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Saas Operations Manager Jobs in Chicago, IL (NOW HIRING)

Steer

Partner Operations Manager

Chicago, IL · Remote

About the Role As a Partner Operations Manager you will help operationalize and scale Steer ... SaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive ...

DocuSign

GTM Strategy & Operations Manager

Chicago, IL · On-site +1

$132K - $206K/yr

What you'll do As a GTM Strategy & Operations Manager, you are a highly-motivated self-starter who ... SaaS experience with a focus on Enterprise tech * Understanding of SaaS business models and market ...

FullBloom

Virtual Central Operations Manager

Chicago, IL · On-site

$60K - $75K/yr

Overview The Virtual Central Operations Manager r serves as the operational leader of Catapult ... SaaS, or services organization. Experience in the classroom preferred. * Proven success driving ...

Salestars

SaaS Account Executive

Chicago, IL

$70K/yr

... manage daily operations What You'll Bring to Engine: * B2B Sales Experience: Minimum of 1.5+ years of SDR/BDR SaaS experience OR 2 - 5 Years of Closing Experience * Hunter Mentality: Expertise with ...

trg.

Customer Operations Partner

Chicago, IL · On-site

$138K/yr

... with a fast-scaling SaaS startup modernising how food and consumer goods brands buy their ... This is a hybrid role with a mix of account management and operational improvement, supported by AI ...

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All JobsSaas Operations JobsSaas Operations Manager JobsSaas Operations Manager Jobs in Chicago, IL

Saas Operations Manager information

See Chicago, IL salary details

$32K

$65.4K

$122.2K

How much do saas operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for saas operations manager in Chicago, IL is $65,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $79,900.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are popular job titles related to Saas Operations Manager jobs in Chicago, IL?

For Saas Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Saas Operations Manager jobs in Chicago, IL look for?

The top searched job categories for Saas Operations Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Saas Operations Manager jobs?

Cities near Chicago, IL with the most Saas Operations Manager job openings:

Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,421 per year, or $31.5 per hour.

Partner Operations Manager

Steer

Chicago, IL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. 

About the Role

As a Partner Operations Manager you will help operationalize and scale Steer's rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.

This role is 100% remote and available to US-based candidates.  

 

You Are

  • An Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.
  • A Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.
  • An Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.
  • A Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.

You Will

  • Scale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.
  • Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.
  • Coordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.
  • Manage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.
  • Enable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.
 

You Have

Must Have

  • Industry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).
  • Domain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.
  • Cross-Functional Project Management: Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.
  • Operations & Systems Acumen: Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).
  • Ability to travel up to 25% of the time. 

Nice to Have

  • Aftermarket Network: Existing relationships or a strong network within the automotive aftermarket industry.
  • SaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.
  • Channel & Marketplace Programs: Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.
 

Interview Process

       1- Initial Screen – 30 min with Lead Recruiter

       2 - Hiring Manager Interview – 45 min with Sr. Director of Partnerships

       3 - Case Study Presentation – 60 min Assignment

       4 - Cross Functional Interviews (2) - 30 min with two senior stakeholders.                                                     

            Problem Solving Exercise – 60 min with Head of People

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.

 

We Offer

  • 100% remote work environment
  • Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
  • Equity package
  • Flexible PTO with a 15-day minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high-ownership culture with clear opportunities for career growth


Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. 

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.