Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

The Manager, Revenue Technology Orchestration owns the adoption and change management strategy for Paychex's revenue technology stack (CRM, marketing automation, CPQ, sales engagement, conversation intelligence, competitive intelligence, and customer success platforms). Through tool-specific support to all relevant training and development approaches, this leader ensures sellers, marketers, and customer success teams can effectively use revenue tools to drive productivity, reduce administrative burden, and accelerate sales velocity. Reporting to the Head of Revenue Tools and Technology, this role partners closely with GTM Enablement, GTM Analytics, Platform Management, and Architecture & Design to deliver world-class user experiences that maximize tool ROI and business outcomes.

Responsibilities

• User Adoption & Change Management • Design and execute adoption strategies for new tool rollouts, feature releases, and process changes across all GTM functions • Establish 30/60/90-day adoption milestones and KPIs (active users, feature utilization, time-to-productivity, user satisfaction) • Lead cross-functional change management efforts partnering with GTM Enablement, Communications, and business unit leaders • Proactively identify adoption barriers through user feedback, support ticket analysis, and field observations
• Training & Orchestration Content • Build comprehensive training curriculum (role-based learning paths, certification programs, quick-reference guides) for all revenue tools • Develop in-app guidance, tooltips, and walkthrough experiences using platforms like WalkMe • Create and maintain documentation library, video tutorials, release notes, and best practice collateral • Deliver live and virtual training sessions during new hire onboarding and ongoing skill development programs
• Tool Usage Analytics & Insights • Define and track tool usage metrics, feature adoption rates, and productivity impact by role, business unit, and tool • Partner with GTM Analytics to build dashboards that measure tool ROI, seller efficiency gains, and process improvements • Conduct quarterly tool health reviews with leadership, surfacing utilization trends and recommendations • Translate usage data into actionable insights for Platform Management and Architecture & Design teams
• In-App Support & User Experience Optimization • Establish feedback loops with end users to continuously improve tool configurations and workflows • Triage common pain points and partner with Platform Management to resolve systemic issues • Collaborate with Architecture & Design to embed AI-driven guidance, automation, and workflow simplification into tools • Maintain communication cadence with GTM Strategy Ops leads to understand business unit-specific enablement needs
• Team Leadership & Vendor Partnerships • Build, develop, and manage a team of 7-10 FTEs focused on enablement, training, documentation, and in-app support • Set OKRs, coach talent, and foster a culture of user-centricity and continuous improvement • Partner with enablement platform vendors (e.g., WalkMe, Highspot, learning management systems) to optimize capabilities • Represent RT2 in cross-functional forums, sales kickoffs, and leadership reviews

Qualifications

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $105,000-$166,000 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
• Bachelor's Degree in Business / Marketing / Communications / Instructional Design / or related field - Required
• Master's Degree in Organizational Development / Change Management / Business Administration - Preferred
• 12+ years in Enablement / Change Management / Training / L&D.
• 7+ years leading enablement or training teams in SaaS, technology, or HCM environments Proven success driving adoption of complex enterprise applications (CRM, marketing automation, sales engagement) at scale .
• 5+ years working with Sales, Marketing, and Customer Success organizations of 500+ users Background in Revenue Operations, Sales Operations, or GTM Enablement functions.
• Prosci Certified Change Practitioner or equivalent - Preferred
• Change Leadership Expert
• Collaboration Expert
• Instructional Design Advanced
• Tool Proficiency Advanced
• People Leadership Advanced
• Analytics & Measurement Intermediate
Education:UNAVAILABLEEmployment Type: FULL_TIME