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Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Dell

Lab Support Senior Engineer

Durham, NC

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access ...

Dell, Inc.

Lab Support Senior Engineer

Durham, NC · On-site

$94K - $130K/yr

Senior Lab Support Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

Dell, Inc.

Lab Support Senior Engineer

Durham, NC · On-site

$96K - $145K/yr

Senior Lab Support Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

Targan Inc

ITSM Support Engineer

Raleigh, NC · On-site

Position Summary Acting under the supervision of the Senior Director, Global Corporate ... The ITSM Support Engineer serves as a primary point of contact for end-user technology support and ...

E-Solutions, Inc.

Gen AI Engineer

Raleigh, NC · On-site

... senior support. * Identify data sources and extract from RDBMS and develop UI/UX for client usage ... Prompt engineering & prompt chaining * Conversational AI design patterns * Strong programming ...

Amgen

Senior Process Engineer

Holly Springs, NC

$90K - $116K/yr

Senior Process Engineer Live What you will do Let'sdo this.Let'schange the world. In this vital ... Identify, support, and/or lead implementation of engineering-based improvements or upgrades to the ...

Amgen, Inc.

Senior Process Engineer

Holly Springs, NC · On-site

$90K - $116K/yr

Senior Process Engineer Live What you will do Let's do this. Let's change the world. In this vital ... Identify, support, and/or lead implementation of engineering-based improvements or upgrades to the ...

StoredTech

Service Desk Engineer

Raleigh, NC · On-site

$25/hr

With a strong focus on client success, innovation, and reliability, we support organizations across ... senior engineers - catch what agents miss, hand off what's above your tier. • Spot recurring ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Raleigh, NC

Senior Support Engineer information

See Raleigh, NC salary details

$21.9K

$100.4K

$154.6K

How much do senior support engineer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for senior support engineer in Raleigh, NC is $100,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $121,000.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior Support Engineers in high-demand industries or specialized fields such as cloud computing, cybersecurity, or software development can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in large tech companies or startups.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What engineers make $200,000 a year?

Senior Support Engineers in technology companies can earn $200,000 or more annually, especially with extensive experience, specialized skills, and certifications. High salaries are often associated with roles involving complex troubleshooting, customer escalation management, and proficiency with tools like cloud platforms and scripting languages.

What engineer makes $500,000 a year?

Senior Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or highly specialized engineers in fields like software development, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses in large tech companies.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Raleigh, NC? For Senior Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Support Engineer jobs? Cities near Raleigh, NC with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $100,381 per year, or $48.3 per hour.
Lab Support Senior Engineer

Lab Support Senior Engineer

Dell

Durham, NC

Full-time

Posted 13 days ago

Job description

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.Some product builders follow the rules. Ours rewrite them.Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.If you're energized by solving complex systems challenges, excited to work alongside AI to amplify Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced AI lab computing environment, through to providing top-level technical expertise and support to
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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