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Saas Operations Manager Jobs in New York (NOW HIRING)

AEG

Site Reliability Engineer, SaaS

Manhattan, NY · On-site

$145K - $175K/yr

Identity and access management (Entra ID). * Conditional Access and Zero Trust models. * Data loss ... Operational Excellence & Automation * Automate provisioning, onboarding/offboarding, and request ...

Smartly

Partner Operations Manager

New York, NY · On-site

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... SaaS or technology company. * Exceptional organizational and project management skills with the ...

Socket.dev

Partner Operations Manager

Manhattan, NY · On-site

$125 - $150/hr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... SaaS or technology company. * Exceptional organizational and project management skills with the ...

Smartly

Partner Operations Manager

New York, NY · On-site

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... SaaS or technology company. * Exceptional organizational and project management skills with the ...

Clutch Canada

Partner Operations Manager

Manhattan, NY · On-site

$125 - $150/hr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... SaaS or technology company. * Exceptional organizational and project management skills with the ...

Smartly

Partner Operations Manager

New York, NY

$110K - $140K/yr

Partner Operations Manager Smartly's Global Partnerships team is responsible for growing and ... SaaS or technology company. * Exceptional organizational and project management skills with the ...

Candid

Manager, Strategy & Operations

New York, NY · On-site

This Manager, Strategy & Operations role is ideal for someone who enjoys tackling ambiguous ... Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus

EliseAI

Revenue Operations Manager

New York, NY · On-site

$150K - $190K/yr

Own and drive key revenue operations initiatives, including systems, reporting, forecasting ... Hands-on experience managing a modern SaaS tech stack (e.g. Salesforce, Hubspot, Gong/Attention ...

Giftogram

AI Operations Manager

Whippany, NJ · On-site

They are seeking an AI Operations Manager who will apply their technical foundation to architect ... SaaS, rewards, incentives, or a revenue-driven business Company : Reward, motivate, and delight ...

Candid

Manager, Strategy & Operations

New York, NY · On-site

This Manager, Strategy & Operations role is ideal for someone who enjoys tackling ambiguous ... Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus

SupportFinity™

Partner Operations Manager

Manhattan, NY · On-site

$125 - $150/hr

Your ability to diagnose operational challenges, anticipate future needs, and align stakeholders ... within B2B SaaS or enterprise software. * Strong understanding of partner ecosystems (channel ...

Hatz AI

Revenue Operations Manager

Manhattan, NY · On-site

$125 - $150/hr

Hatz AI Revenue Operations Manager Reports to: CFO Position Overview We are seeking an exceptional ... As a fast-growing AI SaaS company headquartered in New York City's Flatiron District, we are at an ...

Alloy

Channel Operations Manager

New York, NY · On-site

Partner Program Operations & Project Management: Operationalize the project management of partner ... SaaS, or enterprise financial software. Fintech, banking, or credit union experience is a strong ...

Alloy

Channel Operations Manager

New York, NY · On-site

Partner Program Operations & Project Management: Operationalize the project management of partner ... SaaS, or enterprise financial software. Fintech, banking, or credit union experience is a strong ...

Smarsh

VP, Product Management

New York, NY · On-site

Partner with Engineering and SaaS Operations leadership on delivery timelines, capacity, and technical trade-offs Partner & Vendor Management * Own and manage relationships with key external partners ...

Rain

People Operations Manager

New York, NY · On-site

$120K - $160K/yr

... SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with ... The People Operations Manager will ensure our HR infrastructure is robust, efficient, and compliant ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in New York

Saas Operations Manager information

See New York salary details

$33.9K

$69.4K

$129.6K

How much do saas operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for saas operations manager in New York is $69,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in New York?

For Saas Operations Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in New York look for?

The top searched job categories for Saas Operations Manager jobs in New York are:

What cities in New York are hiring for Saas Operations Manager jobs?

Cities in New York with the most Saas Operations Manager job openings:

Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in New York as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,423 per year, or $33.4 per hour.

Director of IT SaaS Operations

The Rockridge Group

New York, NY • On-site

Full-time

Re-posted 23 hours ago

Job description

 
 
 
 
 
 
 
 
Director, IT SaaS Team 
Platform and Application Infrastructure Services · United States
Job Description:
The Director of IT SaaS Operations will serve as an IT leader, strategist, and innovator to the globally distributed team. This person will play a critical role in implementing & maintaining HEDGESERV’s application stacks across public and provide clouds. This includes the enhancement, support, and maintenance of all critical components in our hosted SaaS platform. The position will reflect a combination of technology management, administration, and process management. The position reports to the Managing Director of Platform & Application Infrastructure Services., based in NY.
The successful candidate will be skilled in implementing automation methods and frameworks in a large-scale environment. This candidate should have good process management foundations who knows how to execute and innovate in a modern, dynamic, and fast paced environment.
Responsibilities:
  • This position manages the day-to-day operations for incident management, service requests, provisioning requests, as well as maintaining an accurate account of available resources for capacity management.
  • Responsible for coordinating and facilitating all changes implemented on our environment 
  • Ensure appropriate engagement across teams and root cause analysis of prod issues
  • Collaborate with platform, network, App Support, business and release automation teams to build effective and efficient operations framework 
  • Responsible for the management of globally distributed technical teams within App Eng.
  • Provide leadership and direction to direct reports focusing on service excellence. 
  • Oversees system performance, availability, and 24 x 7 operational support
  • Proactive management, maintenance and monitoring of services to ensure SLAs are reliable and available
  • Direct the team to develop, drive and report on the key performance metrics of the operations organization
  • Responsible for communicating risks, outages, and changes that may affect the uptime of clients’ environments to both internal peer groups and leadership teams.
  • Constantly evaluate operating procedures looking for methods to improve efficiency, identify and mitigate defects in operating procedures.
  • Ensure that the infrastructure's operating procedures meet or exceed current standards
  • Responsible for Operational Governance including operational reporting and analysis
Requirements:
  • Working knowledge of IT Operations in a SaaS environment
  • Ability to be hands on and solve problems efficiently, not just delegate
  • Proven effectiveness in both Windows and Linux environments
  • Expertise in implementing automated methods to accomplish platform & service deployments at large scale
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
  • Strong vendor management and partner relation skills
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders.
  • Ability to manage competing priorities and coordinate cross-functional work teams toward task completion
  • Ability to identify, prioritize and escalate issues as needed
  • Ability to influence and lead change, - Proven ability to deliver despite obstacles
  • Ability to work within a 24/7 environment across multiple time zones
  • Bachelor’s degree in Computer Science, Engineering, Business or related fields, and 10+ years of progressive IT experience with at least 5-7 years of management experience