Operations Performance Manager Jobs in Rochester, NY

Superior Plus is driving a multiyear transformation of how we plan, deliver, and serve customers across our network. Within this transformation, the Manager, Strategic Planning & Operational Performance plays a critical role for our North American Propane Division, shaping our approach to labour, capacity, and costtoserve, and turning those insights into decisions that improve operational and financial performance.

You will lead labour planning for the division, build and refine operational models, and guide a team of analysts to deliver consultinggrade insights that enhance delivery efficiency and costtoserve. The role provides significant exposure to senior leaders across Logistics, Operations, and Finance, with the opportunity to grow alongside a highimpact, evolving function.

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

• Diagnose costtoserve drivers and identify logistics optimization opportunities through structured analysis and scenario modeling.
• Analyze delivery frequency, routing patterns, and customer storage behaviour to surface actionable efficiency improvements.
• Lead enterprise labour planning by integrating volume forecasts, productivity trends, and operational performance.
• Own and maintain the workforce model, ensuring accuracy, integrity, and crossfunctional trust.
• Build models, evaluate scenarios, and conduct deepdive analyses to support strategic and operational decisions.
• Translate complex analysis into clear narratives and recommendations for senior leaders.
• Lead consultingstyle workstreams, structuring business questions and developing hypotheses.
• Connect operational and labour decisions to P&L and costtoserve outcomes.
• Develop and mentor a team of analysts, elevating analytical rigor and communication quality.
• Partner with Operations, Service, Network & Fleet, HR, Finance, and IT to validate insights and support execution.
• Establish and track KPIs related to costtoserve, delivery efficiency, labour plan accuracy, and operational performance.

What you bring:

• Bachelor’s degree in Business, Finance, Economics, Engineering, or related field; MBA an asset
• 7–10+ years in consulting, FP&A, corporate strategy, logistics strategy, or operational performance
• Proven experience leading and developing analytical teams
• Strong analytical rigor with the ability to build models, evaluate scenarios, and perform handson analysis
• Fluency with BI tools and SQL, with the ability to engage directly with data
• Understanding of logistics, routing, delivery operations, or costtoserve drivers
• Structured problemsolving skills and a hypothesisdriven approach
• Executivelevel communication and storytelling capability
• Financial fluency to connect operational decisions to P&L and costtoserve outcomes
• Highownership, handson leadership style with comfort operating independently and crossfunctionally
• English proficiency is required to support the full North American business

• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

The expected annual salary range for this role is $115,000 - $145,000 a year.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.