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Saas Operations Manager Jobs in Rochester, NY (NOW HIRING)

Pwc

US Tech - AI Product Senior Associate

Rochester, NY · Hybrid

$55K - $187K/yr

This role offers an exceptional opportunity for personal growth in operational leadership and large ... Managing multiple priorities under tight deadlines - Supporting enterprise SaaS, ERP, or digital ...

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ... Evaluate Dematic services, service bundles, SaaS packages for Customer outcome effectiveness.

Kiongroup

Director Service Consulting

Henrietta, NY · Hybrid

$180K - $220K/yr

... Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training ... Evaluate Dematic services, service bundles, SaaS packages for Customer outcome effectiveness.

Paychex

Systems Engineer II

Webster, NY · On-site

... SaaS) solutions Responsibilities * Provides moderately complex technical support during critical ... Puppet (Configuration Management Tool) - Preferred * Business Requirements - Preferred * DevOps - ...

New

Enterprise

Entegral Financial Analyst

Rochester, NY · On-site

$75K - $90K/yr

... operational performance. Operating at the intersection of finance and data, you will build ... Entegral is a SaaS business-to-business solution that enhances the customer experience from the ...

Enterprise

Entegral Financial Analyst

Geneseo, NY · On-site

$75K - $90K/yr

... operational performance. Operating at the intersection of finance and data, you will build ... Entegral is a SaaS business-to-business solution that enhances the customer experience from the ...

Enterprise

Entegral Financial Analyst

Rochester, NY · On-site +1

$36.15 - $43.41/hr

... operational performance. Operating at the intersection of finance and data, you will build ... Entegral is a SaaS business-to-business solution that enhances the customer experience from the ...

Enterprise

Entegral Financial Analyst

Geneseo, NY · On-site +1

$36.15 - $43.41/hr

... operational performance. Operating at the intersection of finance and data, you will build ... Entegral is a SaaS business-to-business solution that enhances the customer experience from the ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Rochester, NY

Saas Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$117K

How much do saas operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for saas operations manager in Rochester, NY is $62,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

Is a SaaS operations manager a high paying job?

A SaaS operations manager typically earns a competitive salary that reflects experience, industry demand, and company size. Salaries for this role often range from mid to high six figures in larger organizations, especially with expertise in cloud platforms, process optimization, and team management.
What are popular job titles related to Saas Operations Manager jobs in Rochester, NY? For Saas Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Saas Operations Manager jobs in Rochester, NY look for? The top searched job categories for Saas Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Saas Operations Manager jobs? Cities near Rochester, NY with the most Saas Operations Manager job openings:
Saas Operations Manager jobs near you

Sr. IT Support Technician

Innovative Solutions

Rochester, NY

$65K - $75K/yr

Full-time

Posted 10 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.

Location: Rochester, NY (In-office 5 days per week)

 

 

What is this role responsible for:

  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets

  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:

  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:

  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:

  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:

  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)
$65,000 - $75,000 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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