1

Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Contracts Manager

Rochester, NY · On-site

$90K - $110K/yr

The ideal candidate will have substantial experience negotiating SaaS and technology agreements ... Identify and escalate legal, operational, financial, and compliance risks as appropriate. * Assist ...

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

DevOps Engineer

Pittsford, NY · On-site

$50 - $68.50/hr

The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure ... SAAS services, including computer, networking, storage, containers and identify management.

DevOps Engineer

Pittsford, NY

$50 - $68.50/hr

The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure ... SAAS services, including computer, networking, storage, containers and identify management.

DevOps Engineer

Pittsford, NY

$50 - $68.50/hr

The DevOps Engineer is responsible for supporting and enhancing the engineering infrastructure ... SAAS services, including computer, networking, storage, containers and identify management.

... SaaS products. This position is accountable for establishing and executing a modern quality ... This role operates at both a strategic and operational level, providing leadership in team ...

... SaaS products. This position is accountable for establishing and executing a modern quality ... This role operates at both a strategic and operational level, providing leadership in team ...

Modern enterprises rely on thousands of third parties, suppliers, SaaS providers, contractors, and ... It then routes intelligence into action through automated workflows and managed operations. Job ...

... SaaS products. This position is accountable for establishing and executing a modern quality ... This role operates at both a strategic and operational level, providing leadership in team ...

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

... SaaS solutions. Ensure the stability and security of Windows and Linux servers through patch ... Manager, Operations Manager, Virtual Machine Manager) Working knowledge of VMware and Hyper-V ...

next page

Showing results 1-20

Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$116.9K

How much do saas operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for? The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Operations Manager jobs? Cities near Rochester, NY with the most Saas Operations Manager job openings:
Revenue Operations Manager - Remote

Revenue Operations Manager - Remote

micro1 AI

Rochester, NY • Remote

$130K - $180K/yr

Part-time

Medical, Retirement, PTO

Posted 21 days ago


Job description

Job title: Revenue & Accounts Receivable Manager


Job Type: Full-time


Location: Remote


Job Summary:


Join our team as a Revenue & Accounts Receivable Manager and play a pivotal role in ensuring the financial health and operational integrity of micro1’s revenue cycle. This is an exceptional opportunity to own end-to-end A/R operations, drive revenue recognition accuracy, and build scalable financial processes within a fast-moving, mission-driven company. We value team members who bring sharp analytical instincts, a bias toward action, and a commitment to excellence in every detail.


Key Responsibilities:


  1. Own the full accounts receivable lifecycle, including invoicing, collections, cash application, and reconciliation, ensuring accuracy and timeliness across all customer accounts
  2. Manage and continuously improve revenue recognition processes in accordance with ASC 606 and GAAP standards
  3. Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve delinquencies and minimize DSO
  4. Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes, credit holds, and contract discrepancies in a timely manner
  5. Prepare and deliver weekly and monthly A/R reporting, including aging summaries, cash flow forecasts, and KPI dashboards for finance leadership
  6. Maintain and optimize financial systems for transaction accuracy, workflow efficiency, and audit readiness
  7. Support monthly and quarterly close processes, including A/R subledger reconciliation to the general ledger
  8. Develop, document, and enforce internal controls and A/R policies to mitigate risk and ensure compliance
  9. Assist with audit preparation and respond to external auditor inquiries related to revenue and receivables
  10. Identify opportunities to automate and scale A/R workflows as the company grows



Required Skills and Qualifications:


  1. Bachelor’s degree in Accounting or Finance; CPA or CA preferred
  2. 4–6 years of experience in accounts receivable, revenue operations, or a related finance role, ideally within a high-growth technology or SaaS company
  3. Hands-on experience with ERP/accounting system
  4. Deep understanding of accounts receivable processes, revenue recognition principles (ASC 606), and GAAP
  5. Strong command of Google Sheets and Excel
  6. Demonstrated ability to manage collections and resolve billing disputes with professionalism and urgency
  7. Exceptional written and verbal communication skills, with attention to detail
  8. Proven ability to thrive in a fast-paced, remote environment and work independently with minimal oversight


Preferred Qualifications:


  1. CPA, or progress toward a professional certification.
  2. Prior experience implementing or improving A/R automation tooling.



Compensation & Benefits Notice


The national pay range for this full-time position is base salary of $110,000 –$150,000 USD. All employees are eligible for equity compensation, and employees may also receive performance-based bonuses, dependent on role and subject to company policies. micro1 provides a comprehensive benefits package, including up to 100% reimbursement for health-insurance premiums, paid time off, a 401(K) plan with a company match, and additional benefits designed to support a high-performing, remote-first workforce.


micro1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to support@micro1.ai.


Our hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.


Disclaimer


The information contained in this job posting, including but not limited to role responsibilities, qualifications, compensation, and benefits, is provided for informational purposes only and does not constitute a binding offer of employment. micro1 reserves the right to amend, modify, or withdraw any portion of this posting at its sole discretion and without prior notice. All employment decisions are made in accordance with applicable laws and regulations.