Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

RESPONSIBILITIES:
Kforce is immediately seeking an experienced Lab Support Senior Engineer in support of our enterprise compute customer based in Durham, NC.
Key Responsibilities:
* Coordinate and perform installation, setup, configuration, and teardown of servers, storage devices, and related lab computing equipment
* Execute preventive and corrective maintenance activities to ensure equipment reliability and availability
* Participate in planning and optimization of laboratory floor layouts, ensuring safe, efficient, and scalable equipment placement
* Manage logistics across the equipment lifecycle including procurement support, inventory tracking, utilization monitoring, upgrades, and archival of legacy systems
* Interface with server, storage, and hardware vendors to ensure proper integration and operational readiness of new equipment
* Coordinate vendor support engagements for troubleshooting, maintenance, and technical escalations
* Partner with engineering teams to develop hardware configuration test plans that support software development and validation efforts
* Provide high level technical support and subject matter expertise to engineering users within the lab
* Troubleshoot hardware and configuration issues, escalating when appropriate and adhering to established administrative policies and procedures
* Follow standard operating procedures, escalation paths, and lab compliance requirements
* Demonstrate adaptability in a fast paced engineering environment with frequently shifting priorities
* Propose improvements to lab processes, equipment utilization, and operational efficiency
* Learns and applies professional concepts to real world problems
* Uses foundational problem solving techniques to identify, troubleshoot, and resolve issues
* Determines appropriate courses of action based on established guidelines and procedures
* Works on problems of moderate complexity with well defined parameters
REQUIREMENTS:
* Associate or Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, or related field; or equivalent experience
* 3+ years of experience in lab operations, server/storage hardware support, or similar engineering environments
* Familiarity with server architectures, storage systems, cabling standards, and datacenter class hardware
* Experience using diagnostic and test equipment for hardware characterization
* Strong organizational, communication, and documentation skills
* Ability to work effectively in a fast paced, constantly evolving engineering environment
Preferred Qualifications:
* Experience defining and implementing network security policies
* Experience supporting R&D or software development laboratories
* Hands on experience with enterprise server/storage vendors (e.g., Dell, HPE, Lenovo, NetApp, etc.)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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