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Saas Operations Manager Jobs (NOW HIRING)

eLeaP

Platform Operations Specialist

Louisville, KY · Hybrid

$22 - $25/hr

Hybrid (4 Days In-Office / 1 Remote Day Weekly) eLeaP is seeking a detail-oriented, operationally minded Platform Operations Specialist to manage daily SaaS platform operations, customer support ...

GRB

Technical Program Manager

Alexandria, VA · On-site

$130K - $160K/yr

GRB is seeking a Technical Program Manager (TPM) to manage the development and operations of our flagship SaaS product. The ideal candidate will be an experienced analytically and technically skilled ...

Veryon

AI Operations Manager

About the Role The AI Operations Manager is responsible for partnering with business functions to ... Experience in a B2B SaaS or technology-driven environment * Proven experience implementing or ...

Veryon

AI Operations Manager

San Francisco, CA · On-site

About the Role The AI Operations Manager is responsible for partnering with business functions to ... Experience in a B2B SaaS or technology-driven environment * Proven experience implementing or ...

PowerDash Inc.

Operations Manager

Cambridge, MA · Hybrid

There should be a readiness to work with complex information domains in renewable energy and SaaS subscription management. Key Responsibilities * Oversee finance operations, including subscription ...

PowerDash Inc.

Operations Manager

Cambridge, MA · On-site

There should be a readiness to work with complex information domains in renewable energy and SaaS subscription management. Key Responsibilities * Oversee finance operations, including subscription ...

Jobgether

We are currently looking for a Legal Operations Manager in Netherlands. This is a unique ... Strong understanding of commercial contracts, including SaaS agreements, NDAs, DPAs, vendor ...

New

Figma

Sales Operations Manager

San Francisco, CA · On-site +1

$140K - $296K/yr

We are seeking an experienced Sales Operations Manager to partner with our AMER Sales team across ... SaaS operations, best practices, and industry standards Strong analytical and technical skills ...

AppFolio

$114K - $143K/yr

The Revenue Operations Manager will be part of a high-performance and collaborative sales ... Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver ...

AppFolio

Revenue Operations Manager

San Diego, CA · On-site

Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver insights. Experience in Tableau, SQL, Advanced Excel/Google Sheets is a plus. * Growth Mindset:

Figma

Sales Operations Manager

San Francisco, CA · On-site

$140K - $245K/yr

Manage regional operating activities to deliver accurate, actionable insights for Sales and Finance ... SaaS operations, best practices, and industry standards * Strong analytical and technical skills ...

Figma

Sales Operations Manager

San Francisco, CA · On-site +1

$140K - $245K/yr

Manage regional operating activities to deliver accurate, actionable insights for Sales and Finance ... SaaS operations, best practices, and industry standards * Strong analytical and technical skills ...

AppFolio

Revenue Operations Manager

Goleta, CA · On-site

Experience in S&M SaaS operations teams utilizing SFDC reporting and analytics platforms to deliver insights. Experience in Tableau, SQL, Advanced Excel/Google Sheets is a plus. * Growth Mindset:

Figma

Sales Operations Manager

San Francisco, CA · On-site +1

$140K - $296K/yr

We are seeking an experienced Sales Operations Manager to partner with our AMER Sales team across ... SaaS operations, best practices, and industry standards Strong analytical and technical skills ...

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Saas Operations Manager information

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$31K

$63.5K

$118.5K

How much do saas operations manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for saas operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a SaaS Operations Manager?

A SaaS Operations Manager is responsible for overseeing the daily operations and performance of software-as-a-service (SaaS) platforms within an organization. They manage system uptime, user access, integrations, and ensure that the SaaS products are running efficiently and securely. This role often involves collaborating with IT, security, and business teams to optimize processes, address incidents, and implement best practices for SaaS management. Additionally, they may be involved in vendor management, cost optimization, and compliance with relevant regulations.

What is the difference between Saas Operations Manager vs Customer Success Manager?

AspectSaas Operations ManagerCustomer Success Manager
Primary FocusOverseeing SaaS platform operations, process optimization, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Required SkillsTechnical knowledge, process management, analyticsCommunication, relationship building, problem-solving
Work EnvironmentOperations teams, technical departmentsCustomer support, sales, account management
Common CertificationsITIL, PMP, SaaS-specific certificationsCSM, CACM, related customer service certifications

The Saas Operations Manager primarily focuses on managing SaaS platform operations and optimizing processes, while the Customer Success Manager concentrates on maintaining customer relationships and ensuring satisfaction. Both roles are vital in SaaS companies but serve different functions within the organization.

What are some common challenges SaaS Operations Managers face when scaling their platforms and how can they address them?

SaaS Operations Managers often encounter challenges such as ensuring system reliability during rapid growth, managing integrations with third-party tools, and maintaining strong security and compliance standards. As user bases expand, it’s critical to implement scalable infrastructure and robust monitoring tools to minimize downtime and quickly resolve incidents. Proactively collaborating with development, security, and customer support teams helps address these issues and fosters a culture of continuous improvement, ultimately ensuring a seamless experience for end users.

What are the key skills and qualifications needed to thrive as a SaaS Operations Manager, and why are they important?

To thrive as a SaaS Operations Manager, you need expertise in SaaS platform management, process optimization, and data analysis, typically supported by a degree in IT, business, or a related field. Familiarity with cloud infrastructure, subscription management tools, CRM systems, and certifications such as ITIL or SaaS-specific credentials are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage cross-functional teams and address client needs. These skills and qualities are crucial for ensuring smooth SaaS delivery, customer satisfaction, and operational efficiency in a dynamic technology environment.
More about Saas Operations Manager jobs
What cities are hiring for Saas Operations Manager jobs? Cities with the most Saas Operations Manager job openings:
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Saas Operations Manager jobs near you
Infographic showing various Saas Operations Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Platform Operations Specialist

Platform Operations Specialist

eLeaP

Louisville, KY • Hybrid

$22 - $25/hr

Full-time

Medical, PTO

Posted 7 days ago

Job description

Hybrid (4 Days In-Office / 1 Remote Day Weekly)

eLeaP is seeking a detail-oriented, operationally minded Platform Operations Specialist to manage daily SaaS platform operations, customer support activities, and onboarding workflows. This role is an excellent opportunity for an early-career professional who is technically curious, highly organized, and eager to grow within a software environment.

If you enjoy solving operational problems, troubleshooting technical issues, and organizing complex processes across multiple systems and teams, this role offers a strong foundation for your career.

About eLeaP

eLeaP develops enterprise SaaS platforms that help organizations improve learning, quality, compliance, and operational workflows. We work with organizations across a variety of impactful industries, including manufacturing, healthcare, life sciences, aviation, professional services, and enterprise operations.

Core Responsibilities

  • Customer & Platform Support: Address customer technical requests, answer operational questions, and troubleshoot platform workflow issues.
  • Ticket & Escalation Management: Manage support tickets, track operational follow-up activities, and coordinate escalations with internal teams.
  • Onboarding & Implementation: Assist customers with onboarding, setup activities, and rollout coordination.
  • Documentation: Maintain internal and customer-facing support documentation and knowledge-base content.
  • Quality Assurance Support: Help document, reproduce, and test software issues through operational validation activities.
  • Cross-Functional Collaboration: Work closely across support, operations, development, and sales teams to ensure a seamless experience.

What We're Looking For

  • Analytical Thinkers: A professional who is process-focused, customer-focused, and comfortable learning complex systems quickly.
  • Strong Communicators: Excellent written communication skills, with a focus on technical writing and documentation abilities.
  • Organized Professionals: Strong operational discipline, workflow comprehension, and the ability to manage multiple tasks and priorities simultaneously.

Preferred Background & Experience

  • An Associate's or Bachelor's degree in Information Systems, Technical Operations, Business Administration, or a related field is preferred, though equivalent real-world support experience is highly valued.
  • Experience or familiarity with SaaS platform support and customer onboarding.
  • Knowledge-base documentation or QA/testing workflow experience.
  • Familiarity with ticketing and management tools such as Intercom, or Trello.

Why Join eLeaP?

Joining eLeaP offers an excellent pathway into enterprise SaaS operations. In this role, you will develop a diverse set of technical, operational, and customer-facing skills. Because we emphasize cross-functional collaboration, you will gain valuable exposure across customer success, implementation, QA, and platform operations. We are a growing software company supporting vital industries, providing a highly collaborative environment built for long-term professional development and career growth.

Perks:

  • Great opportunity for recent grads looking to learn how to build successful businesses.
  • Located in beautiful downtown Louisville in the Old Louisville area.
  • All the perks of a stable company combined with the spirit of a startup.
  • Experience creativity on a daily basis.

Compensation:

  • $22/ hr to $25/hr
  • PTO
  • Health Insurance

Employment type:

  • Full-time

How to Apply

To apply, please send your resume along with a brief introduction explaining why this role interests you and how it aligns with your professional background.

eLeaP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply