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Operations Performance Manager Jobs in New York, NY

The Metropolitan Opera

Performance Manager

New York, NY · On-site

$60K - $70K/yr

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high ...

The Metropolitan Opera

Performance Manager

New York, NY · On-site

$60K - $70K/yr

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high ...

Solera

Solutions Performance Manager

Manhattan, NY · On-site +1

The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, ...

HSBC

Sr. CIB Performance Manager

Manhattan, NY · On-site

$169K - $179K/yr

Sr. CIB Performance Manager, HSBC Technology & Services (USA) Inc., New York, NY: Lead corporate ... Operations Services & Technology (HOST), and Global Functions. Coordinate papers/presentations ...

Ra

Enterprise Performance Manager

Florham Park, NJ

Finance & Enterprise Performance Consultant Job Location: New York City, Philadelphia, Boston, and ... Who holds experience in implementing finance operations or business process transformation in ...

Ra

Enterprise Performance Manager

New York, NY

Finance & Enterprise Performance Consultant Job Location: New York City, Philadelphia, Boston, and ... Who holds experience in implementing finance operations or business process transformation in ...

Volvo Group

Retailer Digital Performance Manager

Mahwah, NJ · On-site

$93K - $154K/yr

... operational execution across retailer digital channels. The role works directly with retailers and ... results through consistent performance management. Why This Role Matters Retailer digital ...

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All JobsOperations Performance JobsOperations Performance Manager JobsOperations Performance Manager Jobs in New York, NY

Operations Performance Manager information

See New York, NY salary details

$34.2K

$70K

$130.6K

How much do operations performance manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for operations performance manager in New York, NY is $69,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $85,400.00 per year, depending on experience, location, and employer.

What is the difference between Operations Performance Manager vs Operations Analyst?

AspectOperations Performance ManagerOperations Analyst
Required CredentialsBachelor's degree in Business, Operations, or related field; often certifications in process improvement (e.g., Six Sigma)Bachelor's degree in Business, Economics, or related field; analytical skills emphasized
Work EnvironmentOversees teams, manages performance metrics, and implements process improvementsAnalyzes data, prepares reports, and supports operational decision-making
Employer & Industry UsageCommon in manufacturing, logistics, and large service organizationsWidely used across various industries for data analysis and reporting

The Operations Performance Manager focuses on optimizing overall operational performance and leading teams, while the Operations Analyst primarily analyzes data to support operational decisions. Both roles require analytical skills and understanding of business processes, but the manager role involves more leadership and strategic planning.

What does an operations performance manager do?

An operations performance manager oversees and improves the efficiency and effectiveness of business operations by analyzing performance metrics, implementing process improvements, and ensuring operational goals are met. They often use data analysis tools and require strong leadership, problem-solving skills, and knowledge of industry standards to optimize workflows and support organizational success.

How does an operations performance manager typically collaborate with cross-functional teams to drive process improvements?

As an Operations Performance Manager, you will frequently work alongside teams from departments such as finance, IT, logistics, and customer service to identify inefficiencies and implement process improvements. Collaboration often involves leading meetings, analyzing performance data, and coordinating initiatives to ensure alignment with organizational goals. Strong communication and project management skills are essential, as you’ll need to facilitate change, gain buy-in from stakeholders, and track progress of improvement projects. This collaborative environment provides opportunities to build relationships across the organization and develop a deep understanding of various operational functions.

What are the key skills and qualifications needed to thrive as an operations performance manager?

To thrive as an Operations Performance Manager, you need strong analytical abilities, process optimization expertise, and a degree in business, operations management, or a related field. Familiarity with Lean Six Sigma methodologies, ERP systems, and performance tracking tools is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help drive team performance and foster a culture of continuous improvement. These capabilities are crucial for identifying inefficiencies, implementing strategic initiatives, and ensuring operational excellence within an organization.

What are popular job titles related to Operations Performance Manager jobs in New York, NY?

For Operations Performance Manager jobs in New York, NY, the most frequently searched job titles are:

What job categories do people searching Operations Performance Manager jobs in New York, NY look for?

The top searched job categories for Operations Performance Manager jobs in New York, NY are:

What cities near New York, NY are hiring for Operations Performance Manager jobs?

Cities near New York, NY with the most Operations Performance Manager job openings:

Operations Performance Manager jobs near you
Infographic showing various Operations Performance Manager job openings in New York, NY as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,954 per year, or $33.6 per hour.

Performance Manager

The Metropolitan Opera

New York, NY

$60K - $70K/yr

Full-time

Posted 24 days ago

Job description

The Performance Manager is responsible for front-of-house operations for open rehearsals, performances, and events at the Metropolitan Opera House. This role ensures a safe, welcoming, and high-quality guest experience while solving ticketing concerns, guest needs, and operational issues in real time. The Performance Manager supervises full-time, part-time, union, and non-union front-of-house staff and partners with House Management to maintain consistently high service standards across every event as well as coach and motivate team members to deliver excellent guest service.
Primary Responsibilities
  • Resolves guest, staff, and operational issues in an equitable, professional, and courteous manner as well as helps design and implement effective training programs for front-of-house guest service team members, including customer service, accessibility, emergency preparedness, and workplace safety.
  • Support the Met’s commitment to guest care by reinforcing high service standards, providing timely coaching, and focusing staff on key service priorities for each performance.
  • Foster a positive, professional, inclusive, and service-oriented work environment for all guest service team members.
  • Ensure that all public spaces are clean, free of obstructions and ready for guests with the high standards of the Metropolitan Opera house.
  • Lead pre-show front-of-house briefings to ensure staff are informed about performance details, audience needs, accessibility considerations, special events, and operational updates.
  • Troubleshoot and document event-day incidents, including guest concerns, client needs, staff matters, safety issues, and operational challenges.
  • Address staff issues in real time when appropriate, escalate matters to management as needed, and follow up in a timely and effective manner.
  • Prepare nightly post-event Performance Reports and document incidents accurately, thoroughly, and on schedule.
  • Review and submit weekly front-of-house staff payrolls.
  • Maintain current knowledge of emergency evacuation procedures, accessibility practices, guest care standards, and event operations as they relate to patrons and staff.
  • Coordinate with NYPD, FDNY, Lincoln Center, and other partners during performance periods, as necessary.
Skills and Qualifications

  • Three to five years of experience in a cultural, entertainment, hospitality, or sports venue, with demonstrated success managing public-facing teams and varying audiences. 

  • Demonstrated understanding of venue operations, guest safety practices, emergency procedures, and public-facing service standards. 

  • Knowledge of ADA requirements and accessibility best practices as they relate to guest services preferred. 

  • Comfort using mobile devices, digital ticketing tools, and guest service technology; ability to assist patrons with e-tickets and related digital access needs. 

  • Experience managing union staff or familiarity with collective bargaining agreements preferred. 

  • Excellent problem-solving, communication, and decision-making skills, with the ability to follow established reporting lines and escalate issues appropriately. 

  • Familiarity or experience using digital scheduling platforms to manage the hospitality teams schedules  

  • Ability to remain calm, professional, and effective under pressure. 

  • F-03 and F-04 certifications required.  

  • Preferred experience with Tessitura or a comparable ticketing/customer relationship management system, along with proficiency in the Microsoft Office suite. 

Physical Demands

  • Must be able to stand for the majority of the shift. 

  • Ability to work a flexible schedule, including nights, weekends, holidays, and split days off, in a high-volume world class live performance environment. 

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.