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Telecom Operations Manager Jobs in Rochester, NY

Arch Telecom

T-Mobile DISTRICT MANAGER-BUFFALO

Batavia, NY · On-site

$84K - $175K/yr

Provide an unparalleled customer experience to individuals visiting Arch Telecom, including ... District Managers supervise management, sales, and service teams to ensure profitable operation of ...

New

Jobtailor

Lead Telecom Network Architect

Rochester, NY · On-site

$150 - $210/hr

... a complex telecom network spanning 1,000+ locations. * Define enterprise standards for ... operations and proactive network monitoring in conjunction with monitoring and management ...

HR Works

Warehouse Associate

Rochester, NY · On-site

$18 - $22/hr

Operations Manager SUMMARY: Tri Tower Telecom is a trusted provider of telecommunications infrastructure services, delivering high-quality solutions that keep communities and businesses connected. We ...

HR Works

Warehouse Associate

Rochester, NY · On-site

$15.75 - $18.75/hr

Operations Manager SUMMARY: Tri Tower Telecom is a trusted provider of telecommunications infrastructure services, delivering high-quality solutions that keep communities and businesses connected. We ...

FirstLight

Carrier Voice Engineer

Victor, NY · On-site

$75K - $95K/yr

... operational support. The ideal candidate has hands-on experience with large-scale telecom voice ... Support and troubleshoot software applications used for voice provisioning, fraud management, CDR ...

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Telecom Operations Manager information

See Rochester, NY salary details

$30.6K

$62.6K

$116.9K

How much do telecom operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for telecom operations manager in Rochester, NY is $62,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $76,500.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in Rochester, NY?

For Telecom Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Telecom Operations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Telecom Operations Manager jobs?

Cities near Rochester, NY with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,610 per year, or $30.1 per hour.

T-Mobile DISTRICT MANAGER-BUFFALO

Arch Telecom

Batavia, NY • On-site

$84K - $175K/yr

Other

Medical, Dental, Vision, Retirement

Posted yesterday

New

Job description

T-Mobile District Manager-Buffalo

Salary Range $84,000.00 - $175,000.00 Base+Commission/year

Overview

District Manager-Arch Telecom

We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading!

Description

What's in it for you?

  • Competitive salary and bonus structure
  • Uncapped commission earnings
  • A culture of care and excellence
  • BONUSES: Monthly sales incentive programs, contests, rewards and more.

What will you do?

  • Must be up to date and knowledgeable on all services and products in the industry.
  • Provide an unparalleled customer experience to individuals visiting Arch Telecom, including greeting customers, answer phones, and assessing their needs
  • Meet or exceed sales goals by executing new phone sales, upgrades and accessory bundling.
  • Explain wireless solutions to customers in simple, easy to understand terms.
  • Teach customers how to enjoy their new products through successful setup and activation.

How will you succeed?

District Managers are responsible for overseeing all aspects of performance, training, and operations within their District. District Managers supervise management, sales, and service teams to ensure profitable operation of all locations within the District through attainment of all key performance indicators and company directives. DM's are expected to create a productive and positive work environment, provide leadership towards the achievement of maximum profitability, and growth in-line with the company values and vision. District Managers will:

  • Oversee sales performance of all locations within their District
  • Support locations with all sales, service, and operational related issues
  • Drive sales performance through on-going coaching, training, and development
  • Stay up to date on all industry information and technology
  • Communicate changes to their teams
  • Maintain and enforce all visual, housekeeping, and appearance standards
  • Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention
  • Conduct reviews, meetings, and trainings with all wireless sales professionals and management teams
  • Actively recruit and interview potential talent
  • Train, motivate, and inspire a team to achieve maximum results

What experience & "must haves" do you need?

  • Previous multi-unit, wireless sales management experience required
  • College Degree Preferred, High School Diploma, or GED required
  • Successful completion of background and drug screening
  • Reliable transportation

What else do you get?

  • ESOP [Employee Stock Ownership Plan]- Our retirement plan designed to provide employees with an ownership interest in the company
  • Full Medical, Dental, and Vision Benefits
  • Discounted cell phone services for you + family
  • Tuition Reimbursement
  • Annual President's Club trip celebrating our top performers
  • Constant development and growth opportunities
  • Compensation commensurate with experience and signing bonus

Apply