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Saas Operations Jobs (NOW HIRING)

Actively AI

Product Operations

New York, NY · On-site

$110K - $140K/yr

Excited about AI/ML products and B2B SaaS operations * Self-motivated and able to manage multiple priorities in a fast-paced startup environment * Detail-oriented with excellent organizational and ...

Virtuous

IT Systems & Automation Engineer

Phoenix, AZ · On-site

Manage core enterprise SaaS platforms, identity systems, RBAC models, and secure access workflows. * Design scalable remote-first IT operations that support a highly distributed workforce. * Maintain ...

AEG

Coordinator, Information Technology

Manhattan, NY · On-site

$65K - $78K/yr

Support SaaS operations by assisting with survey creation, platform administration, and user onboarding for tools such as Monday.com and SurveyMonkey. * Assist the IT Service Operations team with ...

Tencent

Junior IT Operation Engineer

Palo Alto, CA

$80K - $132K/yr

About the Hiring Team What the Role Entails 1. SaaS Lifecycle Governance Manage the day-to-day operations and full lifecycle of overseas SaaS applications, including account provisioning, access ...

TTEC

Operations Manager Apply now Position Summary The SaaS Operations Manager leads end-to-end service delivery across the customer lifecycle, overseeing both L1 inbound support and a proactive Customer ...

SS&C

Technical Project Manager

West Palm Beach, FL · Hybrid

In this role, you will own end-to-end delivery of projects across the SaaS Operations portfolio, partnering with CloudOps, Platform Engineering, Solution Architecture, SRE and Service Management ...

OneSource Virtual

OR · Hybrid

Process documentation skills Preferred Experience with SaaS operations You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh ...

Upstart

OR · On-site

The team focuses on endpoint management, identity and access systems, and SaaS operations to ensure a seamless and reliable experience for internal users. As a Senior IT Engineer at Upstart, you will ...

SL8Z

VP Global Cloud Operations

Dallas, TX

... SaaS applications is required * 5+ years of upper management experience and leadership skills * 5+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operations * Direct experience ...

OneSource Virtual

OR · Hybrid

Process documentation skills Preferred Experience with SaaS operations You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh ...

Qualcomm

IT Engineer, Sr

San Diego, CA · On-site

This role is responsible for the day-to-day operations of business-critical SaaS platforms (such as Slack, GitHub, Atlassian, and similar collaboration and productivity tools), including user ...

SL8Z

VP Global Cloud Operations

Dallas, TX · On-site

... SaaS applications is required * 5+ years of upper management experience and leadership skills * 5+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operations * Direct experience ...

BizzSurfer

DevOps Engineer / AI SaaS

Breda, IA · Remote

$51.50 - $70.75/hr

📚 We are hiring a DEVOPS ENGINEER to join a high-growth European AI scale-up We are building an enterprise-grade AI SaaS platform integrating 100+ systems across multiple industries. According to ...

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How much do saas operations jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for saas operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges faced in SaaS Operations roles, and how can professionals effectively address them?

SaaS Operations professionals often encounter challenges such as managing rapid scaling, ensuring uptime and service reliability, and integrating multiple cloud-based applications. To address these, it’s important to implement strong monitoring tools, automate routine processes where possible, and maintain clear documentation. Collaborating closely with development, support, and security teams also helps quickly resolve issues and improve overall system efficiency, making adaptability and proactive communication essential skills for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Operations, and why are they important?

To thrive in SaaS Operations, you need a solid understanding of cloud computing, IT infrastructure, and software deployment, typically backed by a degree in computer science or related field. Experience with SaaS management platforms, monitoring tools, and relevant certifications such as AWS Certified Solutions Architect are commonly required. Strong problem-solving abilities, attention to detail, and effective communication are critical soft skills for collaborating with cross-functional teams and resolving operational issues. These skills and qualifications ensure reliable SaaS delivery, seamless user experiences, and efficient management of complex software environments.

What is the difference between Saas Operations vs Customer Success Manager?

AspectSaas OperationsCustomer Success Manager
Primary FocusManaging SaaS platform performance, processes, and technical workflowsEnsuring customer satisfaction, onboarding, and retention
Skills & CertificationsTechnical skills, SaaS platform knowledge, process managementCustomer relationship skills, communication, product knowledge
Work EnvironmentTechnical teams, operations departments, SaaS companiesCustomer-facing teams, sales, support, account management
Industry UsageCommon in SaaS companies focusing on platform stability and efficiencyCommon in SaaS and tech companies emphasizing customer retention

While SaaS Operations focuses on managing the technical and process aspects of SaaS platforms, Customer Success Managers concentrate on building customer relationships and ensuring client satisfaction. Both roles are vital in SaaS companies but serve different functions within the customer lifecycle.

What is SaaS Operations?

SaaS Operations, often called SaaSOps, refers to the management and optimization of software-as-a-service (SaaS) applications within an organization. This role involves overseeing the selection, deployment, security, access, and usage of cloud-based apps to ensure they align with business needs and policies. SaaS Operations professionals help automate workflows, manage user provisioning and deprovisioning, monitor app usage, and ensure compliance and data security. Their work ensures that SaaS tools are reliable, cost-effective, and secure for all users.
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Saas Operations jobs near you
Product Operations

Product Operations

Actively AI

New York, NY • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

About Actively AI
Actively AI is defining a new category: Intelligence-Led Revenue.
Revenue organizations have always been bottlenecked on human capacity. Reps triage which accounts get attention. Context disappears at every handoff. On any given day, the vast majority of accounts have exactly zero people thinking about them.
Actively addresses this at the structural level. Our platform deploys Per-Account AgentsTM across our customers' TAM, working 24/7 to research, identify opportunities, and advance next steps without being asked. Leading enterprises including Ramp, Ironclad, and Samsara are already making this shift.
Our co-founders are former Stanford AI researchers, and the team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We've raised $68M from TCV, First Harmonic, Bain Capital Ventures, First Round Capital, and more.
About the role
As a Product Operations Associate, you'll be the operational backbone ensuring our AI-powered platform delivers maximum value to customers. You'll execute critical product configurations, optimizations, and customizations across our growing customer base, directly impacting how fast-growing companies like Ramp, Verkada, and Justworks achieve revenue success.
This is a high-impact, hands-on role perfect for someone with a technical background who wants to work closely with customers and be at the forefront of AI-driven GTM transformation. You'll collaborate hand-in-hand with our Agent Product Managers and Forward Deployed Engineers (FDEs) while building expertise that positions you for growth within Actively.
What you'll do
  • Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
  • Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
  • Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
  • Collaborate with team to streamline configuration processes and identify areas for automation
  • Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
  • Troubleshoot configuration-related issues quickly and escalate complex problems to APMs and FDEs
  • Maintain internal tools and dashboards to track configuration status across customers
  • Conduct quality assurance testing on configuration changes before deployment
Who you are
  • 1-3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
  • Technical proficiency with APIs, databases, and configuration management tools
  • Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
  • Excited about AI/ML products and B2B SaaS operations
  • Self-motivated and able to manage multiple priorities in a fast-paced startup environment
  • Detail-oriented with excellent organizational and documentation skills
  • Strong communication skills and collaborative mindset
Nice to haves
  • Background in Computer Science, Engineering or related technical field
  • Experience at an early-stage startup
  • Experience with B2B SaaS products or customer-facing technical roles
  • Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms
This role is not a fit if...
  • You aren't excited to be in-office 5 days/week. You'll have all the flexibility you need, but our default is in-person collaboration.
  • You want to operate within mature processes - we're still building and iterating fast.
  • You prefer clear-cut roles and responsibilities over high ownership and cross-functional work.

Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Actively.ai reserves the right to modify this information at any time, subject to applicable law.
Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Compensation Range:
$110,000-$140,000 USD
Why Join
At Actively, you write playbooks rather than follow them. You own outcomes, not just tasks, and see directly how your work changes what customers can do - across a product and go-to-market motion that is scaling fast.
The team is high-caliber and low-ego: people who work from first principles, move with urgency, and care deeply about building something that drives real value. If that's the kind of challenge you're looking for, Actively is the right place.
Benefits
  • Competitive Early-Stage Equity
  • Health, Dental, Vision Coverage
  • Unlimited PTO + Recharge Days
  • Catered Lunch on Tuesday & Friday, Dinners every day!
  • Fully Stocked Kitchen
  • Cutting-Edge Tech & Tools
  • Annual Off-sites & Monthly Events
  • Commuter Benefits
  • Cozy Office in NYC

Apply