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Saas Operations Jobs (NOW HIRING)

Medclinicx

IT Operations Manager

Austin, TX · On-site

$110 - $150/hr

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine ... Job Overview We are seeking an IT Operations Manager to lead and optimize technology operations ...

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Saas Operations information

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$9

$24

$49

How much do saas operations jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for saas operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.

What are the key skills and qualifications needed to thrive in SaaS Operations?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

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What cities are hiring for Saas Operations jobs?

Cities with the most Saas Operations job openings:

What are the most commonly searched types of Saas Operations jobs?

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What states have the most Saas Operations jobs?

States with the most job openings for Saas Operations jobs include:

Saas Operations jobs near you
Infographic showing various Saas Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Operations Engineer (Internal + SaaS)

Clinical Architecture

Indianapolis, IN • Hybrid

$66K - $89K/yr

Full-time

Re-posted 26 days ago

Job description

Operations Engineer (Internal + SaaS)

Clinical Architecture is seeking an Operations Engineer (Internal + SaaS) to join our team in the Indianapolis, IN area. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and Clinical Architecture's SaaS environments, which support both internal teams and client-delivered solutions.

This position focuses on ensuring Clinical Architecture's SaaS and internal environments are reliable, secure, scalable, and aligned with product and engineering needs. The Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments.

  • This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
  • Applicants must be authorized to work in the U.S. without sponsorship.
  • Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities 

  • Install, configure, maintain, and troubleshoot internally managed and SaaS-hosted Clinical Architecture environments.
  • Support application deployments across on-premise, cloud, and hybrid infrastructure owned or managed by Clinical Architecture.
  • Partner with Engineering and DevOps teams to support build, release, and deployment processes.
  • Ensure internal and hosted environments meet availability, performance, and security requirements.
  • Serve as a technical escalation point for internal teams related to environment or deployment issues.
  • Maintain documentation for internal platforms, deployment patterns, and environment standards.
  • Assist with environment readiness to support client implementations and upgrades.
  • Participate in continuous improvement efforts related to automation, monitoring, and operational maturity.

Skills

  • Strong analytical, troubleshooting, and problem-solving skills.
  • Proficiency in relational databases; working knowledge of SQL required.
  • Experience with Microsoft SQL Server preferred.
  • Experience supporting web services and APIs.
  • Basic programming experience in C#, Java, Python, or equivalent languages.
  • Familiarity with Windows Server, IIS, and cloud infrastructure (AWS, Azure, or equivalent).
  • Experience working with CI/CD pipelines, deployment automation, or environment provisioning preferred.
  • Familiarity with healthcare interoperability standards (HL7, FHIR, CCDA) is a plus.
  • Strong written and verbal communication skills.
  • Ability to work independently while collaborating effectively across teams.
  • Motivated to continuously learn and expand technical skill sets.

Qualifications

  • High school diploma or GED required; College or University degree preferred.
  • 5 years of experience in application implementation, internal platform support, SaaS operations, or equivalent technical roles.
  • Experience supporting internally managed or hosted production environments required.
  • Experience working with Engineering, DevOps, Infrastructure, or Product Support teams strongly preferred.

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