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Saas Operations Manager Jobs in Washington (NOW HIRING)

GRB

Technical Program Manager

Alexandria, VA · On-site

$130K - $160K/yr

GRB is seeking a Technical Program Manager (TPM) to manage the development and operations of our flagship SaaS product. The ideal candidate will be an experienced analytically and technically skilled ...

AvePoint

Operations Coordinator

Arlington, VA · On-site

$50K - $70K/yr

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More ...

AvePoint

Operations Coordinator

Arlington, VA

$50K - $70K/yr

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More ...

Alarm.com

Revenue Operations Manager

Tysons Corner, VA · On-site

You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless ... operations such as managing our recruitment system and ensuring that we comply with labor laws and ...

Mondo

Product Operations Manager

Centreville, VA · Remote

$135K/yr

Job Title: Product Operations Manager Location-Type: Remote (U.S. Based - CST/EST Preferred ... Experience supporting B2B SaaS or enterprise software organizations * Experience administering or ...

RiskSpan

Revenue Operations Manager

Arlington, VA

$85K - $110K/yr

... B2B SaaS environment * Salesforce proficiency: you can build reports + dashboards, ensure clean data without overlapping fields, manage workflows, and keep a CRM healthy without hand-holding

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Washington

Saas Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do saas operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for saas operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
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Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Washington as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.
SAP NS2 Vice President, SaaS Platform & Operations

SAP NS2 Vice President, SaaS Platform & Operations

SAP

Herndon, VA

Full-time

Posted 15 days ago

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

COMPANY DESCRIPTION 

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. 

Must be a US Citizen; this position requires access to customer data. 

All internals must have Manager’s approval to transfer. 

Proximity to an NS2 office (Herndon, VA/Newtown Square, PA) strongly preferred.

About SAP NS2

SAP National Security Services (SAP NS2) delivers secure cloud solutions supporting the U.S. Federal Government and organizations operating in highly regulated environments. As SAP NS2 expands its SaaS portfolio, this role will shape secure cloud engineering, operations, and platform enablement by leading the Enterprise SaaS Operating Model & Engineering Enablement.

Executive Mission:

Build and continuously evolve SAP NS2's enterprise SaaS operating model. Success is measured by accelerating secure software delivery, improving operational resilience and customer experience, increasing engineering productivity through platform capabilities and automation, and building a scalable operating model for SaaS growth.

Organizational Scope:
  • Platform Engineering Enablement
  • DevOps
  • Site Reliability Engineering (SRE)
  • Cloud Operations
  • Application Operations
  • Database Operations
  • Release Engineering
  • Technical Support
  • Operational Governance
  • Operational Security
Strategic Business Outcomes:
Accelerate Secure Software Delivery
  • Increase deployment frequency
  • Reduce lead time for change
  • Improve release quality
  • Expand self-service platform capabilities
  • Reduce operational friction
Standardize Enterprise SaaS Operations
  • Standardize operational processes
  • Establish common governance
  • Define operational KPIs
  • Consolidate tooling
  • Improve operational maturity
Lead Multi-Cloud Platform Operations
  • Executive leadership for AWS, Azure, and Google Cloud
  • Kubernetes (EKS, AKS, Gardener, Cloud Foundry)
  • Disaster Recovery
  • Capacity Planning
  • Operational Readiness
Build Secure-by-Design Operations
  • DevSecOps
  • Software supply chain security
  • Container security
  • Runtime protection
  • Policy-as-Code
  • Continuous Compliance
Increase Engineering Productivity
  • Automation
  • AI-assisted operations
  • Observability
  • Infrastructure as Code
  • Self-service platform services
Responsibilities:
  • Define and execute the enterprise SaaS operating model.
  • Partner with Engineering leadership to improve DORA metrics and engineering productivity.
  • Improve platform reliability, observability, incident management, and resilience.
  • Build and mentor high-performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers. 
  • Drive continuous improvement using automation and AI.
  • Communicate operational strategy and business outcomes to executive leadership.
  • Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment
Success Measures:
  • Deployment Frequency
  • Lead Time for Change
  • Change Failure Rate
  • Availability
  • SLO Achievement
  • MTTR
  • Customer Satisfaction
  • Automation Adoption
  • Audit Readiness
Required Qualifications:
  • 15+ years executive leadership in SaaS/cloud engineering or operations.
  • Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
  • Deep expertise with Kubernetes and multi-cloud platforms.
  • Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
  • Executive communication and organizational leadership skills.
  • Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations
  • A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering
  • You should have a proven track record of successfully handling customer escalations and delivering exceptional customer service
Preferred Qualifications:
  • FedRAMP/DoD IL4/IL5 experience.
  • Operational transformation leadership.
  • AI-driven operations.
  • SAP ecosystem familiarity.
  • Large Scale SaaS Operation Engineering
Leadership Expectations:
  • Enterprise systems thinking
  • Business outcome orientation
  • Engineering enablement
  • Operational discipline
  • Security-first leadership
  • Bias toward automation
  • Continuous improvement
Why Join SAP NS2:

Shape the future of secure SaaS delivery for highly regulated customers by building the platform capabilities and operating model that enable engineering teams to deliver software faster, operate more efficiently, and scale securely.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-dr

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