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Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Webbing

Customer Success Manager

York, NY · On-site +1

Operational Excellence * Maintain accurate customer records and Salesforce account hygiene ... Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive ...

Novocure

Data Architect

Rochester, NY · On-site

$63.25 - $81.50/hr

Your work will help establish trusted data foundations that support business operations, regulatory ... Experience with enterprise SaaS platforms such as Veeva CRM, Veeva Vault, Salesforce, or similar ...

Hiremore

Project success manager

Rochester, NY

... s tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation ... SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) Experience with one or more programming ...

Hiremore

Project success manager

Rochester, NY · On-site

... s tool chains and processes (Git, Jenkins, Chef, Puppet, Ansible, Salt, and Cloudformation) • ... with SaaS and PaaS platforms (ServiceNow, SalesForce, etc.) • Experience with one or more ...

Deloitte

Cyber Data Protection Manager

Rochester, NY · Remote

$109K - $148K/yr

Familiarity with change management, deployment and operational processes in large IT organizations ... SaaS Security (e.g., AWS security, Azure/M365 security, Databricks, Snowflake) * 3+ years of ...

Deloitte

Cyber Data Protection/PKI Manager

Rochester, NY

$109K - $148K/yr

Experience translating business, operational, and security requirements into architecture ... Security, SaaS Security * 7+ years with PKI concepts: Deep expertise in PKI architecture and ...

Paychex

Corporate Counsel

Rochester, NY · On-site

$127K - $189K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Acting as primary attorney drafting and negotiating SaaS contracts * Counseling internal business ...

Paychex

Corporate Counsel

Rochester, NY · On-site

$127K - $189K/yr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... SaaS and/or public company experience preferred; financial and HCM industry experience a plus.

Sweatpals

Product Manager Internship

Rochester, NY

Develop and apply a bug priority rubric for revenue-generating and operations-critical workflows ... Bonus: experience with B2B SaaS, marketplace, or fitness/wellness verticals * Bonus: familiarity ...

Sweatpals

Product Manager Internship

Geneseo, NY

Develop and apply a bug priority rubric for revenue-generating and operations-critical workflows ... Bonus: experience with B2B SaaS, marketplace, or fitness/wellness verticals * Bonus: familiarity ...

Sweatpals

Product Manager Internship

Geneseo, NY · On-site

Develop and apply a bug priority rubric for revenue-generating and operations-critical workflows ... Bonus: experience with B2B SaaS, marketplace, or fitness/wellness verticals * Bonus: familiarity ...

Sweatpals

Product Manager Internship

Rochester, NY · On-site

Develop and apply a bug priority rubric for revenue-generating and operations-critical workflows ... Bonus: experience with B2B SaaS, marketplace, or fitness/wellness verticals * Bonus: familiarity ...

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Showing results 21-40

All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Rochester, NY

Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$117K

How much do saas operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Rochester, NY? For Saas Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for? The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Operations Manager jobs? Cities near Rochester, NY with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Posted 27 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

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