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It Support Technician Jobs in Raleigh, NC (NOW HIRING)

Civic Federal Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

Civic Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

NCSU

Temporary Technology Support Technician

Raleigh, NC · On-site

$32K - $41K/yr

Position Information Posting Number PG195202TM Position Number 11ASO3490 Position Type Temporary Essential Job Duties The Technology Support Technician will provide programming solutions for the ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

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All JobsIt Support Technician JobsIt Support Technician Jobs in Raleigh, NC

It Support Technician information

See Raleigh, NC salary details

$13

$24

$35

How much do it support technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it support technician in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.55 per hour, depending on experience, location, and employer.

What does an IT Support Technician do?

An IT Support Technician is responsible for assisting users with technical issues related to computer hardware, software, and networks. They diagnose problems, provide solutions, and help maintain the company’s IT systems to ensure smooth daily operations. Typical tasks include troubleshooting technical issues, setting up equipment, installing software, and providing guidance to users. IT Support Technicians play a key role in keeping businesses running efficiently by resolving IT-related problems quickly and effectively.

What are the key skills and qualifications needed to thrive as an IT Support Technician, and why are they important?

To thrive as an IT Support Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is common in this role. Strong problem-solving skills, patience, and effective communication are crucial soft skills for assisting users and managing technical issues. These abilities ensure timely resolution of IT problems, minimize downtime, and maintain smooth organizational operations.

How does an IT Support Technician typically collaborate with other departments within an organization?

IT Support Technicians frequently work with employees from various departments to resolve technical issues, implement new software, and ensure that hardware is functioning optimally. They act as a bridge between the IT department and end-users, communicating technical information in an accessible way. Collaboration often involves troubleshooting user problems, coordinating with system administrators for escalated issues, and participating in cross-departmental projects to roll out new technologies. This role requires strong interpersonal skills and adaptability to meet the unique needs of different teams.

What is the difference between It Support Technician vs Help Desk Technician?

AspectIt Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL Foundation
Work EnvironmentOn-site, technical support, hardware and software troubleshootingHelp desk, remote support, customer service focus
Employer & Industry UsageIT departments, tech companies, corporate supportIT service providers, corporate support, customer service centers
Common Search & ComparisonTechnical skills, hardware/software support, troubleshootingCustomer service, remote support, ticket management

While both roles support IT users, an It Support Technician typically handles more technical, on-site hardware and software issues, whereas a Help Desk Technician often focuses on remote support and customer service. The roles overlap in certifications and work environments, but their primary focus and daily tasks differ.

How much do IT support technicians make in the US?

IT support technicians in the US typically earn a median annual salary of around $50,000 to $55,000. Salaries can vary based on experience, certifications, location, and the complexity of support tasks performed.

Is IT Support Technician hard to get a job in IT support?

The IT Support Technician role is generally accessible to those with basic technical skills, customer service abilities, and relevant certifications like CompTIA A+. Entry-level positions are common, but competition can vary depending on location and experience, making certifications and practical knowledge valuable for improving job prospects.

What are the most commonly searched types of It Support Technician jobs in Raleigh, NC?

The most popular types of It Support Technician jobs in Raleigh, NC are:

What are popular job titles related to It Support Technician jobs in Raleigh, NC?

For It Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Support Technician jobs in Raleigh, NC look for?

The top searched job categories for It Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Support Technician jobs?

Cities near Raleigh, NC with the most It Support Technician job openings:

It Support Technician jobs near you
Infographic showing various It Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% Internship, 78% Full Time, 4% Part Time, and 16% Contract. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,684 per year, or $24.4 per hour.

IT Support Technician

Local Government Federal Credit Union

Raleigh, NC • On-site

$21 - $28.75/hr

Full-time

This job post has expired 7 days ago. Applications are no longer accepted.

Job description

OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development and execution consistent with the business culture and best practice.
NORMAL DAY-TO-DAY WORK
  1. Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies.
  2. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
  3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment, software packaging, and Group Policy management.
  4. Develop processes, documentation, and standard operating procedures for the managed desktop and server environments.
  5. Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
  6. Maintain and optimize, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems.
  7. Maintain up-to-date documentation of the local technology infrastructure.
  8. Maintain inventories of software, versions and applications of desktops and servers.
  9. Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.

JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
  1. 1 - 3 years of relevant work experience in IT support roles.
  2. High School diploma required.
  3. Strong communication skills and the ability to work well in a team structure as well as independently.
  4. Ability to effectively interface with technical and non-technical staff at all organizational levels.
  5. Outstanding attention to detail with excellent time and project management skills.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer, printer).

Here are a few qualifications we'd LIKE for you to have.
  1. Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate, Office 365 Fundamentals.
  2. Network + and/or Cisco Certified Entry Technician (CCENT) a plus.
  3. Familiar with software deployment technologies.
  4. Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
  5. Strong understanding of computer systems and technology stacks that support them.
  6. Understanding of the workflow and process requirements of complex applications systems.

If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
careers@civicfcu.org

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