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Saas Operations Jobs in Oregon (NOW HIRING)

Smarsh

VP, Product Management

Portland, OR · On-site

Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs Partner & Vendor Management * Own and manage relationships with key external partners ...

Flexport

Senior Systems Engineer (Identity and Access)

OR · On-site +1

$104K - $142K/yr

SaaS Operations: Manage core collaboration tools including Google Workspace, Microsoft O365, Slack, and Jira/Confluence. * Unified Endpoint Management: Oversee our global fleet of Mac and Windows ...

Motive

Director of Product Management, SaaS

OR · On-site +1

$232K - $243K/yr

The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to ... As the Director of Product Management - SaaS, you will lead the management and execution of our ...

AGFA

Director, Cloud Operations

OR · On-site +1

This role owns the end-to-end operational performance for our Enterprise Imaging cloud platform, supporting mission critical and highly regulated SaaS environments. The Cloud Operations Leader ...

Lone Wolf Technologies

Gainsight CS Operations Analyst

OR · On-site +1

$105K - $120K/yr

We are seeking an experienced Gainsight Administration / Operations expert to serve as the ... SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS, strong ...

Wrike

Sales Strategy & Operations Analyst

OR · On-site +1

Wrike's Sales Strategy & Operations team enables efficient go-to-market execution through data ... Experience supporting SaaS sales organizations through pipeline reviews, forecasting support, QBR ...

Wrike

Director, Global GTM Strategy & Operations

OR · On-site +1

Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics ... operational portfolios, and track team execution. We value intellectual curiosity, data-backed ...

Motive

Business Operations Manager

OR · On-site +1

About the Role: Business Operations at Motive is a highly cross-functional group that is ... Recent experience at a hypergrowth and rapidly scaling SaaS company * Recent Bachelor's degree ...

WebMD

IT Manager, System Operations

Portland, OR · On-site

As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services ...

WebMD

IT Manager, System Operations

Portland, OR · On-site

As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services ...

WebMD LLC

IT Manager, System Operations

Portland, OR · On-site

Description As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the ...

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Saas Operations information

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.

What are the key skills and qualifications needed to thrive in SaaS Operations?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

What are the most commonly searched types of Saas Operations jobs in Oregon?

The most popular types of Saas Operations jobs in Oregon are:

What cities in Oregon are hiring for Saas Operations jobs?

Cities in Oregon with the most Saas Operations job openings:

Saas Operations jobs near you
Infographic showing various Saas Operations job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

VP, Product Management

Portland, OR • On-site

Smarsh
Software Development • 1 - 5K employees
Learn more about Smarshexternal

Full-time

Re-posted 2 days ago

Key responsibilities

  • Translate corporate strategy into an executable, multi-year product roadmap and own its delivery.

  • Manage the product lifecycle from concept to launch, ensuring operational stability and scalability.

  • Lead, mentor, and coordinate a team of Product Managers and Product Owners across multiple lines of business.

Job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

The VP, Product Management leads Smarsh's product management organization across multiple lines of business, setting strategic direction and owning end-to-end delivery for the product portfolio. Reporting to the Chief Product Officer, this leader translates corporate strategy into an executable, multi-year product roadmap; builds and develops a multi-layered team of Product Managers and Product Owners; and drives business outcomes - bookings, revenue, and market position - across the domains they own.

This specific role assumes full product leadership for an entire suite of products serving the SMB (small and mid-sized businesses) segment which is a huge growth area for Smarsh. Given the progress we are already making in delivering AI based features, this is a great opportunity for a seasoned product leader to further build on this foundation and deliver a product strategy and roadmap to drive further growth.

 
 
 
How will you contribute?

Strategic Leadership

  • Lead, define, represent, and communicate product strategy to all stakeholders, including executive leadership and the Board
  • Own the product roadmap and translate corporate strategy into an executable, multi-year plan across all products and product lines
  • Serve as the key evangelist for the product portfolio, participating in press activities, conferences, analyst briefings, and discussions with thought leaders and market analysts

Enterprise Accountability

  • Own product lifecycle management from concept to launch across all products and lines of business
  • Accountable for the operational stability, scalability, and business outcomes of the full product portfolio
  • Own and report on strategic KPIs - pipeline, bookings, revenue, and product health - to the CPO and executive leadership

Program Leadership

  • Lead, manage, and mentor a team of Product Managers, Product Owners, and related personnel across multiple lines of business
  • Own product planning and the assignment of tasks and deliverables across the product organization
  • Assess product development sprints and enhancement opportunities; monitor sprints and evaluate results

Planning & Investment Management

  • Develop budgets, forecasts, and metrics for the product portfolio
  • Analyze proposed product requirements and development programs; prepare return-on-investment analyses; establish time schedules with Engineering and SaaS Operations
  • Define pricing and competitive positioning for each product, using market research, cost data, and volume projections

Cross-Functional Operating Model

  • Lead Product Marketing Managers to assess product mix and marketing strategy; monitor and manage strategic marketing plans for each product or product line
  • Collaborate with stakeholders across Sales, Engineering, Marketing, and Operations to deliver quality products and coordinate go-to-market execution
  • Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs

Partner & Vendor Management

  • Own and manage relationships with key external partners - industry analysts, press, and technology partners - relevant to the product portfolio
  • Represent Smarsh in partner, analyst, and customer forums to build market credibility and inform product strategy

Business Impact

  • Accountable for enterprise-wide product strategy outcomes, including bookings, revenue impact, cost optimization, scalability, and innovation across the portfolio
  • Own and report on strategic KPIs to executive leadership and the Board, ensuring transparency and measurable progress
  • Drive innovative ideas, solutions, and products through leadership and decisive action, positioning Smarsh for long-term competitive advantage
What will you bring?

Qualifications

  • Bachelor's or Master's degree in computer science, electrical engineering, or related technical field
  • 10+ years' experience in a Product Management function or similar role
  • 7+ years in a leadership role, managing a team of Product Managers and/or Product Owners
  • Prior experience delivering features/capabilities (including AI features) for a SaaS product portfolio (>150M in revenue)
  • Prior experience developing products for the SMB (small and mid-sized businesses) market strongly preferred
  • "General manager" mindset with experience driving business growth in collaboration with other other functions
  • Experience managing the full life cycle of development from conception to launch, and overseeing all key milestones and deliverables of a product's life cycle
  • Strong communication, technical documentation, and analysis skills
  • Experience delivering mid-market or small business software products
  • Strong requirements elicitation and proven writing skills, including the ability to write concisely and clearly for different audiences
  • Or equivalent combination of education and experience

Leadership Competencies

  • Strategic thinking with execution excellence
  • Strong ownership mindset and accountability
  • Ability to operate in ambiguity and drive clarity
  • Excellent stakeholder management and communication skills
$225,000 - $285,000 a year

The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Any applicable bonus programs will be discussed during the recruiting process.

The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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