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Entry Level It Support Technician Jobs in Raleigh, NC

Civic Credit Union

IT Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

ABOUT THE POSITION The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent ...

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Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly ...

NCSU

Temporary Technology Support Technician

Raleigh, NC

$32K - $41K/yr

Position Information Posting Number PG195202TM Position Number 11ASO3490 Position Type Temporary Essential Job Duties The Technology Support Technician will provide programming solutions for the ...

AGBO

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

AGBO Films LLC

Senior Support Technician

Raleigh, NC · On-site

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

AGBO

Senior Support Technician

Raleigh, NC

$21 - $28.75/hr

As a Senior Support Technician, you will be a central part of the IT team that supports video game production. Based in our Raleigh studio, you will serve as the sole on-site IT resource in North ...

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Entry Level It Support Technician information

See Raleigh, NC salary details

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How much do entry level it support technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it support technician in Raleigh, NC is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.55 per hour, depending on experience, location, and employer.

What does an entry level IT support technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What are some common challenges faced by entry level IT support technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What are the key skills and qualifications needed to thrive as an entry level IT support technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

How to get into entry level IT support technician with no experience?

To start as an entry-level IT support technician with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Building basic skills in troubleshooting, hardware, and software, along with hands-on practice or volunteering, can improve your chances of securing an entry-level position in IT support.

Is entry level IT support a good entry-level job?

Entry level IT support technician roles are suitable for individuals starting in the IT field, offering opportunities to develop technical skills such as troubleshooting, hardware and software support, and customer service. These positions often require basic knowledge of operating systems, networking, and common tools like ticketing systems, making them a practical entry point into IT careers.

What is the easiest entry-level IT support technician job?

An entry-level IT support technician role typically involves basic troubleshooting, hardware and software setup, and user assistance. These positions often require minimal experience, focus on customer service skills, and may involve working in help desk or support desk environments with common tools like ticketing systems.

What are the most commonly searched types of It Support Technician jobs in Raleigh, NC?

The most popular types of It Support Technician jobs in Raleigh, NC are:

What are popular job titles related to Entry Level It Support Technician jobs in Raleigh, NC?

For Entry Level It Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Technician jobs in Raleigh, NC look for?

The top searched job categories for Entry Level It Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level It Support Technician jobs?

Cities near Raleigh, NC with the most Entry Level It Support Technician job openings:

Entry Level It Support Technician jobs near you
Infographic showing various Entry Level It Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,684 per year, or $24.4 per hour.

IT Support Technician

Local Government Federal Credit Union

Raleigh, NC • On-site

$21 - $28.75/hr

Full-time

Posted 4 days ago

Job description

OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development and execution consistent with the business culture and best practice.
NORMAL DAY-TO-DAY WORK
  1. Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies.
  2. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications.
  3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment, software packaging, and Group Policy management.
  4. Develop processes, documentation, and standard operating procedures for the managed desktop and server environments.
  5. Maintain IT security standards as well as stakeholder and member confidentiality. Champion internal security policies and procedures.
  6. Maintain and optimize, new building opening setup and configuration, permissions access, process improvements, and helping automate and integrate between systems.
  7. Maintain up-to-date documentation of the local technology infrastructure.
  8. Maintain inventories of software, versions and applications of desktops and servers.
  9. Consult with functional staff and technical peers to identify and implement effective technology solutions across the enterprise.

JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
  1. 1 - 3 years of relevant work experience in IT support roles.
  2. High School diploma required.
  3. Strong communication skills and the ability to work well in a team structure as well as independently.
  4. Ability to effectively interface with technical and non-technical staff at all organizational levels.
  5. Outstanding attention to detail with excellent time and project management skills.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  7. Ability to lift a minimum of 25 lbs. (file boxes, computer, printer).

Here are a few qualifications we'd LIKE for you to have.
  1. Knowledgeable about current Microsoft Windows operating systems with MS certification such as Modern Desktop Associate, Office 365 Fundamentals.
  2. Network + and/or Cisco Certified Entry Technician (CCENT) a plus.
  3. Familiar with software deployment technologies.
  4. Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting).
  5. Strong understanding of computer systems and technology stacks that support them.
  6. Understanding of the workflow and process requirements of complex applications systems.

If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
careers@civicfcu.org

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