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Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Hiremore

Project success manager

Rochester, NY · On-site

... s tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation) • ... with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) • Experience with one or more ...

Deloitte

Cyber Data Protection Manager

Rochester, NY · Remote

$109K - $148K/yr

Familiarity with change management, deployment and operational processes in large IT organizations ... SaaS Security (e.g., AWS security, Azure/M365 security, Databricks, Snowflake) * 3+ years of ...

Paychex

Corporate Counsel

Rochester, NY

$127K - $189K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... SaaS and/or public company experience preferred; financial and HCM industry experience a plus.

Paychex

Corporate Counsel

Rochester, NY · On-site

$127K - $189K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Acting as primary attorney drafting and negotiating SaaS contracts * Counseling internal business ...

Deloitte

Cyber Data Protection/PKI Manager

Rochester, NY

$109K - $148K/yr

Experience translating business, operational, and security requirements into architecture ... Security, SaaS Security * 7+ years with PKI concepts: Deep expertise in PKI architecture and ...

Enterprise

Entegral Financial Analyst

Rochester, NY · On-site

$75K - $90K/yr

Entegral is a SaaS business-to-business solution that enhances the customer experience from the ... Create and manage financial dashboards using Looker Studio and Big Query * Develop methods for ...

New

Enterprise

Entegral Financial Analyst

Geneseo, NY · On-site

$75K - $90K/yr

Entegral is a SaaS business-to-business solution that enhances the customer experience from the ... Create and manage financial dashboards using Looker Studio and Big Query * Develop methods for ...

New

EverCommerce

Analyst, Growth

Geneseo, NY · On-site

$75K - $85K/yr

... SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create ...

EverCommerce

Analyst, Growth

Rochester, NY · On-site

$75K - $85K/yr

... SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Rochester, NY

Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$116.9K

How much do saas operations manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

How much is the salary of an operations manager?

The salary of a SaaS Operations Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may offer higher compensation, often including bonuses and benefits.

What does a SaaS operations manager do?

A SaaS operations manager oversees the daily functions of a software-as-a-service company, including managing service delivery, optimizing processes, and ensuring customer satisfaction. They coordinate between technical teams, monitor system performance, and implement improvements using tools like dashboards and analytics to support business growth.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What skills are needed for SaaS?

A SaaS Operations Manager needs strong technical skills in cloud platforms, software deployment, and data analysis, along with project management and communication abilities. Knowledge of SaaS tools, customer support, and cybersecurity best practices are also important for effective operations management.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is operations manager a high position?

An operations manager is generally considered a mid- to senior-level role responsible for overseeing daily business activities, implementing policies, and improving efficiency. While it is a leadership position, it typically reports to higher executives such as directors or vice presidents, and the level of seniority can vary by organization.
What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for? The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Operations Manager jobs? Cities near Rochester, NY with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you
Project success manager

Project success manager

Hiremore

Rochester, NY • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description
HireMore is making sourcing and candidate engagement, the critical keys to hiring success. By combining a global network of sourcing professionals with our innovative technology platform, we produce the optimal peer-qualified, engaged candidate faster and at a lower cost.
Job Description
Accountabilities: Net Promoter Scores, Client Retention, Client Renewals
Experience: 5-7 years
Responsibilities:
Develops new products by identifying potential customer verticals, conducting market research around those verticals, generating product requirements and then bringing those products to life.
You will have developed products in the past and be comfortable working across a company to ensure that your vision becomes a reality.
You have experience developing pricing and offer strategies including shaping the messaging around the products and consulting with the marketing team to ensure the most appropriate channels are used. You want your products used by as many clients as possible and are relentless in your pursuit of this.
You will work with our clients and our internal teams to both implement your envisioned solution and to ensure that it solves their business needs. As such you will be the main point of contact for our clients and will develop implementation strategies and approaches, tailoring our internal systems as required, to ensure we can repeatedly deliver excellence to our customers.
You have a pro-active focus on delivering an outstanding customer experience and driving to achieve successful customer outcomes. Setting and managing customer expectations based on current state of product offerings/services is part of what makes you tick. You will also responsible for managing key accounts/customers.
Qualifications
Experience: 5-7 years
Additional Information
• Deep understanding of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)clo
• Demonstrated knowledge of DevOps tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation)
• Experience in designing HA, DR, Backup and retention architectures on cloud platforms
• Experience deploying Amazon Web Services (AWS) and Google Cloud public cloud infrastructures and a deep understanding of existing AWS technologies including experience covering cloud security, network, cloud integration, active directory, SSO, compute, storage, database, monitoring, cloud tools, and other AWS services
• Experience with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.)
• Experience with one or more programming languages (Ruby, Python, Perl, Javascript, Golang)
• Experience in the design, development, and deployment of large heterogeneous distributed systems and environments
• Deep understanding of computer networking and networking support services, especially with virtual and cloud environments
• Ability to work effectively in a team environment and lead cross-functional teams.
• Advanced knowledge of security trends and best practices.
• Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
• Demonstrated experience with Agile development methodologies is preferred.

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