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Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Ralliant

SaaS Architect - Analytics Platform

Rochester, NY · On-site

$104.30 - $193.70/hr

Cloud operations * Cybersecurity Partner closely with DevOps to ensure operational excellence ... Technical debt actively managed Travel 10% global travel #LI-PW1 Ralliant Corporation Overview ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY · On-site

$105K - $142K/yr

Operational Security: Vulnerability management, penetration testing, monitoring, incident response, lessons learned * Improve detection, response, remediation and resilience * Third-Party & SaaS ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY

$105K - $142K/yr

Operational Security: Vulnerability management, penetration testing, monitoring, incident response, lessons learned * Improve detection, response, remediation and resilience * Third-Party & SaaS ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY

$105K - $142K/yr

Operational Security: Vulnerability management, penetration testing, monitoring, incident response, lessons learned * Improve detection, response, remediation and resilience * Third-Party & SaaS ...

Webbing

Customer Success Manager

York, NY · On-site +1

Operational Excellence * Maintain accurate customer records and Salesforce account hygiene ... Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive ...

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Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$116.9K

How much do saas operations manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in Rochester, NY?

For Saas Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:

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Cities near Rochester, NY with the most Saas Operations Manager job openings:

Saas Operations Manager jobs near you

Senior Manufacturing Operations Advisor - Operations/Production/ Plant Manager

SaaS Expert

Newark, NY • On-site

Full-time

Re-posted 5 days ago

Job description

Who We Are:
Intangible Partners ( https://intangiblepartners.com/ ) builds practical AI-powered systems that help growing manufacturing companies lift operational efficiency, reduce manual work, and unlock real business value. Our approach starts with understanding real processes, identifying high-impact opportunities, and deploying custom AI agents that deliver measurable results.

Our team blends deep operational experience with real technical execution. We’ve scaled products from zero to strong market adoption, raised venture capital, and turned complex technology into tools that produce measurable results. We work side-by-side with operators and leadership to solve today’s toughest operational challenges and help manufacturers grow without needless firefighting. 

Role Overview:  
As a Senior Manufacturing Operations Advisor, you will work directly with owners, presidents, and general managers inside high-mix, RFQ-driven manufacturing environments.

We are looking for someone with real manufacturing operations experience who wants to move into a customer-facing commercial role.

This position is responsible for helping us grow in the manufacturing sector by using industry knowledge and relationships to identify opportunities, start the right conversations, and support the sales process.

You will play a key role in understanding customer operations, qualifying opportunities, and ensuring discussions stay grounded in real plant realities.

 Responsibilities:

Business Development
Build relationships with plant managers, operations leaders, and manufacturing business owners
Identify companies where operational challenges align with our focus areas
Opportunity Qualification & Discovery
Support discovery conversations to understand how a prospect’s operations run today
Help surface pain points related to planning, execution, coordination, and performance visibility
Assess whether there is a strong operational and business case to move forward
Sales Process Support
Work alongside technical team members during deeper solution discussions
Participate in customer meetings to provide operational context and credibility
Support proof-of-concepts (POCs) and pilot initiatives by ensuring they reflect real-world workflows
Help connect operational improvements to measurable business outcomes
Industry Representation
Act as a credible peer in conversations with manufacturing leaders
Maintain long-term relationships that can lead to future opportunities 

Minimum Qualifications:
    
5+ years in manufacturing operations, such as:
Plant Manager
Operations Manager
Production Manager
Continuous Improvement / Lean leadership
Strong understanding of day-to-day operational challenges
Ability to communicate clearly with both operations and business stakeholders

COMPENSATION & GROWTH

This position has no caps on earning.
Your impact, relationships, and results directly shape your upside.
More importantly, this role offers something rare:
Respect for your experience
Exposure to elite technical talent
A seat at the forefront of how AI reshapes manufacturing — the right way