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Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Contracts Manager

Rochester, NY · On-site

$90K - $110K/yr

The ideal candidate will have substantial experience negotiating SaaS and technology agreements ... Identify and escalate legal, operational, financial, and compliance risks as appropriate. * Assist ...

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

FocusKPI is looking for a Marketing Operations Analyst to join one of our clients, a high-tech SaaS ... Data Governance and Management: Gain a comprehensive understanding of our data quality and flow ...

... SaaS solutions. Ensure the stability and security of Windows and Linux servers through patch ... Manager, Operations Manager, Virtual Machine Manager) Working knowledge of VMware and Hyper-V ...

... SaaS solutions. Ensure the stability and security of Windows and Linux servers through patch ... Manager, Operations Manager, Virtual Machine Manager) Working knowledge of VMware and Hyper-V ...

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

... SaaS solutions. Ensure the stability and security of Windows and Linux servers through patch ... Manager, Operations Manager, Virtual Machine Manager) Working knowledge of VMware and Hyper-V ...

Manage proper tracking of released components in version control. * Own and continually improve the ... Experience in delivering SaaS products preferred. Compensation In the spirit of pay transparency ...

Manage proper tracking of released components in version control. * Own and continually improve the ... Experience in delivering SaaS products preferred. Compensation In the spirit of pay transparency ...

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a ... B2B SaaS * Experience supporting finance, accounting, or operations teams strongly preferred

Data Architect

Rochester, NY · On-site

$63.25 - $81.50/hr

Your work will help establish trusted data foundations that support business operations, regulatory ... Experience with enterprise SaaS platforms such as Veeva CRM, Veeva Vault, Salesforce, or similar ...

Data Architect

Rochester, NY · On-site

$63 - $81/hr

Your work will help establish trusted data foundations that support business operations, regulatory ... Experience with enterprise SaaS platforms such as Veeva CRM, Veeva Vault, Salesforce, or similar ...

... s tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation ... SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) Experience with one or more programming ...

... s tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation) • ... with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) • Experience with one or more ...

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Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$116.9K

How much do saas operations manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.
What are popular job titles related to Saas Operations Manager jobs in Rochester, NY? For Saas Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for? The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Operations Manager jobs? Cities near Rochester, NY with the most Saas Operations Manager job openings:
Manager, Sales Planning & Operations-Partner Ops

Manager, Sales Planning & Operations-Partner Ops

Paychex

Rochester, NY

$110K - $155K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago


Paychex rating

7.4

Company rating: 7.4 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

182nd of 429 rated business services


Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

Manages the overall strategic and tactical direction for the assigned Sales Division and the day-to-day direction of the Sales Strategy Managers supporting the Sales Division as approved by the Sr. Director of Sales Ops., by partnering with their peers across the larger Sales Strategy & Operations organization, as well as the Product Management, Operations, Marketing, Finance, HRBPs, and Training teams to ensure that the Sales Division is positioned to achieve divisional and company financial goals and objectives. Acts as a liaison and key resource for corporate functional partners involved in initiatives that impact sales operations.


Responsibilities
  • Acts as a primary sales strategist for the overall divisional VP for the assigned sales division.
  • Manages, directs, and develops a direct report team of sales strategy managers responsible for sales division alignment with company goals, focused on executing key sales strategy, operations, and planning initiatives.
  • Provides direction, guidance, and development to the Divisional Sales Strategy team to accomplish initiatives driven by Divisional & Corporate Sales Senior Leadership.
  • Maintains overall accountability and monitors Sales Division activities, training, and procedures to ensure standardization and compliance with Corporate and divisional practices.
  • Works with, coaches, and directs the Sales Strategy Manager team to effectively lead through influence and partner with Division Senior Leadership to identify opportunities for continuous improvement in Sales Division processes, procedures & training, with Divisional Senior Leadership to establish recommendations for policies, procedures, best practices, and efficiencies within the Sales Division and with Sales Division Training team to ensure sales representative and management training programs and content are consistent and aligned with Marketing messaging, and corporate and divisional goals and requirements.
  • Works with sales strategy manager and direct reports team to modify sales division training materials and programs to match changes in product offerings due to introducing new products and/or features.
  • Leads team to partner with Product Management, Marketing, & Development to represent the Sales Division on all projects that impact the Sales Division.
  • Assists Sales Strategy Manager direct reports to partner with Sales Enablement to represent the Sales Division regarding Information Technology requirements.
  • Directs team to recommend and coordinate implementation of enhancements and modifications as needed. Coordinates sales management communications about Sales Division issues and/or requirements.
  • Equips the organization with operational excellence and practices to improve and optimize business process performance.
  • Identifies skill gaps in the Sales Strategy team to determine additional training needs.

Qualifications
  • Bachelor's Degree - Required
  • Master's Degree in Business Administration - Preferred
  • Experience developing and implementing effective processes, procedures and training programs, the ability to be an effective team leader, manage multiple projects simultaneously and coordinate activities in multiple locations.
  • 5 years of experience in Sales or Organizational Development Management.
  • 10+ years of experience in Sales with a thorough knowledge of Field Sales and expert knowledge of the Sales process and performance.
  • Sales - Preferred
  • Communication - Preferred
  • Management - Preferred
  • Leadership - Preferred
  • Operations - Preferred
  • Sales Operations - Preferred
  • Salesforce - Preferred
  • Marketing - Preferred
  • Customer Relationship Management - Preferred
  • Finance - Preferred
  • Sales Process - Preferred
  • Dashboard - Preferred
  • Project Management - Preferred
  • Sales Leadership - Preferred
  • Software As A Service (SaaS) - Preferred

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $110,000-$155,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

  • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

    • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree - Required
      • Master's Degree in Business Administration - Preferred
      • Experience developing and implementing effective processes, procedures and training programs, the ability to be an effective team leader, manage multiple projects simultaneously and coordinate activities in multiple locations.
      • 5 years of experience in Sales or Organizational Development Management.
      • 10+ years of experience in Sales with a thorough knowledge of Field Sales and expert knowledge of the Sales process and performance.
      • Sales - Preferred
      • Communication - Preferred
      • Management - Preferred
      • Leadership - Preferred
      • Operations - Preferred
      • Sales Operations - Preferred
      • Salesforce - Preferred
      • Marketing - Preferred
      • Customer Relationship Management - Preferred
      • Finance - Preferred
      • Sales Process - Preferred
      • Dashboard - Preferred
      • Project Management - Preferred
      • Sales Leadership - Preferred
      • Software As A Service (SaaS) - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

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    Hours and flexibility

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

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