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Technical Operations Manager Jobs in New York (NOW HIRING)

Roku

Technical Operations Manager

Stamford, CT

$112K - $140K/yr

About the Role We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally ...

Roku

Technical Operations Manager

Stamford, CT · On-site

$112K - $140K/yr

About the Role We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally ...

Profound

Technical Operations Engineer

New York, NY · On-site

$130K - $170K/yr

We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of ... Manage and troubleshoot macOS devices and development environments at scale * Trace root causes ...

Legend Biotech US

Operations Manager

Raritan, NJ

Legend Biotech is seeking an Operations Manager (2nd Shift) as part of the Technical Operations team based in Raritan, New Jersey. Role Overview The CAR-T Operations 2nd Shift Manager is an exempt ...

Legend Biotech US

Operations Manager

Raritan, NJ

Legend Biotech is seeking an Operations Manager (2nd Shift) as part of the Technical Operations team based in Raritan, New Jersey. Role Overview The CAR-T Operations 2nd Shift Manager is an exempt ...

Sokin

Technical Operations Specialist

New York, NY · On-site

$120K - $140K/yr

The role We are seeking a highly motivated and process-oriented Technical Operations Specialist to ... Manage and administer Office 365 services and related cloud productivity tools * Ensure end-user ...

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All JobsTechnical Operations JobsTechnical Operations Manager JobsTechnical Operations Manager Jobs in New York

Technical Operations Manager information

See New York salary details

$38.8K

$99.9K

$158.1K

How much do technical operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for technical operations manager in New York is $99,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,700.00 and $122,000.00 per year, depending on experience, location, and employer.

What is the difference between Technical Operations Manager vs Network Operations Center (NOC) Technician?

AspectTechnical Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsBachelor's in IT, Engineering, or related field; certifications like ITIL, PMPAssociate's or Bachelor's in IT or Networking; certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentOversees teams, manages projects, strategic planningMonitors network systems, troubleshoots issues, performs maintenance
Employer & IndustryTech companies, service providers, large enterprisesTelecom, internet service providers, data centers

The Technical Operations Manager focuses on overseeing technical teams and strategic operations, while the Network Operations Center Technician handles day-to-day network monitoring and troubleshooting. Both roles are essential in tech environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Technical Operations Manager, and why are they important?

To thrive as a Technical Operations Manager, you need strong leadership, project management expertise, and a solid background in IT systems or engineering, often supported by a relevant degree. Familiarity with tools like ITSM platforms, network monitoring solutions, and certifications such as ITIL or PMP are typically advantageous. Outstanding problem-solving, communication, and team-coordination skills help you excel in guiding teams and managing cross-functional projects. These capabilities are crucial for ensuring efficient technical operations, minimizing downtime, and driving continuous improvement in fast-paced environments.

What is the role of a technical operations manager?

A technical operations manager oversees the planning, implementation, and maintenance of technical systems and processes within an organization. They coordinate between technical teams, ensure system reliability, and optimize operational efficiency, often using tools like monitoring software and project management platforms.

Is ops manager higher than GM?

A Technical Operations Manager typically focuses on overseeing technical processes, infrastructure, and team performance within an organization. A General Manager (GM) usually has broader responsibility for overall business operations, including multiple departments. The hierarchy depends on the company's structure, but GMs generally hold a higher or more comprehensive leadership role than operations managers.

What does a Technical Operations Manager do?

A Technical Operations Manager oversees the daily operations of an organization's technical teams, ensuring systems and infrastructure run smoothly and efficiently. They coordinate between departments, manage technical staff, and implement processes to improve service delivery. Their responsibilities often include troubleshooting issues, optimizing workflows, and supporting project execution. The role requires strong leadership, technical expertise, and the ability to solve complex problems quickly.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in a manufacturing or service environment. Understanding and balancing these P's is essential for effective operations management and achieving organizational goals.

What are some common challenges faced by Technical Operations Managers and how can they be addressed?

Technical Operations Managers often encounter challenges such as balancing resource allocation, managing cross-functional teams, and ensuring system uptime. Navigating shifting project priorities while maintaining operational efficiency requires strong communication and problem-solving skills. Building robust processes, fostering collaboration between technical and non-technical teams, and proactively identifying potential bottlenecks can help mitigate these challenges. Regular training and clear documentation also support smoother operations and team alignment.

What is the highest salary for an operations manager?

The highest salaries for a Technical Operations Manager can exceed $150,000 annually, especially in large corporations or high-cost-of-living areas. Factors such as industry, experience, certifications, and management scope influence top-tier compensation levels.
What are the most commonly searched types of Technical Operations jobs in New York? The most popular types of Technical Operations jobs in New York are:
What are popular job titles related to Technical Operations Manager jobs in New York? For Technical Operations Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Technical Operations Manager jobs in New York look for? The top searched job categories for Technical Operations Manager jobs in New York are:
What cities in New York are hiring for Technical Operations Manager jobs? Cities in New York with the most Technical Operations Manager job openings:
Technical Operations Manager jobs near you
Infographic showing various Technical Operations Manager job openings in New York as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $99,866 per year, or $48 per hour.
Technical Operations Manager

Technical Operations Manager

Roku

Stamford, CT

$112K - $140K/yr

Other

Medical, Life, PTO

Posted 7 days ago

Job description

About the Team

Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising - triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.

About the Role

We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.

For Connecticut Only - The estimated annual salary for this position is between $112,200 - $140,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What You'll Be Doing
  • Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
  • Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
  • Own the end-to-end incident management process - from initial triage through escalation, stakeholder communication, resolution, and post-mortem
  • Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
  • Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
  • Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
  • Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
  • Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
  • Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
  • Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
  • Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
  • 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
  • 2+ years of leading technical teams, including geographically distributed or contractor-based teams
  • Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
  • Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
  • Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
  • Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
  • Strong understanding of CDN architecture and capacity planning in a video streaming context
  • Ability to translate technical issues into clear business impact for non-technical stakeholders
  • Track record of building or improving automation to reduce manual operational overhead
  • Excellent communication and prioritization skills in a fast-paced, always-on environment
  • Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
  • Bachelor's degree or equivalent work experience
  • Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.

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