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Manager Information Technology Jobs in Raleigh, NC

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing ...

Labcorp

Sr Manager, IT

Durham, NC · Hybrid

$91K - $112K/yr

The Sr. Manager, Information Technology, is responsible for leading the strategy, implementation, and optimization of electronic data interchange and interoperability solutions across the Revenue ...

Diversified Services Network, Inc.

IT Project Manager

Cary, NC · Hybrid

$91K - $107K/yr

IT Project Manager IT Delivery | Azure DevOps | Digital Operating Model Full-Time | Hybrid (2-3 Days On-Site) | 5-7 Years Experience Diversified Services Network, Inc. (DSN) is seeking a full-time IT ...

Diversified Services Network, Inc.

IT Project Manager

Cary, NC · On-site

$91K - $107K/yr

IT Project Manager IT Delivery | Azure DevOps | Digital Operating Model Full-Time | Hybrid (2-3 Days On-Site) | 5-7 Years Experience Diversified Services Network, Inc. (DSN) is seeking a full-time IT ...

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All JobsInformation Technology JobsManager Information Technology JobsManager Information Technology Jobs in Raleigh, NC

Manager Information Technology information

See Raleigh, NC salary details

$48.6K

$106.6K

$145.3K

How much do manager information technology jobs pay per year?

As of Jul 25, 2026, the average yearly pay for manager information technology in Raleigh, NC is $106,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Information Technology vs Network Administrator?

AspectManager Information TechnologyNetwork Administrator
CertificationsITIL, PMP, CISSP, CompTIA Security+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees IT teams, strategic planning, project managementMaintains and manages network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT leadership rolesCommon in organizations with complex network needs

The Manager Information Technology typically has broader responsibilities, focusing on strategic planning, team management, and overseeing IT projects. In contrast, a Network Administrator concentrates on maintaining and troubleshooting network systems. Both roles require relevant certifications and are vital in supporting organizational IT infrastructure, but they differ in scope and daily tasks.

What are some common challenges faced by Information Technology Managers, and how can they be addressed?

Information Technology Managers often encounter challenges such as balancing project deadlines with resource constraints, staying updated with rapidly changing technologies, and ensuring robust cybersecurity measures. Proactive communication with stakeholders, ongoing professional development, and fostering a collaborative team environment can help address these issues. Additionally, setting realistic expectations and prioritizing tasks based on business needs are key strategies for overcoming common hurdles in this leadership role.

What are the key skills and qualifications needed to thrive as a Manager Information Technology, and why are they important?

To thrive as a Manager Information Technology, you need a solid background in IT infrastructure, project management, and leadership, often supported by a degree in computer science or information systems. Familiarity with enterprise software, network security, cloud platforms, and certifications like PMP or ITIL are typically expected. Strong communication, problem-solving, and team-building abilities set standout IT managers apart. These skills and qualifications ensure effective oversight of technology initiatives, alignment with business goals, and seamless team performance in a rapidly evolving field.

What does a Manager of Information Technology do?

A Manager of Information Technology (IT) oversees the planning, coordination, and direction of IT-related activities within an organization. They are responsible for ensuring that the company’s technology infrastructure is secure, reliable, and meets business needs. This role typically involves managing IT staff, setting IT policies, implementing new systems, and troubleshooting technical issues. IT Managers also work closely with other departments to align technology strategies with organizational goals and often manage budgets and vendor relationships.
What are the most commonly searched types of Information Technology jobs in Raleigh, NC? The most popular types of Information Technology jobs in Raleigh, NC are:
What are popular job titles related to Manager Information Technology jobs in Raleigh, NC? For Manager Information Technology jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager Information Technology jobs in Raleigh, NC look for? The top searched job categories for Manager Information Technology jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager Information Technology jobs? Cities near Raleigh, NC with the most Manager Information Technology job openings:
Manager Information Technology jobs near you
Infographic showing various Manager Information Technology job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,644 per year, or $51.3 per hour.
Manager IT

Manager IT

First Citizens Bank

Raleigh, NC • On-site

Full-time

Posted 7 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

85th of 150 rated banks

Job description

Overview

First Citizens is seeking an experienced IT Manager – Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing activities across the enterprise. This frontline management role provides leadership for a technology  operations team supporting distributed and mainframe environments that are critical to operations across all lines of business. 

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process improvement. This role collaborates closely with infrastructure, application support, engineering, cybersecurity, and business stakeholders to ensure the reliable delivery of enterprise processing services while maintaining compliance with banking and regulatory requirements. 

As part of a larger 24x7 global support organization, this position is expected to foster operational excellence, drive service reliability, and maintain a culture focused on customer service, accountability, and continuous improvement. 


Responsibilities

Operational Leadership 

  • Lead and develop a team of critical processing operators supporting 24x7 enterprise production operations. 
  • Manage staffing, scheduling, shift coverage, workload distribution, and operational readiness. 
  • Ensure timely execution of batch workloads across distributed and mainframe platforms. 
  • Monitor production environments and oversee critical processing activities to ensure adherence to service level agreements (SLAs). 

Production Operations Management 

  • Oversee enterprise batch job execution and exception management. 
  • Ensure successful daily processing of critical banking, financial, and business application workloads. 
  • Coordinate recovery efforts during production incidents, outages, and disaster recovery events. 
  • Partner with application, infrastructure, database, and network teams to resolve complex production problems. 
  • Ensure operational procedures, runbooks, and process documentation remain current and accurate. 
  • Participate in audits and support evidence collection for operational controls. 
  • Enforce change management and operational governance processes. 

Team Leadership and Development 

  • Provide coaching, mentoring, performance management, and career development for team members. 
  • Conduct hiring, onboarding, training, and succession planning activities. 
  • Promote a culture of accountability, collaboration, continuous learning, and operational excellence. 
  • Foster strong partnerships across global support teams and business stakeholders. 

ojects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.


Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Experience 

  • Experience supporting 24x7 production operations environments. 
  • Experience managing enterprise batch processing across distributed and/or mainframe systems. 
  • Experience leading incident response and service restoration activities within mission-critical environments. 

Required Technical Skills 

  • Enterprise batch scheduling and workload automation platforms 
  • Mainframe operations including z/OS environments and batch processing concepts. 
  • Distributed systems operations including Linux, Windows Server, and enterprise applications. 
  • Production monitoring and event management tools. 
  • Understand and drive ITSM processes. 
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. 
  • Experience in large scale project management impacting batch and mainframe technology development. 

Required Leadership Skills 

  • Team leadership and employee development. 
  • Operational decision-making under pressure. 
  • Strong organizational and prioritization skills. 
  • Effective conflict resolution and problem-solving abilities. 
  • Strong verbal and written communication skills. 
  • Stakeholder management and executive communication capabilities. 

Preferred Qualifications 

Experience 

  • Experience within the financial services, banking, or highly regulated industry. 
  • Experience working within geographically dispersed or global support teams. 
  • Experience leading technology modernization and automation initiatives. 

Preferred Technical Skills 

  • Control-M administration and scheduling experience. 
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies. 
  • Enterprise monitoring platforms such as Splunk, Moogsoft, Dynatrace, AppDynamics, SolarWinds, or similar tools. 
  • ServiceNow or other ITSM platforms. 
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts. 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Experience 

  • Experience supporting 24x7 production operations environments. 
  • Experience managing enterprise batch processing across distributed and/or mainframe systems. 
  • Experience leading incident response and service restoration activities within mission-critical environments. 

Required Technical Skills 

  • Enterprise batch scheduling and workload automation platforms 
  • Mainframe operations including z/OS environments and batch processing concepts. 
  • Distributed systems operations including Linux, Windows Server, and enterprise applications. 
  • Production monitoring and event management tools. 
  • Understand and drive ITSM processes. 
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. 
  • Experience in large scale project management impacting batch and mainframe technology development. 

Required Leadership Skills 

  • Team leadership and employee development. 
  • Operational decision-making under pressure. 
  • Strong organizational and prioritization skills. 
  • Effective conflict resolution and problem-solving abilities. 
  • Strong verbal and written communication skills. 
  • Stakeholder management and executive communication capabilities. 

Preferred Qualifications 

Experience 

  • Experience within the financial services, banking, or highly regulated industry. 
  • Experience working within geographically dispersed or global support teams. 
  • Experience leading technology modernization and automation initiatives. 

Preferred Technical Skills 

  • Control-M administration and scheduling experience. 
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies. 
  • Enterprise monitoring platforms such as Splunk, Moogsoft, Dynatrace, AppDynamics, SolarWinds, or similar tools. 
  • ServiceNow or other ITSM platforms. 
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts. 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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