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Senior Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Our support engineers are familiar with the everyday challenges organizations face when deploying ... Have senior customer communication and handling skills * Strong customer service focus * Passionate ...

Collibra

Senior Customer Support Engineer II

Raleigh, NC · Hybrid

$104K - $130K/yr

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Collibra

Senior Customer Support Engineer II

Raleigh, NC · On-site

$104K - $130K/yr

Senior Customer Support Engineers at Collibra are responsible for * Analyzing complex customer issues to determine the root cause. * Improving observability by identifying logging and monitoring ...

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Our support engineers are familiar with the everyday challenges organizations face when deploying ... Have senior customer communication and handling skills * Strong customer service focus * Passionate ...

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

New

Gluware, Inc

Customer Support Engineer

Raleigh, NC

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

New

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... Serve as a senior technical escalation point (Level 3) for complex application and platform issues ...

Itron, Inc

L3 Application Support Engineer

Raleigh, NC · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... Serve as a senior technical escalation point (Level 3) for complex application and platform issues ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · On-site

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability ... Serve as a senior technical escalation point (Level 3) for complex application and platform issues ...

Dell, Inc.

Lab Support Senior Engineer

Durham, NC · On-site

$94.70K - $130K/yr

Lab Support Senior Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

Dell, Inc.

Lab Support Senior Engineer

Durham, NC · On-site

$101K - $138.70K/yr

Lab Support Senior Engineer Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and ...

Nutanix

Sr. Data Analyst, Worldwide Support

Durham, NC · On-site

$83.10K - $104.80K/yr

The Opportunity We are seeking an analytical and business-minded Senior Support Data Analyst to ... Experience working with Engineering, Product, QA, Support, or Customer Success teams to improve ...

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Senior Support Engineer information

See Raleigh, NC salary details

$21.9K

$100.4K

$154.6K

How much do senior support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for senior support engineer in Raleigh, NC is $100,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Raleigh, NC? For Senior Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Senior Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Support Engineer jobs? Cities near Raleigh, NC with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you

Senior Customer Support Engineer

Celonis

Raleigh, NC • On-site

Other

Posted 9 days ago

Job description

The Team:

Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.

The Role:

As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.

The work you'll do:

  • Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
  • Named technical contact for Premium Support Customers
  • Accept, qualify, drive,  and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
  • Qualify problems or defects for handover and collaboration with 3rd Level
  • KPI adherence based on external Service Level Agreements and Organizational Level Agreements
  • Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
  • Prepare and deliver Webcasts to customers and support staff on selected technical topics
  • Collaborate with customers based on given and preferred communication channels
  • Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
  • Coverage of on-call rotations as part of the global team.

The qualifications you need:

  • You hold a Bachelor of Computer Science or related degree
  • Role requires and active Government Clearance (Public Trust, Secret or Top Secret) with 18 months - 2 years of remaining eligibility
  • Have a minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements.
  • Demonstrated use of AI in support administration, troubleshooting, documentation etc.
  • Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
  • Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
  • Goal-oriented, independent, and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
  • Have senior customer communication and handling skills 
  • Strong customer service focus
  • Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake

Visa sponsorship is not offered for this role.

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