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Saas Operations Manager Jobs (NOW HIRING)

Medclinicx

IT Operations Manager

Austin, TX · On-site

$110 - $150/hr

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine ... Manage daily IT operations and technology infrastructure. * Oversee system availability ...

Cahoot

IT Operations Manager

Bridgeport, CT

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure ... SaaS Administration: Manage the company's internal software stack (Slack, Jira, Salesforce, Google ...

Cahoot

IT Operations Manager

Bridgeport, CT · On-site

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure ... SaaS Administration: Manage the company's internal software stack (Slack, Jira, Salesforce, Google ...

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Saas Operations Manager information

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$31K

$63.5K

$118.5K

How much do saas operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for saas operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

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Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

IT Operations Manager

Medclinicx

Austin, TX • On-site

$110 - $150/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Med Clinic X is a healthcare technology company building secure and scalable digital health solutions for healthcare organizations across the United States.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and cloud-based technology products for clinics, hospitals, and healthcare providers.

Our mission is to deliver reliable technology operations that support better healthcare experiences and efficient clinical workflows.

Job Overview

We are seeking an IT Operations Manager to lead and optimize technology operations, infrastructure management, and IT service delivery across Med Clinic X platforms.

In this role, you will oversee IT systems, cloud infrastructure, operational processes, and technology support functions that power healthcare SaaS solutions. You will collaborate with engineering, security, and business teams to maintain reliable, secure, and scalable technology operations.

Responsibilities IT Operations Leadership
  • Manage daily IT operations and technology infrastructure.
  • Oversee system availability, performance, and reliability metrics.
  • Establish operational workflows and IT best practices.
  • Lead continuous improvement initiatives across IT functions.
  • Manage cloud environments and enterprise networks.
  • Monitor infrastructure health and operational database performance.
  • Deploy scalability and recovery policies for SaaS platforms.
  • Coordinate scheduled maintenance, upgrades, and improvements.
Healthcare Technology Operations
  • Support healthcare SaaS applications and systems.
  • Ensure operational readiness of patient portals and clinical platforms.
  • Enforce HIPAA and compliance rules across cloud systems.
  • Support EHR connections and active production environments.
  • Collaborate with engineering, DevOps, and security leads.
  • Manage IT support helpdesk systems and ticketing queues.
  • Coordinate service levels and licensing with external vendors.
  • Create technical operational playbooks and reports.
Qualifications Required
  • Bachelor’s in IT, Computer Science, Business, or related field.
  • Experience managing IT operations, infrastructure, or tech support teams.
  • Strong understanding of AWS, Azure, or GCP cloud environments.
  • Experience setting up operational ITSM ticket policies.
  • Strong leadership, organization, and communication skills.
Preferred
  • Experience in US healthcare or healthcare SaaS organizations.
  • Familiarity with HIPAA compliance and healthcare IT regulations.
  • Experience managing cloud-native applications.
  • Knowledge of DevOps automation and Kubernetes.
  • Background in B2B enterprise SaaS operations.
Why Join Med Clinic X?

At Med Clinic X, you will lead the operational foundation behind modern healthcare technology. You will:

  • Manage technology systems supporting US healthcare organizations
  • Lead IT operations and infrastructure improvements
  • Work with cloud, security, and engineering teams
  • Improve reliability of healthcare platforms
Technical Core

Cloud Ops (AWS/Azure/GCP) Infrastructure Monitoring ITSM & ITIL Frameworks IAM & SSO Governance SLA & KPI Tracking Disaster Recovery & HA

Systems You Will Work With

Monitor system availability, resource autoscaling triggers, and database replication health across AWS/Azure environments.

ITIL Service Management

Enforce ITIL ticketing escalations, configure SLA monitors, and lead Root Cause Analyses (RCAs) on incidents.

Access Governance SSO

Manage enterprise active directories, configure single sign-on (SSO), and audit user account access permissions.

SaaS Operations Delivery

Coordinate operational readiness audits before launching clinical portals or new telemedicine tools.

Disaster Recovery Plans

Deploy active-active multi-region infrastructures and run simulated failover dry-runs.

Collaborate with external hardware vendors and API providers on licensing, SLAs, and performance issues.

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