IT Operations Professional
Overview:
Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
Supports 10K mobil phones.
Supports customization and facilitates IT operations and maintenance processes.
Implements programs and procedures for safeguarding data/information security and safety.
Executes and/or organizes relevant testings.
Designs and documents existing and changed IT operational processes.
Develops necessary service levels in order to fulfill business requirements.
Responsibilities:
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
• Follow-up on system failures
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
• Participation in IT projects/initiatives (especially in the SAP area)
Competencies:
1. Methodological competence
• Extensive knowledge of IT technologies/applications and processes for analysis, Design, implement, and optimize
• Project management and coordination: methodically lead/coordinate projects
• Consulting expertise in change processes
• Structured, systematic, goal-oriented, and independent work
2. Technical Expertise
Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)
Comprehensive process understanding
Quick comprehension and analytical skills