructure and operational pipelines powering our hosted Zero Trust AI Gateway platform. As our SaaS solution expands across enterprise customers, ensuring high availability, seamless customer deployments, automated upgrades, and proactive monitoring across both cloud and edge environments is critical.

Today, our platform runs on a VM-based and containerized architecture (Docker, systemd, cloud compute instances). In this role, you will own the current infrastructure and automating deployments, tenant management, and monitoring, while designing the architectural bridge and migration path toward Kubernetes (AKS/EKS/GKE) as our scale demands it.

Key Responsibilities
  • Customer Deployment & Onboarding Automation: Build and maintain Infrastructure-as-Code (Terraform, Packer) and automated provisioning workflows to seamlessly deploy, isolate, and configure customer environments across cloud VMs and container runtimes.
  • Zero-Downtime Upgrade Orchestration: Architect safe, automated upgrade and rollback pipelines for both hosted cloud control planes and customer-side edge gateways/agents, ensuring continuous operations across version shifts.
  • Kubernetes Migration Strategy: Lead the future-state container orchestration roadmap—designing, prototyping, and executing the transition from VM/Docker deployments to Kubernetes (EKS/GKE) without interrupting customer SLAs.
  • Monitoring, Observability & Alerting: Design and manage unified observability platforms (e.g., Prometheus, Grafana, Datadog, ClickHouse, OpenTelemetry) to track system health, gateway latency, error budgets, and service SLIs/SLOs.
  • Ongoing Maintenance & Site Reliability: Drive operational excellence, capacity planning, backup/disaster recovery, patch management, and incident response automation to maintain enterprise-grade uptime SLAs (99.99%).
  • Cloud & Edge Security Infrastructure: Implement security best practices across VM images, container registries, secret management systems, and network perimeter controls across AWS/GCP/Azure environments.
Required Qualifications
  • Engineering Degree or equivalent experience
  • Production SaaS Experience: 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Operations managing commercial SaaS platforms.
  • Infrastructure as Code (IaC) & Cloud: Expert-level mastery of Terraform (or OpenTofu), Packer, and deep experience operating within primary cloud providers ( AWS, GCP, or Azure ).
  • VM & Container Management: Hands-on experience deploying, managing, and hardening VM-based workloads (Azure VM/EC2/GCE) along with containerization ( Docker, Docker Compose ).
  • Kubernetes Expertise: Hands-on experience with Kubernetes (EKS/GKE) and Helm, with a clear understanding of how to architect containerized applications for future Kubernetes migration.
  • CI/CD & Release Engineering: Proven track record building robust deployment pipelines (GitHub Actions, Ansible, Packer) featuring blue-green deployments, canary releases, and automated testing gates.
  • Observability & Logging: Strong hands‑on experience configuring distributed tracing, metrics aggregation, and log ingestion stacks (e.g., Prometheus, Grafana, OpenTelemetry, ClickHouse, ELK/Datadog).
  • Scripting & Automation: High proficiency in Python , Bash , or Go for operational tooling, dynamic automation scripts, and API integrations.
Preferred Qualifications
  • Edge & Distributed Deployments: Experience managing hybrid deployment models where a central SaaS control plane orchestrates distributed edge gateways or on-premises agents/VMs.
  • Security & Compliance: Familiarity with SOC 2 Type II compliance, ISO 27001, secret management tools (such as HashiCorp Vault), and zero-trust networking principles.
  • Eventing & Service Coordination: Operational experience with Kafka, Consul, or gRPC-based microservice architectures.
Perks
  • Salary Range: $140,000 – $180,000 p/yr + Equity
  • Full health, dental, vision insurance
  • We will process visa transfers and immigration
  • Work with founders and executives closely and participate in all aspects of company building
  • Early stage opportunity in a massive sized market with proven traction and growing rapidly
Recognition & Momentum

Xage Security has experienced explosive growth and received numerous awards and recognition, including:

  • Named by Forbes one of America’s Best Startup Employers 2024-2026
  • $17 million contract awarded by U.S. Space Force’s Space Systems Command (SSC) to offer its zero trust access control
  • Named in Gartner research on Cyber-Physical Systems Protection Platforms, Zero Trust Network Access, Privileged Access Management, and CPS Secure Remote Access
  • Named in Forrester research on Operation Technology Security, IoT, and Microsegmentation
  • Named a Gold winner for Identity & Access Security Solution in the 2024 American Business Awards
  • Named a Top 10 Security Solution in the CRN Internet of Things 50 list 2024
  • ISO 27001:2022, IEC 62443, and FIPS 140-2 Certified

445 Sherman Avenue, Suite 200
Palo Alto, CA 94306 word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word

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