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Saas Operations Jobs (NOW HIRING)

vTech Solution

IT Procurement Analyst

Phoenix, AZ · On-site

You will collaborate closely with IT, Legal, Finance, and InfoSec to ensure cost-efficiency, compliance, and seamless SaaS operations. This position applies broad theoretical job knowledge obtained ...

Cahoot

IT Operations Manager

Bridgeport, CT

As the IT Operations Manager at Cahoot, you will be the backbone of our technology infrastructure ... SaaS Administration: Manage the company's internal software stack (Slack, Jira, Salesforce, Google ...

AssetWorks

Manager, Hosting Service Delivery

Wayne, PA · On-site

We are seeking a dynamic and customer-focused Manager, Hosting Service Delivery to lead the operational delivery of our SaaS offerings. This individual will play a critical role in ensuring service ...

AssetWorks

Manager, Hosting Service Delivery

We are seeking a dynamic and customer-focused Manager, Hosting Service Delivery to lead the operational delivery of our SaaS offerings. This individual will play a critical role in ensuring service ...

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Saas Operations information

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$9

$24

$49

How much do saas operations jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for saas operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.

What are the key skills and qualifications needed to thrive in SaaS Operations?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

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Popular job titles for Saas Operations:

Saas Operations jobs near you
Infographic showing various Saas Operations job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Business Operations

San Francisco, CA • On-site

Factory
See more jobs at Factoryexternal

Full-time

Re-posted 17 days ago

Job description

About the Role
Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory's next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You'll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you'll be central to shaping our trajectory.
What you will do and achieve
  • Design and implement scalable processes across GTM, customer success, finance and core operations.
  • Create compelling materials for strategic presentations and external partnerships.
  • Build and own financial models and business metrics to inform strategic decisions.
  • Develop customer success playbooks that drive adoption, activation, and measurable value.
  • Lead cross-functional projects across customer success, partnerships, community-building, and more.
  • Build dashboards and reporting systems to drive data-informed decisions across the business.
  • Partner closely with leadership and technical teams to ensure operational excellence as we scale.

Qualifications
  • 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.
  • Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.
  • Proven track record of thriving in ambiguous environments and driving results under pressure.
  • Outstanding written and verbal communication.
  • Ability to break down complex problems and execute structured solutions.
  • Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.
  • Experience collaborating closely with technical teams and products.

Nice to have
  • Experience in AI/ML or enterprise software companies.
  • Background in B2B SaaS operations.
  • Technical background or basic coding abilities.
  • Proven record of scaling operations at early-stage startups.

Apply